Umax - Become Hot

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Umax - Become Hot's key feedback

Payment Issues

A significant number of users, approximately 40%, report dissatisfaction with the app's payment structure, citing unexpected charges and a lack of transparency regarding fees. Many users feel misled by the app's pricing model, which requires additional payments for features they assumed were included in the initial purchase.

I paid for the app, but it keeps asking for more money for features I thought were included.

Loading Problems

Around 30% of users experience issues with the app's loading process, with scans frequently getting stuck at certain percentages and never completing. This has led to frustration as users are unable to access the results they paid for.

The scan got stuck at 91% and never finished, even after waiting for hours.

App Crashes

Approximately 20% of users report that the app frequently crashes or fails to open, making it impossible to use. This issue persists across different devices, leading to a poor user experience.

The app crashes every time I try to open it, even on my new phone.

Unhelpful Recommendations

About 10% of users find the app's recommendations to be generic and unhelpful, offering advice that can easily be found elsewhere for free. This has led to disappointment among users who expected more personalized and valuable insights.

The app just tells you to eat healthy and sleep well, which I can find online for free.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

YouCam Makeup

Users appreciate the app's variety of features and ease of use, but many are frustrated by the high costs and frequent prompts to pay for additional features. The app's pricing model and lack of transparency regarding charges have led to numerous complaints about unexpected fees.

#2 RUNNER UP

Facetune

Facetune is praised for its powerful editing capabilities, but users are increasingly dissatisfied with the shift to a subscription model that locks previously free features behind a paywall. Many users feel the app has become too expensive and are frustrated by unexpected charges and difficulties in canceling subscriptions.

#3 Straggler

Umax - Become Hot

Umax receives mixed feedback, with users criticizing the app for frequent crashes, slow processing, and high costs without delivering promised results. Some users feel scammed by the app's subscription model and lack of functionality, while a few positive reviews suggest potential if issues are resolved.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Payment Issues

Users experience unexpected charges and difficulty canceling subscriptions, leading to financial dissatisfaction. The app continues to charge users even after deletion, causing frustration and distrust.

This app stole over $50 from me after I DELETED it by continuing the subscription.

Scan Failures

The app frequently fails to complete scans, often stalling at specific percentages and requiring users to restart, which resets progress. This results in users feeling that the app is unreliable and not worth the cost.

I paid to see my rating but when I try to open the app it bugs me out the app and I also paid 4 dolu.

App Crashes

Users report frequent app crashes, preventing them from accessing features even after payment. This technical instability undermines user trust and satisfaction.

Once I paid for the premium version it instantly kicked me out and won’t let me get in the app.

Misleading Value

The app's recommendations are perceived as generic and not worth the subscription fee, as similar advice is freely available online. This perception diminishes the perceived value of the app's offerings.

All they say is eat healthy sleep enough you can literally find that on the internet for free instead of wasting 4 dollars a week on this app.

Inconsistent Pricing

Users are confused and frustrated by inconsistent pricing and unclear subscription models, which vary between different app versions. This inconsistency leads to dissatisfaction and perceptions of unfairness.

The subscription you have two apps and they have different subscriptions 9.99 and 8.99 a week garbage app.

Security Concerns

There are reports of unauthorized charges and potential security breaches, leading to users having to take drastic measures like freezing their cards. This raises significant concerns about the app's security protocols.

Don’t get this app do but anything they took my card information and bought DoorDash had to freeze my card and get a new one.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Payment Issues

Scan Failures

App Crashes

Users report frequent app crashes, preventing them from accessing features even after payment. This technical instability undermines user trust and satisfaction.

Misleading Value

Inconsistent Pricing

Security Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app charges a weekly subscription but processes scans extremely slowly, resetting if you leave the app. It feels like a tactic to make users forget to cancel their subscription.

U wait forever

Week of July 17th, 2025

I paid for a scan, but the app crashed and wouldn't let me back in. It's expensive and their support is unresponsive.

Jax Reissner

Week of July 17th, 2025

The app requires payment for everything, and the only feature available with the subscription is a basic face scan, which is pointless.

lukes list of madden mobile

Week of July 17th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app charges a weekly subscription but processes scans extremely slowly, resetting if you leave the app. It feels like a tactic to make users forget to cancel their subscription.

Candice Wu

App Store

I paid for a scan, but the app crashed and wouldn't let me back in. It's expensive and their support is unresponsive.

Kelly Williams

Google Play

The app requires payment for everything, and the only feature available with the subscription is a basic face scan, which is pointless.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Umax - Become Hot

Top Insights This Week

Payment Issues

Loading Problems

App Crashes

Unhelpful Recommendations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts