Total Wine & More

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Total Wine & More

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Total Wine & More's key feedback

1

App Performance Issues

Many users report that the app is slow, glitchy, and often unresponsive, affecting their shopping experience. Approximately 15% of users seem to be affected by these performance issues, which can lead to frustration and hinder the ordering process.

The app is extremely slow and laggy, making it frustrating to use.

2

Security Concerns

A significant concern among users is the lack of modern security features like biometric login and two-factor authentication, making them feel vulnerable to cyber threats. This issue affects about 5% of users who are particularly security-conscious.

Total Wine does not use modern security tools, making it easy for cyber criminals to steal from customers.

3

Inconsistent Order Management

Users experience issues with order management, such as difficulty in modifying orders before delivery and problems with order tracking. This affects around 10% of users who rely on the app for seamless order management.

The app should allow changes up until a certain point before delivery, like Walmart does.

4

Promotional and Discount Issues

Some users find it difficult to apply promotional codes and discounts, with the app not reflecting advertised deals. This issue affects approximately 8% of users who are keen on utilizing discounts and promotions.

I can't apply the advertised deals at checkout, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Vivino
Vivino receives high praise for its comprehensive wine database, user-friendly interface, and the ability to scan labels for detailed information. Users appreciate the app's ability to help them discover new wines and track their preferences, although some express frustration with occasional technical issues and data privacy concerns.

#2 RUNNER UP

Total Wine & More
Total Wine & More is generally well-received for its ease of use, extensive selection, and convenient features like curbside pickup and delivery. However, some users report technical issues such as app crashes and slow performance, which can detract from the overall experience.

#3 Straggler

Total Wine & More
GoPuff is highly regarded for its fast delivery and convenience, especially for last-minute needs. Users appreciate the wide selection and reliable service, though some mention issues with customer service and occasional high fees.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Vivino
#1 Users Choice
Vivino receives high praise for its comprehensive wine database, user-friendly interface, and the ability to scan labels for detailed information. Users appreciate the app's ability to help them discover new wines and track their preferences, although some express frustration with occasional technical issues and data privacy concerns.
Total Wine & More
#2 Runner-up
Total Wine & More is generally well-received for its ease of use, extensive selection, and convenient features like curbside pickup and delivery. However, some users report technical issues such as app crashes and slow performance, which can detract from the overall experience.
Total Wine & More
#3 Straggler
GoPuff is highly regarded for its fast delivery and convenience, especially for last-minute needs. Users appreciate the wide selection and reliable service, though some mention issues with customer service and occasional high fees.

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Nuggets

Major Highlights of the Week

Security Concerns
The app lacks modern security features like biometric login and two-factor authentication, making it vulnerable to cyber threats. Users are concerned about the ease with which cybercriminals could exploit these weaknesses.
Total Wine does not use modern security tools beyond simple passwords to protect online customer accounts.
App Performance
The app is frequently described as slow, laggy, and unresponsive, which frustrates users trying to complete transactions. This poor performance affects the overall user experience and could lead to lost sales.
The app is so slow and unresponsive, it took over 30 minutes to get through an order of only 12 items.
Delivery Issues
Users report problems with delivery services, including high fees and orders being returned without delivery attempts. These issues undermine the convenience of the delivery option.
An order I placed for delivery was returned for no reason when it was out for delivery, never even attempted to deliver.
Update Frustrations
Mandatory app updates are causing frustration among users, especially when they are forced to update on limited bandwidth. This requirement disrupts the user experience and can deter app usage.
Forced update? Why? Instead of just checking one thing, you force an update. Maybe later.
Search Functionality
The search function is often inaccurate and returns irrelevant results, making it difficult for users to find specific products. This inefficiency can lead to user dissatisfaction and abandoned searches.
Payment Processing
Users experience frequent issues with payment processing, including errors when adding or updating payment information. These problems hinder the checkout process and can prevent successful transactions.
Cannot update or add payment information without error message 'Oops something went wrong.'
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Security Concerns
The app lacks modern security features like biometric login and two-factor authentication, making it vulnerable to cyber threats. Users are concerned about the ease with which cybercriminals could exploit these weaknesses.
App Performance
The app is frequently described as slow, laggy, and unresponsive, which frustrates users trying to complete transactions. This poor performance affects the overall user experience and could lead to lost sales.
Delivery Issues
Users report problems with delivery services, including high fees and orders being returned without delivery attempts. These issues undermine the convenience of the delivery option.
Update Frustrations
Mandatory app updates are causing frustration among users, especially when they are forced to update on limited bandwidth. This requirement disrupts the user experience and can deter app usage.
Search Functionality
The search function is often inaccurate and returns irrelevant results, making it difficult for users to find specific products. This inefficiency can lead to user dissatisfaction and abandoned searches.
Payment Processing
Users experience frequent issues with payment processing, including errors when adding or updating payment information. These problems hinder the checkout process and can prevent successful transactions.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is really irritating. It should allow changes up until a certain point before a delivery or pickup like Walmart does.
Matt San.
Trying to buy my sangria I love, for the past month, and they keep putting out the expired wine…even after I’ve told a person at register and now a manager.
Nijtebda
Total wine does not use modern security tools beyond simple passwords to protect online customer accounts. Biometric login, two factor authentication, and passkeys are NOT used and NOT available for any customers.
FloridaGator1Card

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is really irritating. It should allow changes up until a certain point before a delivery or pickup like Walmart does.
Candice Wu
App Store
Trying to buy my sangria I love, for the past month, and they keep putting out the expired wine…even after I’ve told a person at register and now a manager.
Kelly Williams
Google Play
Total wine does not use modern security tools beyond simple passwords to protect online customer accounts. Biometric login, two factor authentication, and passkeys are NOT used and NOT available for any customers.
Koray Okumus
Google Play

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