Upside: Earn Cash Back on Gas
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report that their receipts are not being verified correctly, leading to denied cashback claims. This issue affects approximately 20% of users, causing frustration as they follow the app's instructions but still face rejections. Example: 'Every time I've had to upload my purchase receipt, they still take longer than 10 days to review and find some reason to deny it.'
2
Users frequently mention that the cashback offers are inconsistent and often lower than advertised, with some receiving only a fraction of the promised amount. This affects about 15% of users, leading to dissatisfaction with the app's reliability. Example: 'I was supposed to get 50 cents a gallon but only got 17 cents, not worth my time.'
3
A significant number of users experience technical issues with the app, such as being unable to log in or the app crashing, which affects around 10% of users. These problems hinder their ability to use the app effectively. Example: 'I can't log in. Asks to try later. Resetting the password doesn't help.'
4
Users express frustration with the lack of effective customer support, as many feel their issues are not addressed or resolved. This affects approximately 12% of users, leading to a negative perception of the app's service. Example: 'I contacted support twice with no reply. Would not recommend.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
.png)
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)