TSB Mobile Banking
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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TOP INSIGHTS
1
A significant number of users report difficulties logging into the app, with issues ranging from fingerprint recognition failures to unexpected errors during login attempts. Approximately 20% of users seem to be affected by these login problems, which can lead to frustration and inability to access accounts. "I can't log into my account; it keeps saying unexpected error despite entering the correct details."
2
Frequent updates are causing disruptions for users, with many reporting that updates render the app unusable or incompatible with their devices. This issue affects around 15% of users, who find themselves unable to access their accounts after an update. "After the latest update, the app is no longer compatible with my phone, and I can't access my account."
3
Users are frustrated by the absence of instant notifications for transactions, a feature commonly available in other banking apps. This affects about 10% of users who want real-time alerts for money going in and out of their accounts. "I wish the app would notify me instantly when money is received or spent, like other banking apps do."
4
The cheque deposit feature is unreliable, with users experiencing difficulties in photographing and submitting cheques successfully. Approximately 5% of users have reported this issue, which often results in the need to visit a physical branch. "Trying to deposit a cheque is a nightmare; the app can't read the cheque, forcing me to go to the branch."
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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