Trustpilot

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Trustpilot's key feedback

Review Removal Concerns

A significant number of users, approximately 15%, express frustration over Trustpilot's practice of removing negative reviews, which they believe compromises the platform's integrity and favors businesses over genuine customer feedback.

Trustpilot removed my honest review, making me question the platform's reliability.

AI Verification Issues

Around 10% of users report issues with Trustpilot's AI verification system, which they find unreliable and frustrating when trying to post reviews, leading to a poor user experience.

Trustpilot's AI failed to verify my review, causing unnecessary hassle.

Sign-Up and Email Issues

Approximately 5% of users experience difficulties with the sign-up process, particularly with receiving confirmation emails, which affects their ability to use the app effectively.

I didn't receive a confirmation email, making it hard to activate my account.

Perceived Bias and Integrity

About 8% of users feel that Trustpilot's review system is biased, with claims that the platform protects certain companies by removing negative feedback, thus undermining trust in the service.

Trustpilot seems to protect companies by deleting negative reviews, which is disappointing.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Google Reviews

Google Reviews is praised for its ease of use and helpfulness in providing reliable information for travel and dining. However, some users express frustration with app design issues and privacy concerns.

#2 RUNNER UP

Yelp

Yelp is appreciated for its community-driven reviews and ease of finding local businesses, but users criticize it for review censorship and difficulties in updating personal information.

#3 Straggler

Trustpilot

Trustpilot is valued for its extensive database of reviews and ability to filter by various criteria, but users may find mixed experiences with the authenticity of reviews and occasional issues with the platform's interface.

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Nuggets

Major Highlights of the Week

Review Removal

Users are frustrated with Trustpilot's practice of removing negative reviews, which they perceive as biased and protective of businesses rather than consumers. This undermines the platform's credibility as a source of authentic feedback.

Trustpilot removed my honest review, making me question the platform's integrity.

AI Verification Issues

The AI system used for verifying reviews is deemed unreliable, leading to legitimate reviews being flagged or removed without clear justification. This creates a barrier for users attempting to share their experiences.

Sign-Up Confusion

Users experience difficulties with the sign-up process, particularly with email confirmations not being received, which hinders their ability to fully utilize the app. This issue affects user trust and engagement.

I didn't receive a confirmation email, making it hard to activate my account.

Unclear Review Policies

The platform's review policies are perceived as opaque, with users receiving vague reasons for review removals. This lack of transparency leads to user dissatisfaction and distrust.

My review was removed with no clear explanation, leaving me frustrated.

Subscription Confusion

Users face challenges with unsubscribing from the app, leading to unexpected charges and a negative user experience. This issue highlights the need for clearer subscription management options.

I struggled to unsubscribe and was charged unexpectedly.

Search Engine Limitations

The app's search functionality is criticized for not effectively finding relevant reviews, especially when using specific keywords. This limits the app's utility in helping users make informed decisions.

The search engine failed to find reviews with my specified keywords.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Review Removal

AI Verification Issues

Sign-Up Confusion

Unclear Review Policies

The platform's review policies are perceived as opaque, with users receiving vague reasons for review removals. This lack of transparency leads to user dissatisfaction and distrust.

Subscription Confusion

Users face challenges with unsubscribing from the app, leading to unexpected charges and a negative user experience. This issue highlights the need for clearer subscription management options.

Search Engine Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

Trustpilot has helped me make informed decisions about many purchases. It's my go-to for checking online retailers before buying anything.

Queenie1624

Week of July 21st, 2025

I never buy from any company without checking Trustpilot first. The honest reviews have saved me time, headaches, and money.

Catzeye098

Week of July 21st, 2025

Trustpilot is the only reliable source for online company reviews. I trust them!

Gizmo$$#

Week of July 21st, 2025

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User Experience Report

Report Date

Trustpilot

Top Insights This Week

Review Removal Concerns

AI Verification Issues

Sign-Up and Email Issues

Perceived Bias and Integrity

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts