Underdog Fantasy Sports

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Underdog Fantasy Sports's key feedback

Customer Support Issues

Many users report dissatisfaction with customer support, citing unresponsiveness and lack of resolution to their issues. Approximately 20% of users seem to be affected by this problem, leading to frustration and a negative experience with the app.

Customer support is unhelpful and often ignores tickets, leaving issues unresolved.

Withdrawal Problems

Users frequently encounter difficulties withdrawing their winnings, with some reporting long delays or inability to access their funds. This issue affects about 15% of users, causing significant frustration and distrust in the app's financial operations.

Withdrawing money is a huge pain, with constant errors and delays.

App Glitches and Crashes

The app is reported to have frequent glitches and crashes, especially during critical moments like live drafts or when trying to access certain features. This affects around 10% of users, disrupting their experience and causing them to miss opportunities.

The app keeps crashing, especially during live drafts, making it unusable.

Inactivity Fees

Users are upset about being charged inactivity fees, especially when they are unable to use the app due to location restrictions. This affects about 5% of users, who feel unfairly penalized for not being active.

Charged an inactivity fee despite being unable to use the app in my state.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings

DraftKings is highly praised for its user-friendly interface, diverse betting options, and quick payouts. Users appreciate the platform's reliability and the variety of sports available, making it a favorite among fantasy sports enthusiasts.

#2 RUNNER UP

Underdog Fantasy Sports

Underdog Fantasy Sports receives mixed feedback, with users enjoying the app's unique features and ease of use, but expressing frustration over technical issues and withdrawal delays. While many find it fun and engaging, others criticize the app for its glitches and customer service.

#3 Straggler

PrizePicks

PrizePicks faces criticism for its withdrawal process and customer support, with users reporting issues with account limitations and misleading promotions. Despite its clean interface, many find the app's practices frustrating and less transparent compared to competitors.

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Nuggets

Major Highlights of the Week

Inactivity Fees

Users are frustrated with the app's policy of charging a $4 monthly inactivity fee, which they find unfair, especially when they are unable to use the app due to state restrictions. This fee is perceived as a penalty for not gambling enough, leading to dissatisfaction and distrust.

They charge an inactivity fee if you don't gamble enough! Pretty scammy.

Customer Support Issues

There are numerous complaints about the lack of effective customer support, with users reporting ignored tickets, unhelpful automated responses, and unresolved issues. This has led to a perception of poor service and a lack of accountability from the support team.

Underdog hands-down has the worst customer support in this business.

Withdrawal Problems

Users experience significant difficulties withdrawing their winnings, with reports of app crashes, delayed payouts, and unresponsive support. This has caused frustration and a lack of trust in the app's financial operations.

Impossible to withdraw your winnings. They have a fee for inactivity so eventually they just take it.

App Glitches

Frequent app crashes and glitches, especially during critical moments like live drafts or withdrawals, are a major source of user frustration. These technical issues disrupt the user experience and lead to missed opportunities and financial losses.

App kept freezing and refreshing during my Tuesday tip off so I couldn't make my choices.

Misleading Promotions

Users feel misled by promotional offers that are not clearly explained, such as deposit matches that convert funds into non-withdrawable bonuses. This has led to accusations of deceptive practices and a loss of user trust.

They tell you to deposit so they can give you 50% in bonuses, but they also convert your money into a bonus so you can't return it to your account.

Account Restrictions

Some users report having their accounts restricted or suspended without clear explanations, often after winning significant amounts. This has led to accusations of unfair treatment and a perception that the app is rigged against successful users.

Underdog restricted my account in an instant once my 'ID' expired, but once I submitted my new 'ID' - nothing but excuses!

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Inactivity Fees

Customer Support Issues

Withdrawal Problems

App Glitches

Misleading Promotions

Account Restrictions

Quotes of the week

Hear from some of the most impactful users to drive changes

Underdog hands-down has the worst customer support in this business. I’ve had support tickets get ignored and support tickets where they say they’d look into the issue, didn’t do anything about it, and then not update me about it. I’ve also had entries with a player that didn’t play but they’ll mark it as if they played.

lakeshowtimeee

Week of July 22nd, 2025

This app is either poorly maintained or a full on scam. Downloaded today and deposited money and placed a $10 bet that paid out $28.50, my account only shows my $10 I wagered as being able to go through a withdraw and the other $18.50 'expires' as a bonus play and can’t be redeemed.

Fake site?

Week of July 22nd, 2025

Re-use picks doesn't work on Android (Samsung Galaxy S23+) since last update. Simply loads forever. New interface is significantly worse than the previous as well.

A Google user

Week of July 22nd, 2025

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The quotes of the week

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Candice Wu

App Store

Kelly Williams

Google Play

Re-use picks doesn't work on Android (Samsung Galaxy S23+) since last update. Simply loads forever. New interface is significantly worse than the previous as well.

Koray Okumus

Google Play

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User Experience Report

Report Date

Underdog Fantasy Sports

Top Insights This Week

Customer Support Issues

Withdrawal Problems

App Glitches and Crashes

Inactivity Fees

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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