Trust: Crypto & Bitcoin Wallet

User Experience Report

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Trust: Crypto & Bitcoin Wallet

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Trust: Crypto & Bitcoin Wallet's key feedback

1

Customer Support Issues

A significant number of users express frustration over the lack of accessible customer support, with no direct contact options like email or phone, leaving them helpless when issues arise. Approximately 20% of users seem affected by this problem.

I downloaded Trust Wallet and purchased USDC, but not one token was received, and there's no customer service to help.

2

Security Concerns

Users report incidents of unauthorized transactions and disappearing funds, raising concerns about the app's security measures. This issue appears to affect around 15% of users.

I woke up to find my crypto had disappeared from my Trust Wallet without any explanation.

3

Transaction and Fee Problems

Many users face difficulties with high transaction fees and issues with transferring or withdrawing funds, which can lead to funds being stuck. This affects approximately 25% of users.

I have $22 in USDT but can't send it anywhere because I don't have enough TRX for fees.

4

Interface and Usability Challenges

Some users find the app's interface confusing or experience glitches, such as assets not displaying correctly, which can be frustrating. This issue impacts about 10% of users.

My balance is not showing on my dashboard, and the home page is blank.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Exodus
Exodus is highly praised for its user-friendly interface and ease of use, making it a favorite among both beginners and experienced users. Many users appreciate the app's simplicity and the ability to manage crypto assets efficiently, although there are occasional complaints about transaction issues.

#2 RUNNER UP

Trust: Crypto & Bitcoin Wallet
Trust Wallet receives mixed feedback, with many users praising its functionality and ease of use, while others express concerns about security and customer support. Some users report issues with disappearing assets and high network fees, but overall, it is considered a reliable wallet by many.

#3 Straggler

MetaMask
MetaMask is appreciated for its advanced security features and integration with various platforms, but users often report issues with app performance and transaction errors. While some users find it reliable, others experience difficulties with updates and customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Exodus
#1 Users Choice
Exodus is highly praised for its user-friendly interface and ease of use, making it a favorite among both beginners and experienced users. Many users appreciate the app's simplicity and the ability to manage crypto assets efficiently, although there are occasional complaints about transaction issues.
Trust: Crypto & Bitcoin Wallet
#2 Runner-up
Trust Wallet receives mixed feedback, with many users praising its functionality and ease of use, while others express concerns about security and customer support. Some users report issues with disappearing assets and high network fees, but overall, it is considered a reliable wallet by many.
MetaMask
#3 Straggler
MetaMask is appreciated for its advanced security features and integration with various platforms, but users often report issues with app performance and transaction errors. While some users find it reliable, others experience difficulties with updates and customer support.

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Nuggets

Major Highlights of the Week

Customer Support Void
Users are frustrated by the lack of accessible customer support, with no direct email or phone contact available, leading to unresolved issues and a perception of the app as a scam. This absence of support channels undermines user trust and satisfaction.
I downloaded Trust Wallet and purchased USDC, but not one token was received, and there's no customer service email or phone number to resolve this.
Security Concerns
There are significant concerns about security, with users reporting unauthorized transactions and disappearing funds, which they attribute to potential app vulnerabilities. This perception of insecurity is damaging the app's reputation as a safe wallet.
I woke up to find all my crypto had disappeared from my Trust Wallet without any explanation.
Transaction Issues
Users experience difficulties with transactions, such as failed swaps and high fees, which prevent them from accessing or transferring their funds. These transaction barriers are causing frustration and financial loss.
I tried to swap USDT for BNB, but the transaction failed, and I lost the gas fee without any resolution.
Interface Glitches
The app's interface is reportedly glitchy, with issues like disappearing balances and non-functional buttons, leading to a poor user experience. These technical problems are causing users to lose confidence in the app's reliability.
My balance shows zero after the update, and I can't access my funds despite them being visible on the blockchain.
Network Fee Confusion
Users are confused and frustrated by the network fees, which are perceived as excessive and unclear, leading to unexpected costs. This lack of transparency in fee structures is a significant pain point for users.
I was charged $7 in fees to send $17 worth of USDT, which is outrageous and not clearly explained.
Staking and Asset Lock
Users report issues with staking, such as assets being locked and inaccessible, even after the unbonding period. This problem is causing dissatisfaction among users who feel misled about the staking process.
I unstaked my DOT after the required period, but it's still locked, and I can't move it to another platform.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Customer Support Void
Users are frustrated by the lack of accessible customer support, with no direct email or phone contact available, leading to unresolved issues and a perception of the app as a scam. This absence of support channels undermines user trust and satisfaction.
Security Concerns
There are significant concerns about security, with users reporting unauthorized transactions and disappearing funds, which they attribute to potential app vulnerabilities. This perception of insecurity is damaging the app's reputation as a safe wallet.
Transaction Issues
Users experience difficulties with transactions, such as failed swaps and high fees, which prevent them from accessing or transferring their funds. These transaction barriers are causing frustration and financial loss.
Interface Glitches
The app's interface is reportedly glitchy, with issues like disappearing balances and non-functional buttons, leading to a poor user experience. These technical problems are causing users to lose confidence in the app's reliability.
Network Fee Confusion
Users are confused and frustrated by the network fees, which are perceived as excessive and unclear, leading to unexpected costs. This lack of transparency in fee structures is a significant pain point for users.
Staking and Asset Lock
Users report issues with staking, such as assets being locked and inaccessible, even after the unbonding period. This problem is causing dissatisfaction among users who feel misled about the staking process.

Quotes of the week

Hear from some of the most impactful users to drive changes

Trust Wallet is a sleek front-end for basic blockchain functions that consistently frustrates users with unnecessarily high network fees, poor transparency, and underwhelming optimization. It's beginner-friendly to a fault, too simple to be safe, too opaque to trust, and too expensive to justify using long-term.
JINK13S
I have been using the trust wallet for five years now and I have never had any problems, not a single one. I absolutely love how easy and straightforward and secure Trust wallet is ... so easy to use.
A Google user
I updated my trustwallet and all my crypto is gone. I have never seen something like this. Please fix this issue.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Trust Wallet is a sleek front-end for basic blockchain functions that consistently frustrates users with unnecessarily high network fees, poor transparency, and underwhelming optimization. It's beginner-friendly to a fault, too simple to be safe, too opaque to trust, and too expensive to justify using long-term.
Candice Wu
App Store
I have been using the trust wallet for five years now and I have never had any problems, not a single one. I absolutely love how easy and straightforward and secure Trust wallet is ... so easy to use.
Kelly Williams
Google Play
I updated my trustwallet and all my crypto is gone. I have never seen something like this. Please fix this issue.
Koray Okumus
Google Play

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