Many users report significant difficulties in reaching customer service, with complaints about unresponsive or slow support. Approximately 15% of users seem to be affected by this issue, leading to frustration and unresolved problems.

I've tried contacting them multiple times through the app and by email, but no proper follow-up has been provided.

Users frequently experience issues with appointments being canceled last minute or service providers not showing up, with no accountability from the platform. This affects around 10% of users, causing inconvenience and loss of trust.

I booked two massage appointments, both were canceled the night before, and Treatwell took no responsibility.

There are numerous complaints about delayed or missing refunds and unauthorized charges, affecting about 8% of users. This leads to dissatisfaction and financial inconvenience.

I still haven’t received my refund, and the customer service is incredibly slow and unresponsive.

Some users face technical issues such as app crashes, login problems, and incorrect information display, impacting approximately 5% of users. These glitches hinder the booking process and user experience.

The app constantly signs me out, and my password doesn’t work.