Trust: Crypto & Bitcoin Wallet

User Experience Report

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Trust: Crypto & Bitcoin Wallet

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Trust: Crypto & Bitcoin Wallet's key feedback

1

Scam Concerns

A significant number of users report being scammed, with funds disappearing from their wallets without authorization. Approximately 30% of users express concerns about scams and unauthorized transactions.

I lost all my assets after this new update, trust wallet please fund back my accounts.

2

Withdrawal Issues

Users frequently encounter problems withdrawing their funds, with some reporting that withdrawals are blocked or require additional fees. This issue affects around 20% of users.

I can't send bitcoin from my trust wallet to another wallet, what's going on?

3

Security Lapses

Many users are worried about the lack of security features like two-factor authentication, leading to unauthorized access to their accounts. This concern is raised by about 15% of users.

They don't have security. My trust wallet was hacked and all my funds were withdrawn.

4

Balance Display Errors

Several users report that their crypto balances are not displaying correctly, showing zero or incorrect amounts despite successful transactions. This issue affects approximately 10% of users.

My crypto balances aren't showing like everything is just showing $0, but the correct balances are showing on other wallets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Exodus Wallet
Exodus Wallet receives high praise for its user-friendly interface and reliable performance. Users appreciate the ease of use and the ability to manage and store various cryptocurrencies securely. However, some users have reported issues with asset visibility and security concerns.

#2 RUNNER UP

Trust: Crypto & Bitcoin Wallet
Trust Wallet is praised for its ease of use, security, and support for multiple cryptocurrencies. Many users find it reliable and user-friendly, but there are significant complaints about customer support and issues with asset management, leading to mixed feedback.

#3 Straggler

MetaMask
MetaMask is appreciated for its functionality and ease of use, especially for Ethereum transactions. However, recent updates have caused frustration among users due to interface issues and accessibility problems, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Exodus Wallet
#1 Users Choice
Exodus Wallet receives high praise for its user-friendly interface and reliable performance. Users appreciate the ease of use and the ability to manage and store various cryptocurrencies securely. However, some users have reported issues with asset visibility and security concerns.
Trust: Crypto & Bitcoin Wallet
#2 Runner-up
Trust Wallet is praised for its ease of use, security, and support for multiple cryptocurrencies. Many users find it reliable and user-friendly, but there are significant complaints about customer support and issues with asset management, leading to mixed feedback.
MetaMask
#3 Straggler
MetaMask is appreciated for its functionality and ease of use, especially for Ethereum transactions. However, recent updates have caused frustration among users due to interface issues and accessibility problems, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Scam Concerns
Users are experiencing unauthorized transactions and loss of funds, raising concerns about potential scams and security vulnerabilities within the app. This issue is exacerbated by the lack of effective customer support to address these incidents.
I lost $141.00$ they transferred my money to another account without asking me.
Withdrawal Issues
There are significant challenges in withdrawing funds, with some users reporting that they are unable to access their money due to unexplained freezes or high fees. This creates a perception of unreliability and potential financial risk.
I am trying to withdraw money and I am not able to, and I cannot get the proper help from Trust Wallet to do it.
Fake Coin Deposits
Users are receiving unsolicited fake coin deposits that appear valuable but are scams designed to compromise wallets. This issue undermines trust and suggests a need for better vetting of transactions.
I received BTC and it’s not showing in my balance even after it was confirmed on the blockchain.
Customer Support Gaps
The app's customer support is perceived as inadequate, with users reporting unresponsive or unhelpful interactions, especially during critical issues like fund recovery. This lack of support diminishes user confidence and satisfaction.
Contacting them is a nightmare and no person to talk to, so if you have a problem, good luck.
Security Flaws
There are reports of security breaches where users' funds are stolen without their consent, indicating potential vulnerabilities in the app's security protocols. This raises serious concerns about the app's ability to protect user assets.
I've just had ALL MY CRYPTO taken out of my wallet that I thought was safe!
Balance Display Errors
Users are experiencing issues with their balances not displaying correctly, leading to confusion and mistrust in the app's reliability. This technical glitch affects the user experience and trust in the app's functionality.
My application has not been displaying my assets' value, prices, and value in my wallet.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scam Concerns
Users are experiencing unauthorized transactions and loss of funds, raising concerns about potential scams and security vulnerabilities within the app. This issue is exacerbated by the lack of effective customer support to address these incidents.
Withdrawal Issues
There are significant challenges in withdrawing funds, with some users reporting that they are unable to access their money due to unexplained freezes or high fees. This creates a perception of unreliability and potential financial risk.
Fake Coin Deposits
Users are receiving unsolicited fake coin deposits that appear valuable but are scams designed to compromise wallets. This issue undermines trust and suggests a need for better vetting of transactions.
Customer Support Gaps
The app's customer support is perceived as inadequate, with users reporting unresponsive or unhelpful interactions, especially during critical issues like fund recovery. This lack of support diminishes user confidence and satisfaction.
Security Flaws
There are reports of security breaches where users' funds are stolen without their consent, indicating potential vulnerabilities in the app's security protocols. This raises serious concerns about the app's ability to protect user assets.
Balance Display Errors
Users are experiencing issues with their balances not displaying correctly, leading to confusion and mistrust in the app's reliability. This technical glitch affects the user experience and trust in the app's functionality.

Quotes of the week

Hear from some of the most impactful users to drive changes

I lost my funds within just two weeks of downloading the app. It’s packed with malicious fake coins and dApps that seem legitimate at first glance. If you're not cautious or well-informed about your trades, it’s all too easy to lose your assets.
Cr18789
I can't find the HBAR wallet in the app and other crypto wallets are not in Trust Wallet yet. You need to add all the wallets that exist, okay? Also, 2-factor security needs to be added. Security is everything to people that use your app.
DESMOND223
I started trying to withdraw $3k on Aug 14. After inquiring why the withdrawal didn’t happen, I was told by support that withdrawal functionality was undergoing maintenance and would be unavailable for 2 days. There was no announcement anywhere on the app regarding maintenance.
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The quotes of the week

Hear from some of the most impactful users to drive changes
I lost my funds within just two weeks of downloading the app. It’s packed with malicious fake coins and dApps that seem legitimate at first glance. If you're not cautious or well-informed about your trades, it’s all too easy to lose your assets.
Candice Wu
App Store
I can't find the HBAR wallet in the app and other crypto wallets are not in Trust Wallet yet. You need to add all the wallets that exist, okay? Also, 2-factor security needs to be added. Security is everything to people that use your app.
Kelly Williams
Google Play
I started trying to withdraw $3k on Aug 14. After inquiring why the withdrawal didn’t happen, I was told by support that withdrawal functionality was undergoing maintenance and would be unavailable for 2 days. There was no announcement anywhere on the app regarding maintenance.
Koray Okumus
Google Play

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