Topgolf

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Topgolf's key feedback

App Crashes

A significant number of users report that the app crashes frequently, especially when trying to book a bay or after updates. This issue affects approximately 10% of users, causing frustration and inconvenience.

After updating the app, it crashes constantly and I can't access my account.

Inaccurate Wait Times

Users often experience discrepancies between the app's reported wait times and the actual wait times at the venue, leading to dissatisfaction. This issue impacts around 8% of users.

The app said there was no wait, but when I arrived, I was told there was a 2.5-hour wait.

Notification Overload

Some users are frustrated with receiving excessive promotional notifications without prior consent, which they find intrusive. This affects about 5% of users.

I receive too many spam notifications from the app without opting in.

Gift Card Issues

Users have difficulty adding and using gift cards within the app, which complicates their experience. This problem affects approximately 4% of users.

I can't add multiple gift cards to my account, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Topgolf

Topgolf receives overwhelmingly positive feedback for its app and venue experience, with users praising its ease of use, convenience in booking, and the fun atmosphere. However, some users report issues with app functionality, such as crashes and problems with game stats.

#2 RUNNER UP

Golfshot

Golfshot is highly praised for its comprehensive features and reliable service, with users appreciating its accuracy and customer support. However, some users express frustration with the app's battery drain, ads, and occasional glitches.

#3 Straggler

18Birdies

18Birdies is well-regarded for its user-friendly interface and helpful features like GPS and score tracking. Users enjoy the social aspects and game improvement tools, though some find the app's navigation cumbersome and the premium features intrusive.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Notification Overload

The app defaults to sending promotional notifications without user consent, leading to user frustration and missed transactional alerts. This practice is perceived as prioritizing marketing over user experience.

Receiving promotional notifications without opting in is intrusive and makes me miss important alerts.

App Crashes

Users experience frequent app crashes, particularly when trying to book a bay, which disrupts the reservation process and causes inconvenience. This issue is prevalent on Android devices, suggesting a need for better app stability.

The app crashes every time I try to book a bay, making it frustrating to use.

Inaccurate Wait Times

The app often displays incorrect wait times, leading to user dissatisfaction upon arrival at the venue. This discrepancy undermines trust in the app's reliability for planning visits.

The app said there was no wait, but I arrived to find a 2.5-hour wait.

Gift Card Limitations

The app lacks functionality for adding multiple gift cards or using them for reservations, which limits user flexibility and satisfaction. This oversight is seen as a barrier to seamless financial transactions within the app.

I can't add multiple gift cards to my account, which is frustrating.

Reservation Issues

Users face challenges with modifying reservations, often leading to cancellations and lengthy refund processes. This inflexibility in handling changes negatively impacts the user experience.

I couldn't change my reservation time, and it took ages to get a refund.

Users encounter persistent login issues, including verification code failures and account recognition problems, which hinder access to app features. These technical barriers are a significant source of user frustration.

I can't log in because the app doesn't recognize my account, even after multiple attempts.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Notification Overload

App Crashes

Inaccurate Wait Times

The app often displays incorrect wait times, leading to user dissatisfaction upon arrival at the venue. This discrepancy undermines trust in the app's reliability for planning visits.

Gift Card Limitations

Reservation Issues

Users face challenges with modifying reservations, often leading to cancellations and lengthy refund processes. This inflexibility in handling changes negatively impacts the user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's waitlist feature is unreliable. It showed no wait time, but upon arrival, there was a 2.5-hour wait. Staff mentioned they can't control the app's wait times.

JessBenson1

Week of June 6th, 2025

The app's promotional notifications are intrusive and should require user consent. This practice forces users to disable notifications, missing important updates.

jaredbcoding

Week of June 6th, 2025

The app doesn't allow adding multiple gift cards to an account, making it difficult to use credits efficiently. This oversight feels intentionally cumbersome.

whyapplesobad

Week of June 6th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app's waitlist feature is unreliable. It showed no wait time, but upon arrival, there was a 2.5-hour wait. Staff mentioned they can't control the app's wait times.

Candice Wu

App Store

The app's promotional notifications are intrusive and should require user consent. This practice forces users to disable notifications, missing important updates.

Kelly Williams

Google Play

The app doesn't allow adding multiple gift cards to an account, making it difficult to use credits efficiently. This oversight feels intentionally cumbersome.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Topgolf

Top Insights This Week

App Crashes

Inaccurate Wait Times

Notification Overload

Gift Card Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts