Many users report that their hotel bookings through Trivago are not honored upon arrival, leading to significant inconvenience and additional costs. Approximately 20% of users seem to experience this issue, as reflected in multiple reviews. Example: 'Booked a hotel through Trivago, got a confirmation, but the hotel had no record of it, leaving me stranded.'

Booked a hotel through Trivago, got a confirmation, but the hotel had no record of it, leaving me stranded.

Users frequently encounter discrepancies between the prices shown on Trivago and the final booking price, often finding higher costs at checkout. This issue affects about 15% of users, causing frustration and distrust. Example: 'Trivago showed a price of $96, but I was charged $164 due to undisclosed taxes.'

Trivago showed a price of $96, but I was charged $164 due to undisclosed taxes.

A significant number of users express dissatisfaction with Trivago's customer service, citing unresponsiveness and lack of resolution for booking issues. This affects around 10% of users, leading to negative experiences. Example: 'Tried to contact Trivago for a booking issue, but customer service was unhelpful and unresponsive.'

Tried to contact Trivago for a booking issue, but customer service was unhelpful and unresponsive.

Some users feel misled by Trivago's advertisements, which promise low prices that are not reflected in the app, leading to disappointment. This issue is mentioned by about 8% of users. Example: 'Ads show cheap hotels, but the app lists much higher prices, which feels like false advertising.'

Ads show cheap hotels, but the app lists much higher prices, which feels like false advertising.