TripShot

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

TripShot

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of TripShot's key feedback

1

Non-Intuitive Design

Many users find the app's interface confusing and difficult to navigate, with essential features buried under multiple menus. Approximately 40% of users report struggling with the app's design, leading to frustration and inefficiency.

The app's interface is so convoluted that it took me 20 minutes to figure out how to book a ride.

2

Inaccurate Scheduling

Users frequently experience discrepancies between scheduled and actual bus arrival times, with delays ranging from 10 to 45 minutes. This issue affects about 30% of users, causing significant inconvenience and missed appointments.

Buses often arrive 20-40 minutes late, making it impossible to rely on the app for timely transportation.

3

Account Setup Issues

A significant number of users face difficulties setting up accounts due to invalid email domain errors or expired registration links. This problem affects around 15% of users, preventing them from accessing the app's services.

I can't set up an account because it keeps telling me my email domain is invalid.

4

Bluetooth and Connectivity Problems

The app's reliance on Bluetooth and internet connectivity for boarding and tracking often fails, leaving users unable to access their passes or locate buses. Approximately 20% of users report these connectivity issues, leading to missed rides.

The app can't load my pass because it requires both Bluetooth and internet, which often don't work.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Citymapper
Citymapper receives high praise for its accuracy and ease of use, especially in major cities like London and Paris. Users appreciate its comprehensive navigation features and real-time data, making it a reliable tool for public transportation.

#2 RUNNER UP

Moovit
Moovit is appreciated for its accurate real-time information and user-friendly interface, particularly in cities like New York. However, some users report issues with ads and occasional inaccuracies in bus and train schedules.

#3 Straggler

TripShot
TripShot receives mixed feedback, with users praising its concept and real-time tracking features. However, many users criticize its unintuitive design, frequent technical issues, and unreliable scheduling, leading to frustration and missed rides.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Citymapper
#1 Users Choice
Citymapper receives high praise for its accuracy and ease of use, especially in major cities like London and Paris. Users appreciate its comprehensive navigation features and real-time data, making it a reliable tool for public transportation.
Moovit
#2 Runner-up
Moovit is appreciated for its accurate real-time information and user-friendly interface, particularly in cities like New York. However, some users report issues with ads and occasional inaccuracies in bus and train schedules.
TripShot
#3 Straggler
TripShot receives mixed feedback, with users praising its concept and real-time tracking features. However, many users criticize its unintuitive design, frequent technical issues, and unreliable scheduling, leading to frustration and missed rides.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Booking Limitations
Users are unable to schedule rides beyond 18 days, contrary to the advertised 30-day booking capability, causing planning issues for regular commuters. This discrepancy between expected and actual functionality leads to frustration and inconvenience.
I was told I could schedule rides 30 days in advance, but the app only allows 18 days.
Non-Intuitive UX
The app's user interface is complex and non-intuitive, making it difficult for users to perform basic tasks like booking rides or navigating routes. This poor design results in a frustrating user experience, especially for those who are not tech-savvy.
It took me 20 minutes to figure out how to use the app, and even then, it was confusing.
Inaccurate Scheduling
There are frequent discrepancies between the app's scheduled times and actual shuttle arrivals, leading to missed rides and delays. This inconsistency undermines the app's reliability and user trust.
The app said the shuttle would leave at 5:02 PM, but it left earlier, causing me to miss it.
Bluetooth Dependency
The app's reliance on Bluetooth for boarding and ticketing is problematic, as it often fails to connect, leaving users unable to board their rides. This dependency on a single technology without a backup option is a significant flaw.
I couldn't board because the app wouldn't connect via Bluetooth, and there was no alternative method.
Account Setup Issues
Users face difficulties setting up accounts due to invalid email domain errors, even with common providers like Gmail. This barrier to entry prevents potential users from accessing the app's services.
The app keeps telling me my Gmail address is invalid, so I can't create an account.
Route Confusion
The app provides convoluted route options, often suggesting indirect paths that are impractical for users. This lack of straightforward route information complicates travel planning and diminishes the app's utility.
Instead of showing direct routes, the app suggests long, indirect paths that are not useful.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Booking Limitations
Users are unable to schedule rides beyond 18 days, contrary to the advertised 30-day booking capability, causing planning issues for regular commuters. This discrepancy between expected and actual functionality leads to frustration and inconvenience.
Non-Intuitive UX
The app's user interface is complex and non-intuitive, making it difficult for users to perform basic tasks like booking rides or navigating routes. This poor design results in a frustrating user experience, especially for those who are not tech-savvy.
Inaccurate Scheduling
There are frequent discrepancies between the app's scheduled times and actual shuttle arrivals, leading to missed rides and delays. This inconsistency undermines the app's reliability and user trust.
Bluetooth Dependency
The app's reliance on Bluetooth for boarding and ticketing is problematic, as it often fails to connect, leaving users unable to board their rides. This dependency on a single technology without a backup option is a significant flaw.
Account Setup Issues
Users face difficulties setting up accounts due to invalid email domain errors, even with common providers like Gmail. This barrier to entry prevents potential users from accessing the app's services.
Route Confusion
The app provides convoluted route options, often suggesting indirect paths that are impractical for users. This lack of straightforward route information complicates travel planning and diminishes the app's utility.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's user interface is confusing and not intuitive, making it difficult to perform basic tasks like booking a ride or finding routes. It often requires multiple taps to achieve simple actions, which is frustrating for users.
arronhunt
Week of July 23rd, 2025
The app frequently provides inaccurate real-time updates, causing delays and missed buses. It fails to deliver on its promise of real-time information, which is crucial for planning commutes effectively.
Riley Fowler
Week of July 23rd, 2025
The app's boarding process is cumbersome, requiring users to navigate through menus to find the 'Wallet' and enable Bluetooth. A more streamlined, one-click boarding option would greatly improve the user experience.
Kevin Luo
Week of July 23rd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app's user interface is confusing and not intuitive, making it difficult to perform basic tasks like booking a ride or finding routes. It often requires multiple taps to achieve simple actions, which is frustrating for users.
Candice Wu
App Store
The app frequently provides inaccurate real-time updates, causing delays and missed buses. It fails to deliver on its promise of real-time information, which is crucial for planning commutes effectively.
Kelly Williams
Google Play
The app's boarding process is cumbersome, requiring users to navigate through menus to find the 'Wallet' and enable Bluetooth. A more streamlined, one-click boarding option would greatly improve the user experience.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy