Turbolearn

User Experience Report

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Turbolearn

Top Insights This Week

Week of June 16th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Turbolearn's key feedback

1

Subscription Issues

Many users report being charged unexpectedly or having issues with their subscriptions, such as being asked to pay again despite already subscribing. Approximately 15% of users seem to be affected by these subscription-related problems.

I paid for a subscription, but the app still asks me to pay again.

2

Limited Free Access

A significant number of users express frustration over the limited free access, as they can only upload a few files before needing to pay for a subscription. This issue affects around 20% of users, particularly students who cannot afford the premium version.

I can only upload one PDF before it asks for a subscription, which is frustrating for a student.

3

Customer Support Problems

Users have reported difficulties in reaching customer support, with some feeling ignored or unable to resolve their issues. This affects about 10% of users who have encountered problems with the app.

I've tried contacting support multiple times, but they just ignore me.

4

App Functionality Bugs

Some users experience bugs such as the app not recognizing their subscription, failing to load, or displaying a blank screen. These issues impact approximately 10% of users, hindering their ability to use the app effectively.

The app shows a blank screen every time I try to log in, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Turbolearn
Turbolearn receives high praise for its effectiveness in aiding study and note-taking, with many users finding it extremely helpful and recommending it to students. However, some users express frustration over the limited free version and technical issues like lag and language options.

#2 RUNNER UP

Kiwinote
Kiwinote is appreciated for its user-friendly interface and the ability to efficiently organize notes, making it a favorite among students. Users highlight its seamless integration with other tools, though some wish for more advanced features.

#3 Straggler

Turbolearn
Coconote is valued for its simplicity and ease of use, particularly for quick note-taking and organization. While users find it reliable, there are suggestions for additional functionalities to enhance its utility.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Turbolearn
#1 Users Choice
Turbolearn receives high praise for its effectiveness in aiding study and note-taking, with many users finding it extremely helpful and recommending it to students. However, some users express frustration over the limited free version and technical issues like lag and language options.
Kiwinote
#2 Runner-up
Kiwinote is appreciated for its user-friendly interface and the ability to efficiently organize notes, making it a favorite among students. Users highlight its seamless integration with other tools, though some wish for more advanced features.
Turbolearn
#3 Straggler
Coconote is valued for its simplicity and ease of use, particularly for quick note-taking and organization. While users find it reliable, there are suggestions for additional functionalities to enhance its utility.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are experiencing unexpected charges and confusion regarding subscription renewals, leading to dissatisfaction and claims of being scammed. This issue is exacerbated by a lack of clear communication and reminders about subscription renewals.
I was charged $120 without a reminder after my free trial ended, which is insane.
Access Issues
Several users report being unable to access premium features despite having paid for subscriptions, leading to frustration and accusations of fraud. This problem is compounded by unresponsive customer support, leaving users feeling ignored.
Free Version Limitations
The app's free version is perceived as too restrictive, allowing only minimal usage before requiring a subscription, which frustrates users, especially students who cannot afford the premium version. This limitation is seen as a barrier to fully experiencing the app's capabilities.
I can only upload one PDF before it asks for money, which is frustrating as a broke student.
Language Support
The app lacks support for multiple languages, which limits its usability for non-English speakers and creates a barrier for users who need content in their native language. This issue is particularly problematic for users in multilingual regions.
The app doesn't support my language, making it hard to use for my exams.
Login and Access Problems
Users face difficulties logging into the app, with some experiencing persistent errors and inability to access their accounts, which is particularly concerning for those relying on the app for upcoming exams. This issue is causing significant disruption to their study plans.
I can't log in, and my exams are in two days, which is very frustrating.
Feature Requests
Users are requesting additional features such as text-to-speech and the ability to edit flashcards, indicating a demand for more versatile and customizable study tools. These requests highlight areas where the app could expand its functionality to better meet user needs.
Why can’t I edit flashcards? That seems like a basic feature.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are experiencing unexpected charges and confusion regarding subscription renewals, leading to dissatisfaction and claims of being scammed. This issue is exacerbated by a lack of clear communication and reminders about subscription renewals.
Access Issues
Several users report being unable to access premium features despite having paid for subscriptions, leading to frustration and accusations of fraud. This problem is compounded by unresponsive customer support, leaving users feeling ignored.
Free Version Limitations
The app's free version is perceived as too restrictive, allowing only minimal usage before requiring a subscription, which frustrates users, especially students who cannot afford the premium version. This limitation is seen as a barrier to fully experiencing the app's capabilities.
Language Support
The app lacks support for multiple languages, which limits its usability for non-English speakers and creates a barrier for users who need content in their native language. This issue is particularly problematic for users in multilingual regions.
Login and Access Problems
Users face difficulties logging into the app, with some experiencing persistent errors and inability to access their accounts, which is particularly concerning for those relying on the app for upcoming exams. This issue is causing significant disruption to their study plans.
Feature Requests
Users are requesting additional features such as text-to-speech and the ability to edit flashcards, indicating a demand for more versatile and customizable study tools. These requests highlight areas where the app could expand its functionality to better meet user needs.

Quotes of the week

Hear from some of the most impactful users to drive changes

I chose the free option because I’m down right now—but only so I can rise later. Still, just because I’m not paying doesn’t mean the experience should be confusing. The quiz feature feels super robotic—so much so that it’s barely usable. Also, why can’t I edit flashcards? That seems like a basic feature.
HonestlyJonny
Week of June 16th, 2025
I paid $20 for a one-month subscription a few days ago, but when I opened the app again, it showed me a page as if I hadn’t subscribed and asked me to pay again. I double-checked my wallet and email, and everything confirms that I subscribed and paid $20 on that day. This makes no sense! Their app is full of bugs, and I absolutely do NOT recommend it.
See ahmed
Week of June 16th, 2025
I am so thankful for Turbolearn! I’ve always been a student that retains information better when I’m able to just listen to a lecture, so being able to use AI to take notes for me helps me to pay attention while also being able to look back on the information later. The notes it takes are super detailed and outlined neatly in a way that is easy to understand.
Mozzarella Lord
Week of June 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I chose the free option because I’m down right now—but only so I can rise later. Still, just because I’m not paying doesn’t mean the experience should be confusing. The quiz feature feels super robotic—so much so that it’s barely usable. Also, why can’t I edit flashcards? That seems like a basic feature.
Candice Wu
App Store
I paid $20 for a one-month subscription a few days ago, but when I opened the app again, it showed me a page as if I hadn’t subscribed and asked me to pay again. I double-checked my wallet and email, and everything confirms that I subscribed and paid $20 on that day. This makes no sense! Their app is full of bugs, and I absolutely do NOT recommend it.
Kelly Williams
Google Play
I am so thankful for Turbolearn! I’ve always been a student that retains information better when I’m able to just listen to a lecture, so being able to use AI to take notes for me helps me to pay attention while also being able to look back on the information later. The notes it takes are super detailed and outlined neatly in a way that is easy to understand.
Koray Okumus
Google Play

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