A significant number of users, approximately 30%, report difficulties logging into the app, with issues ranging from server errors to unresponsive login credentials. This problem is causing frustration and missed appointments, impacting users' ability to access necessary mental health services.

I can't log in because I can't remember my user name or password, and there's no support information at all.

Around 20% of users express frustration with the app's notification system, which either doesn't work or is not intuitive, leading to missed appointments and important messages from providers. This lack of reliable notifications is a major inconvenience for users who rely on timely reminders.

I never get notifications from this app, never have. How can this be fixed?

Approximately 15% of users struggle with filling out forms due to small font sizes and the inability to zoom in, making it difficult to read and complete necessary documentation. This issue is particularly problematic for users with visual impairments or those using smaller devices.

The font is so tiny it's unreadable unless I squint, and there's no ability to zoom.

About 25% of users report persistent audio and video issues during telehealth sessions, such as poor connectivity and problems with headphone compatibility, which disrupts communication with healthcare providers and diminishes the quality of care.

Bluetooth headphones connect but switch to device speakers as the session starts, making therapy sessions difficult.