TP-Link Tether

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of TP-Link Tether's key feedback

Connection Issues

Some users experience frequent disconnections and inability to connect to their routers, affecting approximately 5% of users. This issue often arises after updates, causing frustration and hindering app functionality.

The app constantly forgets my extender and randomly disconnects from the WiFi.

Account Requirement

The app requires users to create an account for local setup, which is seen as unnecessary and intrusive by about 3% of users. This requirement raises privacy concerns and complicates the setup process.

I shouldn't need an online account just to change the settings on my router.

Parental Control Limitations

Parental controls are limited and require a subscription, which disappoints around 2% of users. Users expect more comprehensive controls without additional costs.

Surprised that TPLink's premium devices don't come with built-in advanced parental controls, requiring a separate subscription.

Dark Mode Absence

The lack of a dark mode is a common complaint, affecting approximately 4% of users who find the current interface straining on the eyes, especially in low-light conditions.

Even after years of feedback there is no dark theme, such a lousy theme of developers.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

TP-Link Tether

TP-Link Tether receives mixed feedback, with many users praising its ease of use, reliability, and effective management of TP-Link devices. However, some users report issues with certain features not working as expected, such as parental controls and device blocking, and express frustration over the need for a TP-Link account.

#2 RUNNER UP

Netgear Nighthawk

Netgear Nighthawk is criticized for frequent login issues, app crashes, and poor customer support, leading to user frustration. While some users appreciate its features when functional, many are dissatisfied with the app's reliability and the need for additional purchases like Bitdefender.

#3 Straggler

Google Home

Google Home faces significant criticism for its buggy interface, poor integration with Nest devices, and frequent connectivity issues. Users express disappointment with Google's support and the app's complexity, leading to a negative user experience.

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Nuggets

Major Highlights of the Week

QR Code Dependency

The app requires a QR code for setup, but some users report missing codes, rendering the device unusable. This dependency on QR codes for initial setup can lead to significant user frustration and device returns.

The QR code was missing, making the device useless.

Account Requirement

Users are frustrated by the mandatory account creation for local device management, which raises privacy concerns and complicates the setup process. This requirement is seen as unnecessary for users who prefer local-only management.

I shouldn't need an online account just to change the settings on my router.

Parental Control Issues

The parental control feature is now a paid subscription, which users find unreasonable for a basic function. This change has led to dissatisfaction among users who expect these controls to be included with the device.

Parental controls are a paid subscription now, which is ridiculous.

Dark Mode Absence

The lack of a dark mode is a recurring complaint, with users requesting this feature for better usability and comfort. The absence of dark mode is seen as a basic oversight in modern app design.

Please add dark mode, it's a very useful feature.

Connection Instability

Users experience frequent disconnections and app failures to recognize devices, leading to repeated setup attempts. This instability undermines the app's reliability and user trust.

The app constantly forgets my extender and disconnects randomly.

Feature Limitations

The app lacks advanced features like data usage tracking and device nicknaming, which are expected by users for comprehensive network management. These limitations hinder the app's utility for power users.

I can't track total data usage or nickname my devices, which is frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

QR Code Dependency

Account Requirement

Parental Control Issues

Dark Mode Absence

The lack of a dark mode is a recurring complaint, with users requesting this feature for better usability and comfort. The absence of dark mode is seen as a basic oversight in modern app design.

Connection Instability

Users experience frequent disconnections and app failures to recognize devices, leading to repeated setup attempts. This instability undermines the app's reliability and user trust.

Feature Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely easy to use, set ups are a breeze!

PEGXIII

Week of July 22nd, 2025

Very impressed with the performance of this router along with the TP-link Tether App. Very simple to use and check network performance. I have more than 50 devices on my network.

WyattE1911

Week of July 22nd, 2025

The Homeshield parental controls turn themselves off and/or disassociate from the device you're trying to control. I've emailed their tech support 6 or 7 times and they have offered nothing helpful.

A Google user

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely easy to use, set ups are a breeze!

Candice Wu

App Store

Very impressed with the performance of this router along with the TP-link Tether App. Very simple to use and check network performance. I have more than 50 devices on my network.

Kelly Williams

Google Play

The Homeshield parental controls turn themselves off and/or disassociate from the device you're trying to control. I've emailed their tech support 6 or 7 times and they have offered nothing helpful.

Koray Okumus

Google Play

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User Experience Report

Report Date

TP-Link Tether

Top Insights This Week

Connection Issues

Account Requirement

Parental Control Limitations

Dark Mode Absence

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts