Total Wine & More

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Total Wine & More

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Total Wine & More's key feedback

1

App Slowness

A significant number of users report that the app is extremely slow and laggy, making it frustrating to use. This issue affects approximately 20% of users, who find the app's performance hinders their shopping experience.

The app is so slow and unresponsive, it takes forever to place an order.

2

Store Preference Issues

Users have difficulty changing their preferred store within the app, which leads to incorrect store selections during shopping. This problem affects around 5% of users, causing frustration when trying to shop at their desired location.

I have changed my store every time I am on this app and it never changes in your system.

3

Payment and Checkout Problems

Some users experience issues with payment processing and checkout, including verification errors and inability to complete orders. This affects about 10% of users, leading to abandoned carts and dissatisfaction.

Unable to complete my order in the app. Says payment required verification but payment is updated and won't let me verify it.

4

Delivery and Order Issues

A portion of users face problems with delivery options and order cancellations without clear reasons. This affects approximately 7% of users, who find these issues disrupt their shopping experience.

My order got cancelled for no reason and they didn't do anything about it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Total Wine & More
Total Wine & More receives high praise for its user-friendly app, extensive selection, and convenient features like curbside pickup and delivery. However, some users report issues with app performance, such as crashes and slow loading times, and express frustration with forced updates.

#2 RUNNER UP

Vivino
Vivino is appreciated for its wine selection and educational features, helping users explore and review wines. Despite this, many users criticize the app for poor customer service, technical issues, and intrusive ads, which detract from the overall experience.

#3 Straggler

Drizly
Drizly is often praised for its convenience and quick delivery service, making it a popular choice for alcohol delivery. However, some users express dissatisfaction with customer service and occasional delivery issues, impacting their overall satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Total Wine & More
#1 Users Choice
Total Wine & More receives high praise for its user-friendly app, extensive selection, and convenient features like curbside pickup and delivery. However, some users report issues with app performance, such as crashes and slow loading times, and express frustration with forced updates.
Vivino
#2 Runner-up
Vivino is appreciated for its wine selection and educational features, helping users explore and review wines. Despite this, many users criticize the app for poor customer service, technical issues, and intrusive ads, which detract from the overall experience.
Drizly
#3 Straggler
Drizly is often praised for its convenience and quick delivery service, making it a popular choice for alcohol delivery. However, some users express dissatisfaction with customer service and occasional delivery issues, impacting their overall satisfaction.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Store Preference Issues
Users experience frustration when attempting to change their preferred store location, as the app fails to update the store preference correctly, leading to incorrect shopping experiences. This issue disrupts the user journey and can result in abandoned carts or incorrect orders.
I have changed my store every time I am on this app and it never changes in your system this is so frustrating.
App Performance Lag
The app is frequently described as slow and laggy, causing delays in navigation and order processing. This performance issue negatively impacts user satisfaction and can deter users from completing their transactions.
The app is very slow and laggy, making it frustrating to use.
Payment Verification Failures
Users encounter difficulties with payment verification, where the app fails to process updated payment information, leading to incomplete transactions. This technical glitch can result in lost sales and decreased user trust.
Unable to complete my order in the app. Says payment required verification but payment is updated and won't let me verify it.
Forced Updates Frustration
Mandatory app updates are causing user dissatisfaction, as they interrupt the shopping experience and are perceived as unnecessary. This requirement can lead to user attrition and negative app reviews.
Forced update? Why? Instead of just checking one thing on my current limited bandwidth, you force an update.
Barcode Scanner Malfunction
The barcode scanner feature is not functioning on certain devices, hindering users from accessing product information efficiently. This issue affects the app's utility and can lead to user frustration.
Camera won't work on Pixel 9 XL Pro, camera is on in app permissions 2 months later still doesn't work.
Coupon and Deal Application Issues
Users report challenges in applying coupons and deals during checkout, with some offers not being recognized by the app. This problem can lead to a perception of false advertising and reduce customer loyalty.
Instructions on how to use rebates are incorrect and lead to dead ends.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Store Preference Issues
Users experience frustration when attempting to change their preferred store location, as the app fails to update the store preference correctly, leading to incorrect shopping experiences. This issue disrupts the user journey and can result in abandoned carts or incorrect orders.
App Performance Lag
The app is frequently described as slow and laggy, causing delays in navigation and order processing. This performance issue negatively impacts user satisfaction and can deter users from completing their transactions.
Payment Verification Failures
Users encounter difficulties with payment verification, where the app fails to process updated payment information, leading to incomplete transactions. This technical glitch can result in lost sales and decreased user trust.
Forced Updates Frustration
Mandatory app updates are causing user dissatisfaction, as they interrupt the shopping experience and are perceived as unnecessary. This requirement can lead to user attrition and negative app reviews.
Barcode Scanner Malfunction
The barcode scanner feature is not functioning on certain devices, hindering users from accessing product information efficiently. This issue affects the app's utility and can lead to user frustration.
Coupon and Deal Application Issues
Users report challenges in applying coupons and deals during checkout, with some offers not being recognized by the app. This problem can lead to a perception of false advertising and reduce customer loyalty.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very sluggish and painful to use but it gets the job done. It requires a lot of patience since you need to wait several seconds after each and every click of a button. The software 'engineers' who developed this should be embarrassed.
A Google user
Week of July 24th, 2025
I had input feedback on the app about a feature and issue I was dealing with. Within 5 days I got a call (from a live human), who went over the feedback and has put in tickets to implement changes. It feels great to know they actually review the feedback and follow through with it.
A Google user
Week of July 24th, 2025
The app is not user friendly. Use it with minimal expectations.
A Google user
Week of July 24th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very sluggish and painful to use but it gets the job done. It requires a lot of patience since you need to wait several seconds after each and every click of a button. The software 'engineers' who developed this should be embarrassed.
Candice Wu
App Store
I had input feedback on the app about a feature and issue I was dealing with. Within 5 days I got a call (from a live human), who went over the feedback and has put in tickets to implement changes. It feels great to know they actually review the feedback and follow through with it.
Kelly Williams
Google Play
The app is not user friendly. Use it with minimal expectations.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy