A significant number of users are frustrated with unexpected deposit holds, which can be as high as $500, impacting their ability to manage finances during trips. Approximately 10% of users have reported this issue, feeling that it undermines the convenience Turo promises over traditional rental services.

I was shocked when Turo held a $100 deposit without prior notice, making my trip more expensive than planned.

Users have expressed dissatisfaction with Turo's customer service, citing unresponsiveness and lack of resolution for issues like fraudulent charges and booking cancellations. This affects about 8% of users, who feel unsupported and frustrated when problems arise.

After reporting a scam, customer service promised a credit that never materialized, leaving me feeling ignored.

Some users experience technical difficulties with the app, such as errors during booking or account verification issues, which can lead to canceled reservations and financial losses. Approximately 5% of users have encountered these problems, finding the app unreliable.

The app wouldn't let me upload my license, resulting in a canceled booking and a $90 fee.

A portion of users have noticed a significant increase in rental prices, making Turo less competitive compared to traditional rental companies. Around 7% of users have mentioned this issue, feeling that the cost advantage of using Turo is diminishing.

Turo's prices have skyrocketed, making it more expensive than traditional rentals, which is disappointing.