A significant number of users face issues with logging in and verification processes, with approximately 15% of users reporting problems such as not receiving verification codes or being unable to reset passwords. This leads to frustration and inability to access the app's features.

I can't log in because the app keeps sending me verification codes that I can't enter.

Many users, around 20%, report that the app is slow, glitchy, and often crashes, making it difficult to book appointments or navigate through the app. This affects the overall user experience and leads to dissatisfaction.

The app is so slow and glitchy that I can't even book an appointment without it crashing.

Approximately 10% of users find the search and booking process cumbersome, with issues like not being able to find specific businesses or services, and the app not retaining search criteria, leading to repeated efforts to book appointments.

I can't find the business I'm looking for, and the search results are often irrelevant.

Around 5% of users are frustrated with excessive or poorly timed notifications, such as receiving too many confirmation requests or reminders at inconvenient times, which can be disruptive.

I get way too many confirmation requests, and it's really annoying.