UKG Pro

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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UKG Pro

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of UKG Pro's key feedback

1

Login Issues

A significant number of users, approximately 40%, report difficulties with logging into the app, often requiring multiple attempts or password resets. This issue is exacerbated by frequent forced logouts and a cumbersome authentication process, leading to frustration and delays in accessing necessary features.

I can't log in even though my password is correct, and it keeps logging me out for no reason.

2

Unreliable Performance

Around 35% of users experience frequent crashes and slow loading times, which disrupts their workflow. The app's instability often results in users being unable to clock in or out on time, causing significant inconvenience and impacting their work schedules.

The app crashes when I try to clock in, making me late for work.

3

Complex Navigation

Approximately 30% of users find the app's interface confusing and difficult to navigate. The layout is not intuitive, with essential features buried under multiple menus, making it challenging for users to perform basic tasks efficiently.

It's hard to find what I need; the app is not user-friendly at all.

4

Frequent Password Changes

About 25% of users are frustrated with the app's requirement for frequent password changes, which they find unnecessary and time-consuming. This requirement often leads to users being locked out of their accounts, further complicating access to the app.

I have to change my password too often, and it locks me out if I don't.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Ceridian Dayforce
Ceridian Dayforce receives mixed feedback, with users appreciating its convenience and the ability to access funds early, but others criticize its customer service and technical issues. Some users find it reliable and helpful, while others experience problems with updates and account access.

#2 RUNNER UP

Workday
Workday is often criticized for its complex and cumbersome user interface, frequent login issues, and technical glitches. Users express frustration with the app's updates and the difficulty in navigating its features, leading to a generally negative perception.

#3 Straggler

UKG Pro
UKG Pro receives mixed reviews, with users praising its functionality for managing work schedules and paychecks, but many criticize its slow performance, frequent login issues, and cumbersome navigation. The app's updates and security measures are often seen as excessive and frustrating.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Ceridian Dayforce
#1 Users Choice
Ceridian Dayforce receives mixed feedback, with users appreciating its convenience and the ability to access funds early, but others criticize its customer service and technical issues. Some users find it reliable and helpful, while others experience problems with updates and account access.
Workday
#2 Runner-up
Workday is often criticized for its complex and cumbersome user interface, frequent login issues, and technical glitches. Users express frustration with the app's updates and the difficulty in navigating its features, leading to a generally negative perception.
UKG Pro
#3 Straggler
UKG Pro receives mixed reviews, with users praising its functionality for managing work schedules and paychecks, but many criticize its slow performance, frequent login issues, and cumbersome navigation. The app's updates and security measures are often seen as excessive and frustrating.

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Nuggets

Major Highlights of the Week

Login Frustrations
Users experience frequent login issues, including being logged out unexpectedly and having to reset passwords often, which disrupts workflow. The app's security measures, such as two-factor authentication, are seen as overly cumbersome.
I have to reset my password every few weeks, and it never remembers my login details.
Unreliable Performance
The app frequently crashes or fails to load, causing significant delays in clocking in and out, which affects users' punctuality and productivity. This instability leads to frustration and a lack of trust in the app's reliability.
The app crashes every time I try to clock in, making me late for work.
Complex Navigation
The user interface is considered cluttered and unintuitive, making it difficult for users to find necessary features quickly. This complexity leads to inefficiencies and user dissatisfaction.
Geolocation Issues
The app's geolocation feature is inconsistent, often failing to recognize users' locations accurately, which prevents them from clocking in or out. This issue is particularly problematic for users who rely on mobile clocking.
The app says I'm out of the geofence even when I'm at work, so I can't clock in.
Password Management
Frequent password changes and complex requirements are a major pain point, leading to user frustration and increased support requests. Users find the password policies overly strict and disruptive.
I'm constantly forced to change my password, which is annoying and unnecessary.
Feature Limitations
Users report that key features, such as viewing pay stubs or scheduling, are either missing or difficult to access, reducing the app's overall utility. This limitation affects users' ability to manage their work-related tasks effectively.
I can't see my pay stubs or schedule, which makes the app almost useless.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Frustrations
Users experience frequent login issues, including being logged out unexpectedly and having to reset passwords often, which disrupts workflow. The app's security measures, such as two-factor authentication, are seen as overly cumbersome.
Unreliable Performance
The app frequently crashes or fails to load, causing significant delays in clocking in and out, which affects users' punctuality and productivity. This instability leads to frustration and a lack of trust in the app's reliability.
Complex Navigation
The user interface is considered cluttered and unintuitive, making it difficult for users to find necessary features quickly. This complexity leads to inefficiencies and user dissatisfaction.
Geolocation Issues
The app's geolocation feature is inconsistent, often failing to recognize users' locations accurately, which prevents them from clocking in or out. This issue is particularly problematic for users who rely on mobile clocking.
Password Management
Frequent password changes and complex requirements are a major pain point, leading to user frustration and increased support requests. Users find the password policies overly strict and disruptive.
Feature Limitations
Users report that key features, such as viewing pay stubs or scheduling, are either missing or difficult to access, reducing the app's overall utility. This limitation affects users' ability to manage their work-related tasks effectively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is difficult to navigate and is a pain in the rump to make changes. Not enough information has been provided to successfully navigate what we need to do in a timely manner.
Steenie Bop
The app is always crashing, deleting the info and always having to enter my company’s name. Fix your app.
Dre_2213GatorBait
The UKG app seems to work efficiently and effectively. It simplifies buttons and directories much better than having to use it in a browser all the time.
NotSoSlickRick34

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is difficult to navigate and is a pain in the rump to make changes. Not enough information has been provided to successfully navigate what we need to do in a timely manner.
Candice Wu
App Store
The app is always crashing, deleting the info and always having to enter my company’s name. Fix your app.
Kelly Williams
Google Play
The UKG app seems to work efficiently and effectively. It simplifies buttons and directories much better than having to use it in a browser all the time.
Koray Okumus
Google Play

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