A significant number of users express frustration over the need to purchase 'connects' to apply for jobs, which they find costly and a barrier to entry, especially for new freelancers. Approximately 30% of users mention this issue, highlighting it as a deterrent to using the platform effectively.

You have to pay to apply for jobs, which is frustrating when you're trying to earn money.

Users frequently report problems with account verification, including document submission and identity checks, which often result in account suspensions without clear explanations. This affects about 15% of users, causing significant frustration and hindering their ability to use the platform.

My account was suspended after a failed verification attempt, and I can't try again.

Many users experience technical issues with the app, such as crashes, slow performance, and login problems, particularly after updates. These issues impact around 20% of users, making it difficult for them to manage their work efficiently on the go.

The app crashes my phone every time I try to open it after the latest update.

A notable portion of users are dissatisfied with the customer support, citing difficulties in reaching human assistance and reliance on ineffective AI chatbots. This issue affects about 10% of users, leaving them feeling unsupported and frustrated.

There's no way to get help from a real person when you have issues with the app.