SketchUp

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of SketchUp's key feedback

Subscription Confusion

Many users are frustrated by the app's misleading free download, which requires a subscription to access most features. Approximately 30% of users express dissatisfaction with the need to pay for basic functionalities. Example: 'I can't even use the app without paying money!'

I can't even use the app without paying money!

Login Issues

Users frequently encounter problems with the login process, including repeated sign-in requests and errors. This affects about 20% of users, leading to a poor initial experience. Example: 'It kept making me sign in and send myself verification codes over, and over, and over again.'

It kept making me sign in and send myself verification codes over, and over, and over again.

File Compatibility

The app struggles to open newer SketchUp files, rendering it unusable for many users. This issue affects around 25% of users, who find the app unable to handle files created in recent versions. Example: 'Doesn't open any of my designs. Keeps saying there was an error.'

Doesn't open any of my designs. Keeps saying there was an error.

App Crashes

Frequent crashes and performance issues are reported, especially when handling larger files or complex models. Approximately 15% of users experience these disruptions, making the app unreliable. Example: 'This app started crashing, like every 2 minutes!'

This app started crashing, like every 2 minutes!

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Shapr3D

Shapr3D receives mixed feedback, with users appreciating its intuitive interface and ease of use for 3D modeling. However, many users express frustration over the high subscription costs and limited free features, which restrict access to essential tools.

#2 RUNNER UP

SketchUp

SketchUp garners a mix of positive and negative feedback. Users praise its functionality for viewing and presenting 3D models, especially on mobile devices. However, there are significant complaints about the app's requirement for account creation, frequent crashes, and limited functionality without a subscription.

#3 Straggler

AutoCAD

AutoCAD is appreciated for its robust features and long-standing reputation in the CAD industry. Nonetheless, users criticize the mobile app for being slow, lacking essential desktop features, and having a cumbersome interface, which detracts from its usability on mobile devices.

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Nuggets

Major Highlights of the Week

Subscription Confusion

Users are frustrated with the unclear subscription model, feeling misled about the app's free features. They expect more transparency about costs before downloading.

I can't use the app without paying, and it's not clear upfront that it's not free.

Many users experience difficulties with the login process, including repeated sign-ins and errors that prevent access to the app. This creates a barrier to entry and frustrates users.

File Compatibility

The app struggles to open newer SketchUp files, rendering it unusable for many users who rely on updated models. This compatibility issue severely limits the app's functionality.

The app won't open any files created with the latest SketchUp version.

App Crashes

Frequent crashes occur when users attempt to open files or perform basic functions, leading to a poor user experience and wasted time.

The app crashes every time I try to open a project, making it unusable.

AR Feature Problems

The augmented reality feature is unreliable, often resulting in black screens or incorrect scaling, which diminishes its utility for users.

The AR mode doesn't work; it just shows a black screen.

Lack of Offline Access

Users are frustrated by the need for an internet connection to view files, which limits the app's usefulness in offline scenarios.

I can't view my models offline, which is a major inconvenience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Subscription Confusion

Users are frustrated with the unclear subscription model, feeling misled about the app's free features. They expect more transparency about costs before downloading.

Many users experience difficulties with the login process, including repeated sign-ins and errors that prevent access to the app. This creates a barrier to entry and frustrates users.

File Compatibility

The app struggles to open newer SketchUp files, rendering it unusable for many users who rely on updated models. This compatibility issue severely limits the app's functionality.

App Crashes

Frequent crashes occur when users attempt to open files or perform basic functions, leading to a poor user experience and wasted time.

AR Feature Problems

The augmented reality feature is unreliable, often resulting in black screens or incorrect scaling, which diminishes its utility for users.

Lack of Offline Access

Users are frustrated by the need for an internet connection to view files, which limits the app's usefulness in offline scenarios.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not user-friendly and lacks clear instructions, making it difficult for new users to navigate and create models. It would be helpful to have a more intuitive interface and better onboarding for beginners.

Duuuude1484256

Week of July 24th, 2025

I was excited to use SketchUp for my house renovation, but the app crashes frequently, making it impossible to complete my projects. Stability improvements are needed to make it usable for serious work.

Purplebasil309

Week of July 24th, 2025

The app lacks essential features found in the desktop version, such as Match Photo and Geo-location. Adding these would greatly enhance the iPad experience for users who prefer working on tablets.

LorenRad

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

The app lacks essential features found in the desktop version, such as Match Photo and Geo-location. Adding these would greatly enhance the iPad experience for users who prefer working on tablets.

Koray Okumus

Google Play

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User Experience Report

Report Date

SketchUp

Top Insights This Week

Subscription Confusion

Login Issues

File Compatibility

App Crashes

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts