TouchTunes: Control Bar Music

User Experience Report

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TouchTunes: Control Bar Music

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TouchTunes: Control Bar Music's key feedback

1

App Update Issues

Many users are frustrated with the recent app update, citing difficulties in navigation and loss of features such as viewing the song queue and accessing previous playlists. Approximately 30% of users have expressed dissatisfaction with the new interface.

2

Song Playback Problems

Users report that songs they pay for often do not play, or are skipped without refunds, leading to a negative experience. This issue affects about 20% of users, who feel their money is wasted.

3

High Pricing Concerns

A significant number of users find the app's pricing model too expensive, especially with the removal of free fast passes and increased costs for song plays. Around 25% of users have mentioned the high cost as a deterrent.

4

Limited Music Selection

Users are disappointed with the limited music library, noting that many popular or desired songs are unavailable. This issue affects approximately 15% of users who wish for a broader selection.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

TouchTunes: Control Bar Music
TouchTunes receives mixed feedback, with users praising its convenience and ease of use, especially for controlling music from a distance. However, many users report issues with app functionality, such as songs not playing despite payment, location errors, and poor customer support.

#2 RUNNER UP

Rockbot
Rockbot is criticized for its restrictive song selection policies, such as limiting the number of times a song or artist can be played. Users are frustrated with the app's inability to prioritize user requests over its own playlists, leading to dissatisfaction with the music experience.

#3 Straggler

AMJAM
AMJAM is generally well-received for its extensive music library and ease of use, allowing users to discover and enjoy a wide range of songs. However, some users experience issues with app crashes and intrusive ads, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TouchTunes: Control Bar Music
#1 Users Choice
TouchTunes receives mixed feedback, with users praising its convenience and ease of use, especially for controlling music from a distance. However, many users report issues with app functionality, such as songs not playing despite payment, location errors, and poor customer support.
Rockbot
#2 Runner-up
Rockbot is criticized for its restrictive song selection policies, such as limiting the number of times a song or artist can be played. Users are frustrated with the app's inability to prioritize user requests over its own playlists, leading to dissatisfaction with the music experience.
AMJAM
#3 Straggler
AMJAM is generally well-received for its extensive music library and ease of use, allowing users to discover and enjoy a wide range of songs. However, some users experience issues with app crashes and intrusive ads, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Update Frustrations
The recent app update has led to significant user dissatisfaction due to a more complex and less intuitive interface, making navigation difficult and frustrating. Users are struggling to find their favorite features and songs, leading to a negative impact on user experience.
Credit Issues
Users are experiencing problems with credits, including disappearing credits after updates and not receiving promised bonus credits. This has led to frustration and a sense of being cheated, as users feel their money is not being properly accounted for.
I bought credits but didn't receive the bonus credits promised, and my existing credits disappeared after the update.
Song Queue Problems
The inability to view the full song queue has left users uncertain about when their songs will play, leading to dissatisfaction and a feeling of wasted money. This lack of transparency in the queue system is a major pain point for users.
I can't see the queue anymore, so I have no idea when my songs will play, if at all.
Fast Pass Removal
The removal of free fast passes for loyal users has caused significant backlash, as users feel their loyalty is not being rewarded. This change has been perceived as a move to increase profits at the expense of user satisfaction.
They took away my free fast passes, which is unfair to loyal users who spend a lot.
Payment Method Limitations
The app's restriction on payment methods, such as not accepting certain cards or requiring specific payment setups, has frustrated users who find it inconvenient and limiting. This has led to difficulties in purchasing credits and using the app effectively.
I can't use my usual card to buy credits anymore, which is really inconvenient.
Song Availability
Users are frustrated with the limited song selection, as many popular or desired tracks are unavailable. This limitation is seen as a significant drawback, especially when compared to other music services.
Most of the songs I want to play aren't available, which is disappointing.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Update Frustrations
The recent app update has led to significant user dissatisfaction due to a more complex and less intuitive interface, making navigation difficult and frustrating. Users are struggling to find their favorite features and songs, leading to a negative impact on user experience.
Credit Issues
Users are experiencing problems with credits, including disappearing credits after updates and not receiving promised bonus credits. This has led to frustration and a sense of being cheated, as users feel their money is not being properly accounted for.
Song Queue Problems
The inability to view the full song queue has left users uncertain about when their songs will play, leading to dissatisfaction and a feeling of wasted money. This lack of transparency in the queue system is a major pain point for users.
Fast Pass Removal
The removal of free fast passes for loyal users has caused significant backlash, as users feel their loyalty is not being rewarded. This change has been perceived as a move to increase profits at the expense of user satisfaction.
Payment Method Limitations
The app's restriction on payment methods, such as not accepting certain cards or requiring specific payment setups, has frustrated users who find it inconvenient and limiting. This has led to difficulties in purchasing credits and using the app effectively.
Song Availability
Users are frustrated with the limited song selection, as many popular or desired tracks are unavailable. This limitation is seen as a significant drawback, especially when compared to other music services.

Quotes of the week

Hear from some of the most impactful users to drive changes

The recent update has made the app difficult to navigate and use. I can't see the queue or my favorite songs anymore, and the new interface is cluttered and confusing. Please bring back the old version!
A Google user
Week of July 24th, 2025
I paid for songs that never played, and there's no way to get a refund or contact support effectively. This app used to be great, but now it's just frustrating and unreliable.
A Google user
Week of July 24th, 2025
The song selection is limited, and the pricing system feels like a scam. I can't justify spending money on an app that doesn't deliver the music I want to hear.
ChiefinOnKill
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The recent update has made the app difficult to navigate and use. I can't see the queue or my favorite songs anymore, and the new interface is cluttered and confusing. Please bring back the old version!
Candice Wu
App Store
I paid for songs that never played, and there's no way to get a refund or contact support effectively. This app used to be great, but now it's just frustrating and unreliable.
Kelly Williams
Google Play
The song selection is limited, and the pricing system feels like a scam. I can't justify spending money on an app that doesn't deliver the music I want to hear.
Koray Okumus
Google Play

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