Hammer: Truck GPS & Maps

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Hammer: Truck GPS & Maps's key feedback

Route Inaccuracy

A significant number of users report that the app sometimes directs them onto roads unsuitable for trucks, such as residential streets or roads with weight restrictions. This issue affects approximately 15% of users, leading to potential safety hazards and inefficiencies in route planning.

The app directed me down a road with a 3-ton limit, which is unsuitable for my truck.

Frequent Crashes

Users have experienced the app crashing frequently, especially during navigation, which disrupts their driving experience. This problem seems to affect around 10% of users, causing frustration and the need to rely on alternative navigation solutions.

The app crashes every 5 minutes, making it unreliable for navigation.

Audio Issues

Several users have reported problems with the app's audio guidance, including low volume and failure to connect to Bluetooth devices. This issue impacts about 8% of users, making it difficult to rely on voice navigation while driving.

The voice navigation is too quiet and doesn't work with my Bluetooth headset.

Inaccurate ETA

The estimated time of arrival (ETA) provided by the app is often inaccurate, either overestimating or underestimating travel times. This affects approximately 7% of users, leading to challenges in planning and scheduling deliveries.

The ETA was off by over 30 minutes, causing scheduling issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Hammer: Truck GPS & Maps

Hammer receives mixed feedback. Users appreciate its free features and truck-specific routing, but some report issues with app stability, incorrect routing, and excessive permissions. Many users find it reliable and recommend it, while others experience glitches and inaccurate directions.

#2 RUNNER UP

CoPilot Truck GPS

CoPilot Truck GPS is praised for its offline capabilities and detailed routing options, but users often criticize its lack of CarPlay support and occasional routing errors. Some users find it reliable for truck-specific needs, while others encounter issues with app updates and customer support.

#3 Straggler

SmartTruckRoute

SmartTruckRoute is generally well-received for its accurate routing and useful features for truckers. However, some users report problems with app stability and subscription management. It is appreciated for its real-time updates and ease of use, but occasional glitches and routing errors are noted.

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Nuggets

Major Highlights of the Week

Route Inconsistencies

The app frequently reroutes users unexpectedly, often leading them through undesirable paths such as restricted roads or longer routes. This inconsistency in routing can cause significant delays and frustration for drivers who rely on precise navigation.

The app rerouted me through a residential area with weight restrictions, causing unnecessary delays.

Exit Number Removal

The removal of exit numbers from navigation instructions has frustrated users who find it challenging to navigate without this critical information. This change has led to confusion and dissatisfaction, especially when combined with other navigation issues.

I won't support the app anymore until you bring back exit numbers; it's too confusing without them.

Automatic Rerouting Issues

The automatic rerouting feature is overly aggressive, frequently suggesting alternative routes that are not always optimal or necessary. Users have expressed a desire for more control over rerouting decisions to avoid constant distractions.

The app keeps trying to reroute me every few minutes, even when I don't want to change my route.

Voice Navigation Problems

Users have reported issues with the voice navigation feature, including low volume and unclear instructions, which can lead to missed turns and increased driving stress. This problem is exacerbated by the lack of customization options for voice settings.

App Crashes and Freezes

Frequent app crashes and freezes disrupt navigation, forcing users to restart the app and potentially miss critical directions. This instability undermines trust in the app's reliability during crucial driving moments.

Data Privacy Concerns

The app's requirement for personal information, such as phone numbers, has raised privacy concerns among users. This requirement is seen as intrusive and unnecessary, leading to hesitancy in using the app.

I uninstalled the app because it asked for too much personal information, like my phone number.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Route Inconsistencies

Exit Number Removal

Automatic Rerouting Issues

Voice Navigation Problems

App Crashes and Freezes

Data Privacy Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for truck-specific routing and is free, but it sometimes sends me down roads not meant for trucks. It would be helpful if it could better avoid these routes.

A Google user

Week of July 23rd, 2025

Hammer is a great app, but the recent update has made it glitchy and unreliable. It crashes often, and the voice navigation is too quiet to hear.

A Google user

Week of July 23rd, 2025

I love using Hammer for my RV trips; it helps avoid low bridges and restricted roads. However, the app sometimes freezes, which can be frustrating.

A Google user

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for truck-specific routing and is free, but it sometimes sends me down roads not meant for trucks. It would be helpful if it could better avoid these routes.

Candice Wu

App Store

Hammer is a great app, but the recent update has made it glitchy and unreliable. It crashes often, and the voice navigation is too quiet to hear.

Kelly Williams

Google Play

I love using Hammer for my RV trips; it helps avoid low bridges and restricted roads. However, the app sometimes freezes, which can be frustrating.

Koray Okumus

Google Play

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User Experience Report

Report Date

Hammer: Truck GPS & Maps

Top Insights This Week

Route Inaccuracy

Frequent Crashes

Audio Issues

Inaccurate ETA

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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