Trading 212

User Experience Report

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Trading 212

Top Insights This Week

Week of July 17th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Trading 212's key feedback

1

Customer Service Issues

A significant number of users, approximately 20%, report dissatisfaction with customer service, citing unresponsiveness and unhelpfulness, especially during critical situations like account issues or fund transfers.

Customer service is unhelpful and slow, making it difficult to resolve issues promptly.

2

Video Verification Frustration

Around 15% of users express frustration with the mandatory video verification process, which can be cumbersome and inflexible, especially when alternative verification methods are not available.

The forced video verification process is inconvenient and lacks alternative options for account access.

3

Transfer Delays

Approximately 10% of users experience delays in fund transfers, both for ISA and general account transfers, leading to potential financial losses and dissatisfaction.

Transfer requests are delayed without explanation, causing potential financial losses.

4

App Update Issues

About 8% of users are frustrated with forced app updates that disrupt their ability to check stocks and funds, especially when updates change app functionality without user consent.

Forced app updates prevent access to stocks and funds, causing inconvenience and frustration.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

eToro
eToro is praised for its user-friendly interface and ease of use, with many users finding it addictive and enjoyable for trading. However, some users express frustration over high fees, especially for crypto trading, and issues with account access and customer support.

#2 RUNNER UP

Trading 212
Trading 212 receives mixed feedback; users appreciate its ease of use, commission-free trades, and educational resources. However, there are complaints about customer service, document verification delays, and issues with order execution during volatile market conditions.

#3 Straggler

Webull
Webull is appreciated for its clean interface and good customer service, with users enjoying the app's design and features. However, there are significant complaints about the lack of options trading in the UK, withdrawal issues, and the app's functionality on iPads.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
eToro
#1 Users Choice
eToro is praised for its user-friendly interface and ease of use, with many users finding it addictive and enjoyable for trading. However, some users express frustration over high fees, especially for crypto trading, and issues with account access and customer support.
Trading 212
#2 Runner-up
Trading 212 receives mixed feedback; users appreciate its ease of use, commission-free trades, and educational resources. However, there are complaints about customer service, document verification delays, and issues with order execution during volatile market conditions.
Webull
#3 Straggler
Webull is appreciated for its clean interface and good customer service, with users enjoying the app's design and features. However, there are significant complaints about the lack of options trading in the UK, withdrawal issues, and the app's functionality on iPads.

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Nuggets

Major Highlights of the Week

Customer Service Issues
Users experience significant delays and unresponsiveness from customer service, leading to unresolved issues and frustration. This lack of support undermines trust and satisfaction with the platform.
I added 2,500 and it disappeared after 30 minutes; support team is useless and doesn't reply.
Video Verification Frustration
The mandatory video verification process is cumbersome and inflexible, especially for users with hardware issues, causing unnecessary delays and access problems. Alternative verification methods are needed to enhance user experience.
A broken laptop webcam forced me to install the app on my phone for video verification, which was slow and frustrating.
Transfer Delays
Users face unexplained delays in fund and ISA transfers, leading to potential financial losses and dissatisfaction. The lack of transparency and efficiency in processing transfers is a critical concern.
ISA transfer delayed with no explanation; unacceptable.
App Update Compulsions
Forced app updates disrupt user access to their accounts, causing inconvenience and dissatisfaction. Users feel frustrated when they cannot check their stocks and funds without updating.
Forcing to update the app is ridiculous when you hold millions of our money.
Unclear Promotions
Promotional offers are perceived as misleading due to unclear requirements and unfulfilled promises, leading to user disappointment and distrust. Clear communication and fulfillment of promotional terms are essential.
The promo sounded great, but it was unclear and I got nothing.
Withdrawal Delays
Withdrawal processes are significantly slower compared to deposits, causing user frustration and suspicion about internal checks. Streamlining withdrawal procedures is necessary to improve user satisfaction.
Withdrawals under 2k used to be instantaneous, now they take 3 days.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Customer Service Issues
Users experience significant delays and unresponsiveness from customer service, leading to unresolved issues and frustration. This lack of support undermines trust and satisfaction with the platform.
Video Verification Frustration
The mandatory video verification process is cumbersome and inflexible, especially for users with hardware issues, causing unnecessary delays and access problems. Alternative verification methods are needed to enhance user experience.
Transfer Delays
Users face unexplained delays in fund and ISA transfers, leading to potential financial losses and dissatisfaction. The lack of transparency and efficiency in processing transfers is a critical concern.
App Update Compulsions
Forced app updates disrupt user access to their accounts, causing inconvenience and dissatisfaction. Users feel frustrated when they cannot check their stocks and funds without updating.
Unclear Promotions
Promotional offers are perceived as misleading due to unclear requirements and unfulfilled promises, leading to user disappointment and distrust. Clear communication and fulfillment of promotional terms are essential.
Withdrawal Delays
Withdrawal processes are significantly slower compared to deposits, causing user frustration and suspicion about internal checks. Streamlining withdrawal procedures is necessary to improve user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The forced video verification process really needs to be re-evaluated. It's unreasonable to expect every user to have a working camera available at all times, especially when logging in should be a quick and simple task. Please take this seriously and provide more inclusive options.
Neon.Drizzlees0
Week of July 17th, 2025
Trading 212 prevents you from responding to rapidly changing market conditions. Their default expectation is that stocks won’t move much, so they don’t allow you to set limit orders reflecting actual market movements.
Nick Sane
Week of July 17th, 2025
Would love to get notifications on the app and or a noise alert to when shares are set up or down. Even if the notification was via online screen notifications.. good app though.
trebmal1
Week of July 17th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The forced video verification process really needs to be re-evaluated. It's unreasonable to expect every user to have a working camera available at all times, especially when logging in should be a quick and simple task. Please take this seriously and provide more inclusive options.
Candice Wu
App Store
Trading 212 prevents you from responding to rapidly changing market conditions. Their default expectation is that stocks won’t move much, so they don’t allow you to set limit orders reflecting actual market movements.
Kelly Williams
Google Play
Would love to get notifications on the app and or a noise alert to when shares are set up or down. Even if the notification was via online screen notifications.. good app though.
Koray Okumus
Google Play

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