Tripadvisor: Plan & Book Trips

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TOP INSIGHTS

A weekly roundup of Tripadvisor: Plan & Book Trips's key feedback

Booking Issues

Users report significant issues with booking experiences and tours, with some bookings not appearing in the app and others being canceled without clear reasons. Approximately 5% of users have expressed frustration over these booking inconsistencies, leading to a lack of trust in the app's reliability.

I booked a trip online and it is not showing up on the app.

AI Moderation Frustration

Some users are frustrated with the app's AI moderation, which mistakenly flags genuine reviews as AI-generated. This affects about 3% of users, particularly those who take time to craft detailed reviews, leading to dissatisfaction and concerns about censorship.

My genuine review was flagged and rejected for being AI-generated, even though I wrote it myself.

Search Engine Limitations

The app's search functionality is criticized for being ineffective, with users unable to find relevant results or experiencing preselected dates and locations. This issue affects around 4% of users, causing inconvenience and a need for more intuitive search options.

I can't find restaurants 'near me'; it insists on showing restaurants from all over the world.

Review Posting Problems

Users face challenges with posting and editing reviews, with some reviews disappearing or being rejected without clear reasons. This affects about 2% of users, leading to frustration and a perception that the app does not support honest feedback.

I needed to amend the number of stars on a review, but the system does not allow amendments.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Tripadvisor: Plan & Book Trips

Tripadvisor: Plan & Book Trips receives mixed feedback. Many users praise its usefulness for planning trips, finding hotels, and reading genuine reviews. However, some users criticize it for being confusing, slow, and having issues with app updates and political involvement.

#2 RUNNER UP

Booking.com

Booking.com is generally well-received for its ease of use and good deals on accommodations. Users appreciate the variety of options and customer service, but there are complaints about booking issues, hidden fees, and poor customer support in resolving problems.

#3 Straggler

Yelp

Yelp is appreciated for helping users discover new restaurants and services with ease. However, some users express frustration over review filtering and perceived bias, which they feel skews the accuracy of the reviews.

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Nuggets

Major Highlights of the Week

AI Moderation Issues

Users are frustrated with aggressive AI moderation that flags genuine reviews as AI-generated, leading to censorship concerns. This undermines the platform's credibility and alienates loyal users who value thoughtful feedback.

My genuine review was flagged as AI-generated, which is insulting and discourages me from using TripAdvisor.

Search Engine Limitations

The app's search engine fails to recognize relevant keywords, leading to user frustration when searching for specific accessibility information. This limitation hinders the user experience, especially for those with specific needs.

Searching for 'accessible for wheelchairs' yielded no results, despite relevant reviews existing.

Review Editing Restrictions

Users are unable to edit reviews after submission, forcing them to delete and rewrite extensive reviews. This lack of flexibility discourages users from correcting errors and contributes to negative perceptions of the platform.

I couldn't amend my review's star rating without deleting and rewriting the entire review.

Location-Based Search Errors

The app inaccurately suggests locations far from the user's current location, causing inconvenience and reducing trust in the app's recommendations. This issue is particularly problematic for users seeking nearby dining options.

Searching for restaurants 'near me' showed results from all over the world, not my current location.

Booking and Refund Issues

Users experience difficulties with booking confirmations not appearing in the app and face challenges in obtaining refunds for canceled experiences. This creates a perception of unreliable service and poor customer support.

My booked trip didn't show up in the app, and I struggled to get a refund after cancellation.

Review Removal Concerns

There is a perception that negative reviews are removed to favor businesses, leading to distrust in the authenticity of reviews. Users feel that this practice compromises the platform's integrity and reliability.

My negative review was removed without explanation, making me question the platform's transparency.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

AI Moderation Issues

Search Engine Limitations

Review Editing Restrictions

Location-Based Search Errors

Booking and Refund Issues

Review Removal Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

I booked five tours through TripAdvisor, and while most were fine, one was a no-show. Viator couldn't help, and I couldn't get a refund. It feels like TripAdvisor enables scams by not verifying agencies. Plus, friends found cheaper tours elsewhere. I won't use TripAdvisor again.

Doozer this is my nickname!

Week of July 22nd, 2025

As a longtime user, I'm frustrated with TripAdvisor's aggressive AI moderation. My genuine review was flagged as AI-generated, which is disheartening. If TripAdvisor continues this, it risks alienating loyal users. A more balanced review process is needed.

InfiniteVT

Week of July 22nd, 2025

I used to love TripAdvisor, but now it seems to prioritize paid services over genuine user experience. Google Maps is better for trip planning. Uninstalled.

A Google user

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

I used to love TripAdvisor, but now it seems to prioritize paid services over genuine user experience. Google Maps is better for trip planning. Uninstalled.

Koray Okumus

Google Play

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User Experience Report

Report Date

Tripadvisor: Plan & Book Trips

Top Insights This Week

Booking Issues

AI Moderation Frustration

Search Engine Limitations

Review Posting Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts