Trading 212

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Trading 212's key feedback

Customer Support Issues

A significant number of users report dissatisfaction with Trading 212's customer support, citing unhelpful responses and long wait times. Approximately 15% of users seem to be affected by this issue, leading to frustration and unresolved problems.

The customer service is non-existent—extremely rude and unhelpful.

App Performance Problems

Users frequently mention that the app is slow, freezes, or crashes, which affects their trading experience. This issue appears to impact around 10% of users, causing inconvenience and potential financial loss.

The app is extremely buggy and navigation freezes constantly requiring a restart.

Complex Interface

Some users find the app's interface confusing and unintuitive, making it difficult to navigate and perform tasks efficiently. This affects about 8% of users, particularly those who are new to trading.

The interface, layout, and features of this app are confusing and unintuitive.

Account Access Issues

A number of users experience problems accessing their accounts, including login difficulties and unexpected account locks. This issue affects approximately 5% of users, leading to frustration and potential loss of trading opportunities.

I haven't been able to login to my account for over a year in spite of password resets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

eToro

eToro receives high praise for its user-friendly interface and ease of use, making it accessible for both beginners and experienced traders. However, some users express frustration with customer service and limitations on certain trades, particularly in the U.S.

#2 RUNNER UP

Trading 212

Trading 212 is appreciated for its easy-to-use platform and commission-free trading, making it popular among beginners. However, it faces criticism for market manipulation allegations and technical issues during high-volume trading periods.

#3 Straggler

Robinhood

Robinhood is favored for its simple and intuitive design, attracting many new investors. Nonetheless, it has faced backlash for halting trades during critical market events, leading to accusations of market manipulation.

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Nuggets

Major Highlights of the Week

Account Access Issues

Users face persistent problems accessing their accounts, with some unable to log in for extended periods despite multiple attempts and device changes. This issue is exacerbated by inadequate support responses, leaving users frustrated and unable to manage their investments.

For months I have been unable to access my Trading 212 account, despite numerous attempts on various devices.

Customer Service Frustrations

The customer service experience is often described as inadequate, with users encountering unhelpful bots and repetitive interactions with different representatives without resolution. This leads to prolonged issues and dissatisfaction, particularly when urgent assistance is needed.

Starts with a bot that is no help at all and then you are told to wait for a human, only for them to change four times asking the same question.

Trading Break Confusion

Some users are unexpectedly placed on indefinite trading breaks without clear communication or resolution from the support team, causing significant inconvenience and financial planning disruptions. This lack of transparency and accountability in handling trading breaks is a major concern.

I was inexplicably placed on an indefinite trading break, and nobody will tell me why or how long it will take to resolve.

Chart Discrepancies

There are reports of discrepancies between chart data and actual trading prices, leading to unexpected losses and confusion. Users express frustration over the lack of clarity and communication regarding the existence of different price charts for buying and selling.

I was confused how I ended up losing as it never went up to that price on any chart at that point in time.

Interface and Usability Issues

The app's interface is criticized for being unintuitive and cluttered, with essential features hidden behind multiple clicks, making navigation cumbersome. Frequent updates that alter the UI without user input further exacerbate these usability challenges.

The new layout is a mess, with important information hidden behind extra clicks, making it difficult to use.

Withdrawal Difficulties

Users experience significant challenges when attempting to withdraw funds, with processes described as cumbersome and restrictive. This issue is compounded by unclear communication about withdrawal limits and requirements, leading to user dissatisfaction.

Very easy to deposit money, but very VERY hard to withdraw it, they just don't make it easy to withdraw your money!

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Access Issues

Customer Service Frustrations

Trading Break Confusion

Chart Discrepancies

Interface and Usability Issues

Withdrawal Difficulties

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and navigate, especially for beginners. However, the recent updates have made the interface cluttered and less intuitive, hiding important information behind multiple clicks.

A Google user

I encountered a frustrating limitation today - the only login method available was through video verification. That’s fine if your camera works, but mine doesn’t. This turned a normally quick login into a 10-minute process of switching to mobile.

Cryptex-Vqma

I love the app for its ease of use and zero commission trading, but the customer service is lacking. When issues arise, the support team is unresponsive and unhelpful, leaving users frustrated.

Samantha0863

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is easy to use and navigate, especially for beginners. However, the recent updates have made the interface cluttered and less intuitive, hiding important information behind multiple clicks.

Candice Wu

App Store

Kelly Williams

Google Play

I love the app for its ease of use and zero commission trading, but the customer service is lacking. When issues arise, the support team is unresponsive and unhelpful, leaving users frustrated.

Koray Okumus

Google Play

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User Experience Report

Report Date

Trading 212

Top Insights This Week

Customer Support Issues

App Performance Problems

Complex Interface

Account Access Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

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Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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