SketchUp

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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All Insights

TOP INSIGHTS

A weekly roundup of SketchUp's key feedback

Subscription Barrier

A significant number of users are frustrated by the app's paywall, which restricts most features to paid subscribers. Approximately 40% of users express dissatisfaction with the inability to create or edit models without a subscription, feeling misled by the app's free download claim.

The app is free to download, but you have to pay to do literally anything.

Login Issues

Many users encounter problems with the login process, particularly with accepting terms and conditions, which prevents them from accessing the app. This issue affects around 25% of users, who report being stuck on the legal page or unable to proceed past initial setup.

I can't even get through the terms; I clicked accept so many times and it never loads.

Complex Navigation

Users find the app's interface difficult to navigate, with unintuitive controls and a lack of guidance for beginners. About 20% of users mention struggling to understand how to use the app effectively, leading to frustration and abandonment.

This app is NOT user-friendly; you have to already be accustomed to using online SketchUp for this to be easy.

Technical Glitches

Some users experience technical issues such as app crashes, glitches, and unresponsive tools, which disrupt their workflow. Approximately 15% of users report these problems, which significantly hinder their ability to use the app for design projects.

I've been working on a design for days, and now it's crashing on me when I want to move an item.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Trace

Trace receives mixed feedback, with users praising its ease of use and customer support, but criticizing its video quality, AI accuracy, and app functionality. Many users express frustration with the app's navigation and the need for additional subscriptions to access certain features.

#2 RUNNER UP

Fusion 360

Fusion 360 is appreciated for its powerful desktop capabilities and educational benefits, but the mobile app is criticized for being a limited viewer with frequent crashes and syncing issues. Users express disappointment over the lack of editing features on mobile devices despite the app's potential.

#3 Straggler

SketchUp

SketchUp faces criticism for its high subscription costs and limited free functionality, with users frustrated by the paywall for creating models. While some appreciate its design capabilities, many find the app difficult to navigate and plagued by technical issues.

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Nuggets

Major Highlights of the Week

Users face persistent problems with the login process, including being unable to accept terms and conditions, which prevents app usage. This issue is exacerbated by the app's failure to retain selections, causing frustration and abandonment.

I can't get past the terms page; it keeps unchecking my acceptance.

Misleading Free Model

The app is perceived as misleadingly advertised as free, with users discovering that essential features are locked behind a paywall. This has led to dissatisfaction as users feel deceived by the initial promise of free functionality.

The app is free to download but requires payment to do anything useful.

Navigation Complexity

The app's interface is criticized for being unintuitive and difficult to navigate, especially for new users. This complexity results in a steep learning curve and discourages continued use.

The controls are not intuitive at all, making it hard to navigate.

Subscription Frustration

Users express frustration over the high cost of subscriptions, feeling that the app's value does not justify the price. This perception of poor value for money leads to negative sentiment and potential churn.

I can't believe they charge so much for something so confusing.

Technical Glitches

Frequent technical issues, such as app crashes and glitches during design processes, disrupt user experience. These problems undermine the app's reliability and lead to user dissatisfaction.

The app crashes when I try to move an item, making it unusable.

Lack of Tutorials

The absence of comprehensive tutorials or guidance for beginners hampers user onboarding and engagement. Users struggle to understand the app's functionality, leading to frustration and app abandonment.

There are no instructions or help options, making it hard to start.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Misleading Free Model

Navigation Complexity

The app's interface is criticized for being unintuitive and difficult to navigate, especially for new users. This complexity results in a steep learning curve and discourages continued use.

Subscription Frustration

Technical Glitches

Frequent technical issues, such as app crashes and glitches during design processes, disrupt user experience. These problems undermine the app's reliability and lead to user dissatisfaction.

Lack of Tutorials

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not user-friendly and requires a subscription to do anything meaningful. I tried following beginner videos, but they didn't help. I'm glad to remove this app from my iPad.

LV-702

I wanted to create a simple floor plan, but I can't do anything without paying for the GO version. It's frustrating that everything is behind a paywall.

annonomoose

I tried to start using the app, but I can't get past the legal stuff page. I've been stuck at this step for days, and it's very frustrating.

Dennis Y H

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is not user-friendly and requires a subscription to do anything meaningful. I tried following beginner videos, but they didn't help. I'm glad to remove this app from my iPad.

Candice Wu

App Store

I wanted to create a simple floor plan, but I can't do anything without paying for the GO version. It's frustrating that everything is behind a paywall.

Kelly Williams

Google Play

I tried to start using the app, but I can't get past the legal stuff page. I've been stuck at this step for days, and it's very frustrating.

Koray Okumus

Google Play

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User Experience Report

Report Date

SketchUp

Top Insights This Week

Subscription Barrier

Login Issues

Complex Navigation

Technical Glitches

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts