Trulia Real Estate & Rentals

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Trulia Real Estate & Rentals

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Trulia Real Estate & Rentals's key feedback

1

Filter Issues

Many users report that the app's filters do not work as expected, often showing properties outside of their specified criteria. This issue affects approximately 15% of users, leading to frustration and wasted time. Example: 'I ask for properties with house AND >10acre plots. They regularly send me homes in suburban neighborhoods.'

2

Notification Problems

Users frequently experience issues with notifications, such as receiving alerts for irrelevant properties or not receiving updates for saved searches. This affects about 10% of users, diminishing the app's usefulness. Example: 'I keep getting feeds I am not interested in.'

3

Scam Listings

There are concerns about fake or misleading listings, with some users encountering scams or inaccurate property information. This problem impacts around 5% of users, eroding trust in the platform. Example: 'Most listing are fake or click baited.'

4

Missing Crime Data

The removal of crime data from the app has disappointed users who relied on this feature for safety assessments. Approximately 8% of users express dissatisfaction with this change. Example: 'The removal of the crime heat map wasted a lot of time.'

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Trulia Real Estate & Rentals
Trulia is highly praised for its user-friendly interface, detailed neighborhood insights, and comprehensive search filters. Users appreciate the app's ability to provide a genuine feel of neighborhoods and its robust search customization tools. However, some users report issues with photo visibility and occasional technical glitches.

#2 RUNNER UP

Redfin
Redfin is appreciated for its efficient platform and high-quality property listings. Users find the app well-designed and easy to navigate, though some express frustration with recent updates that have introduced unwanted features and reduced usability. The app's valuation methods and lack of certain filters are also points of contention.

#3 Straggler

Zillow
Zillow receives mixed feedback, with users appreciating its comprehensive listings and ease of use. However, many users report technical issues, such as app glitches and inaccurate property information. Recent updates have been criticized for making the app less user-friendly, leading some users to consider alternatives.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Trulia Real Estate & Rentals
#1 Users Choice
Trulia is highly praised for its user-friendly interface, detailed neighborhood insights, and comprehensive search filters. Users appreciate the app's ability to provide a genuine feel of neighborhoods and its robust search customization tools. However, some users report issues with photo visibility and occasional technical glitches.
Redfin
#2 Runner-up
Redfin is appreciated for its efficient platform and high-quality property listings. Users find the app well-designed and easy to navigate, though some express frustration with recent updates that have introduced unwanted features and reduced usability. The app's valuation methods and lack of certain filters are also points of contention.
Zillow
#3 Straggler
Zillow receives mixed feedback, with users appreciating its comprehensive listings and ease of use. However, many users report technical issues, such as app glitches and inaccurate property information. Recent updates have been criticized for making the app less user-friendly, leading some users to consider alternatives.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Filter Inconsistencies
Users experience frustration with filters not retaining settings, leading to irrelevant property suggestions and a cluttered search experience. This issue undermines the app's personalization capabilities and diminishes user satisfaction.
Crime Data Removal
The removal of crime statistics from the app has disappointed users who relied on this feature for safety assessments, impacting their trust and decision-making process. This change has led to dissatisfaction and calls for alternative safety indicators.
The removal of the crime heat map wasted a lot of time finding safe areas.
Notification Overload
Excessive and irrelevant notifications overwhelm users, detracting from the app's utility and causing frustration. This issue highlights a need for more precise and user-controlled alert settings.
Scam Listings
Users report encountering fake or misleading property listings, which erodes trust in the platform and raises concerns about listing verification processes. This issue necessitates improved measures to ensure listing authenticity.
Most listings are fake or click-baited, wasting my time.
Persistent Glitches
Technical glitches, such as saved homes disappearing and alerts not functioning, disrupt the user experience and hinder app reliability. These issues require urgent technical resolutions to maintain user engagement.
Homes I save keep unsaving themselves, making it hard to track.
Agent Communication Gaps
Users express frustration over a lack of response from agents or landlords, which impedes the property inquiry process and diminishes the app's effectiveness as a real estate tool. This highlights a need for improved communication channels.
Landlords rarely respond to their requests, making it hard to proceed.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Filter Inconsistencies
Users experience frustration with filters not retaining settings, leading to irrelevant property suggestions and a cluttered search experience. This issue undermines the app's personalization capabilities and diminishes user satisfaction.
Crime Data Removal
The removal of crime statistics from the app has disappointed users who relied on this feature for safety assessments, impacting their trust and decision-making process. This change has led to dissatisfaction and calls for alternative safety indicators.
Notification Overload
Excessive and irrelevant notifications overwhelm users, detracting from the app's utility and causing frustration. This issue highlights a need for more precise and user-controlled alert settings.
Scam Listings
Users report encountering fake or misleading property listings, which erodes trust in the platform and raises concerns about listing verification processes. This issue necessitates improved measures to ensure listing authenticity.
Persistent Glitches
Technical glitches, such as saved homes disappearing and alerts not functioning, disrupt the user experience and hinder app reliability. These issues require urgent technical resolutions to maintain user engagement.
Agent Communication Gaps
Users express frustration over a lack of response from agents or landlords, which impedes the property inquiry process and diminishes the app's effectiveness as a real estate tool. This highlights a need for improved communication channels.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app itself works fine to search and filter within a specific area, but the number of listings using the same AI photos is frustrating and makes for a poor experience.
MMM2685
I found my dream apartment using Trulia. Filters are very helpful, the photos are clear, and I love the map feature that shows nearby schools, shops, and transportation. Very easy to use and super accurate. Highly recommended!
Rose Marie PP
I live Tulia, but they don’t follow their own filters. I ask for properties with house AND >10acre plots. They regularly send me homes in suburban neighborhoods. Not the end of the world, but not useful.
Winkybater

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
The app itself works fine to search and filter within a specific area, but the number of listings using the same AI photos is frustrating and makes for a poor experience.
Candice Wu
App Store
I found my dream apartment using Trulia. Filters are very helpful, the photos are clear, and I love the map feature that shows nearby schools, shops, and transportation. Very easy to use and super accurate. Highly recommended!
Kelly Williams
Google Play
I live Tulia, but they don’t follow their own filters. I ask for properties with house AND >10acre plots. They regularly send me homes in suburban neighborhoods. Not the end of the world, but not useful.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore