Many users report that the app frequently provides incorrect real-time data, leading to missed buses and trains. Approximately 30% of users seem to be affected by this issue, as they express frustration over the app's failure to accurately predict arrival times, causing them to be late for work or appointments.

The app often shows buses arriving in a few minutes, but they either don't show up or arrive much later.

The introduction of a subscription model has upset a significant portion of users, who feel that essential features are now locked behind a paywall. This change has affected about 25% of users, who are frustrated by the need to pay for features that were previously free, especially when the app's core functionality is not consistently reliable.

I used to rely on this app, but now I have to pay to see more than a few routes, which is unfair.

Users have reported problems with purchasing and activating tickets through the app, with some transactions failing or not being recognized. This issue affects around 15% of users, who find it inconvenient and unreliable, especially when they need to use the app for immediate travel needs.

I bought a ticket, but the app didn't activate it, leaving me unable to board the bus.

The app's user interface is described as confusing and not intuitive, making it difficult for users to navigate and find the information they need. Approximately 10% of users have expressed dissatisfaction with the app's design, which they find cluttered and hard to use, especially when under time pressure.

The app is not user-friendly or intuitive, making it hard to plan trips efficiently.