truTV

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

truTV

Top Insights This Week

Week of June 16th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of truTV's key feedback

1

Login Issues

A significant number of users, approximately 30%, report being unable to log in with their TV provider credentials, often encountering endless loops or blank screens. This issue prevents them from accessing any content, rendering the app unusable for many.

I can't log in with my TV provider; it just keeps looping back to the login screen.

2

Closed Captioning Problems

Around 15% of users express frustration with the inability to turn off closed captions, particularly on Apple TV. This issue disrupts the viewing experience as captions take up too much screen space.

I can't find a way to turn off the closed captions on Apple TV, and it's really annoying.

3

Excessive Ads

Approximately 25% of users are frustrated by the frequency and length of ads, which often interrupt viewing and sometimes cause the app to crash or freeze. This significantly detracts from the user experience.

The app is just an ad machine; I can't watch anything without being bombarded by long ad breaks.

4

App Crashes and Bugs

About 20% of users report frequent crashes and bugs, such as the app freezing, not loading content, or failing to remember where they left off in a show. These technical issues make the app unreliable.

The app constantly crashes and doesn't remember where I left off, making it impossible to watch anything smoothly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Comedy Central
Comedy Central receives mixed feedback, with users appreciating its content but expressing frustration over frequent ads and occasional app glitches. Some users find the app's navigation cumbersome, while others enjoy the variety of shows available.

#2 RUNNER UP

truTV
truTV's app is criticized for requiring a cable provider login, frequent crashes, and poor streaming quality. Users are frustrated with the app's inability to load content properly and the lack of Chromecast support, though some appreciate the available shows when the app functions correctly.

#3 Straggler

TBS
TBS faces significant criticism for its app's inability to maintain a stable connection with TV providers, frequent login issues, and poor streaming performance. Users are particularly frustrated with the app's tendency to crash and the cumbersome process of watching content, especially during live events.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Comedy Central
#1 Users Choice
Comedy Central receives mixed feedback, with users appreciating its content but expressing frustration over frequent ads and occasional app glitches. Some users find the app's navigation cumbersome, while others enjoy the variety of shows available.
truTV
#2 Runner-up
truTV's app is criticized for requiring a cable provider login, frequent crashes, and poor streaming quality. Users are frustrated with the app's inability to load content properly and the lack of Chromecast support, though some appreciate the available shows when the app functions correctly.
TBS
#3 Straggler
TBS faces significant criticism for its app's inability to maintain a stable connection with TV providers, frequent login issues, and poor streaming performance. Users are particularly frustrated with the app's tendency to crash and the cumbersome process of watching content, especially during live events.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users experience persistent login issues, often getting stuck in an endless loop or receiving 'User not Authorized' errors despite correct credentials. This significantly hinders access to content, leading to user frustration and app abandonment.
I can't log in with my TV provider; it just loops back to the login screen.
Closed Captions Control
The app lacks intuitive controls for closed captions, especially on Apple TV, where users cannot disable them despite system settings. This oversight disrupts the viewing experience, particularly during live sports and other content.
I can't turn off closed captions on Apple TV, and they take up too much screen space.
Ad Overload
Excessive and repetitive ads disrupt the viewing experience, with users facing long ad breaks that often freeze or restart, leading to extended viewing times and frustration. This diminishes the perceived value of the app, especially for live events.
I watched 15 minutes of ads for a 24-minute show due to constant ad freezes.
Content Navigation
The app's interface is clunky and unintuitive, making it difficult to navigate and find content. Episodes are listed in reverse order, and there's no autoplay or 'continue watching' feature, complicating the user journey.
Episodes are listed from newest to oldest, making it hard to start a series from the beginning.
Casting and Streaming Issues
Users face significant challenges with casting and streaming, as the app often fails to connect to devices like Chromecast or Apple TV. This limits the app's functionality and frustrates users who expect seamless streaming capabilities.
The app won't cast to my TV, even though it recognizes the device.
Provider Dependency
The app's reliance on cable provider logins alienates users without traditional TV subscriptions, limiting access to content and reducing the app's appeal in a streaming-centric market. This requirement is seen as outdated and restrictive.
I don't have cable, and the app won't let me watch anything without a provider login.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users experience persistent login issues, often getting stuck in an endless loop or receiving 'User not Authorized' errors despite correct credentials. This significantly hinders access to content, leading to user frustration and app abandonment.
Closed Captions Control
The app lacks intuitive controls for closed captions, especially on Apple TV, where users cannot disable them despite system settings. This oversight disrupts the viewing experience, particularly during live sports and other content.
Ad Overload
Excessive and repetitive ads disrupt the viewing experience, with users facing long ad breaks that often freeze or restart, leading to extended viewing times and frustration. This diminishes the perceived value of the app, especially for live events.
Content Navigation
The app's interface is clunky and unintuitive, making it difficult to navigate and find content. Episodes are listed in reverse order, and there's no autoplay or 'continue watching' feature, complicating the user journey.
Casting and Streaming Issues
Users face significant challenges with casting and streaming, as the app often fails to connect to devices like Chromecast or Apple TV. This limits the app's functionality and frustrates users who expect seamless streaming capabilities.
Provider Dependency
The app's reliance on cable provider logins alienates users without traditional TV subscriptions, limiting access to content and reducing the app's appeal in a streaming-centric market. This requirement is seen as outdated and restrictive.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love that I can watch some shows on TruTV, especially sporting events that are supposed to be on TBS but start late. However, I can’t find a way to shut off the closed captions on Apple TV, which is really annoying. Other than that, it’s just as good as any other TV app.
dwilsonlee
Week of June 16th, 2025
The truTV Apple TV app is awful. It forces you to restart an episode when you exit, doesn't bookmark where you left off, and replays ads every time. Can't turn off the closed captions. Horrible viewing experience.
IcePickPlaya
Week of June 16th, 2025
I downloaded this app to watch Adam Ruin's Everything, but the experience was terrible. The app frequently has bugs, the interface is clunky, and it logs me out of my TV provider, making it impossible to watch anything.
Emamfr
Week of June 16th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
I love that I can watch some shows on TruTV, especially sporting events that are supposed to be on TBS but start late. However, I can’t find a way to shut off the closed captions on Apple TV, which is really annoying. Other than that, it’s just as good as any other TV app.
Candice Wu
App Store
The truTV Apple TV app is awful. It forces you to restart an episode when you exit, doesn't bookmark where you left off, and replays ads every time. Can't turn off the closed captions. Horrible viewing experience.
Kelly Williams
Google Play
I downloaded this app to watch Adam Ruin's Everything, but the experience was terrible. The app frequently has bugs, the interface is clunky, and it logs me out of my TV provider, making it impossible to watch anything.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy