VPN - Fast VPN Super ™

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of VPN - Fast VPN Super ™'s key feedback

Connection Issues

Some users experience difficulty connecting to servers, with the app failing to connect or disconnecting frequently. Approximately 5% of users report this issue, impacting their ability to use the VPN reliably.

The app worked well before, but lately, it’s not connecting at all.

Limited Free Servers

Free users face limitations in server availability, with only a few countries accessible, which restricts their ability to choose preferred locations. This affects about 3% of users who rely on the free plan.

The only free server is Denmark, and it's hardly working.

Slow Speeds

A subset of users report slow internet speeds when connected to the VPN, which hampers streaming and browsing experiences. This issue affects around 4% of users, particularly those on free plans.

It took so long to connect, and speed not good at all.

Excessive Ads

Users on the free plan encounter frequent ads, which disrupt the user experience and can be frustrating. Approximately 2% of users mention this as a significant drawback.

Good app but too many ads.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

PIA VPN

PIA VPN receives high praise for its reliability, ease of use, and consistent performance. Users appreciate its fast speeds and value for money, with many long-term customers expressing satisfaction with the service.

#2 RUNNER UP

VPN - Fast VPN Super ™

Fast VPN Super is appreciated for being free and easy to use, with many users praising its speed and effectiveness in bypassing restrictions. However, some users report issues with ads and occasional connection problems, reflecting a mix of positive and negative feedback.

#3 Straggler

ExpressVPN

ExpressVPN is commended for its fast and secure connections, with users highlighting its effectiveness in maintaining privacy and accessing content globally. Despite its higher cost, many users find it worth the investment, though some report issues with connectivity and customer service.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Connection Instability

Users experience frequent disconnections, impacting the reliability of the VPN service. This issue undermines the app's promise of stable connectivity, especially during critical usage scenarios.

The VPN disconnects every 20 minutes, making it unreliable for continuous use.

Limited Free Servers

The availability of free servers is restricted, with some users reporting access to only one or two locations. This limitation contradicts the app's claim of extensive global coverage for free users.

The only free server available is Denmark, and it barely works.

Slow Connection Speeds

Users report slow internet speeds when connected to the VPN, which affects streaming and browsing experiences. This performance issue conflicts with the app's advertised ultra-fast speeds.

The VPN is slow and takes a long time to connect, affecting usability.

Excessive Advertisements

The presence of numerous ads disrupts the user experience, particularly for those on the free plan. This ad frequency detracts from the app's usability and user satisfaction.

There are too many ads, which makes the app difficult to use smoothly.

App Crashes

Some users experience app crashes or failures to connect, leading to frustration and decreased trust in the app's reliability. This technical issue needs addressing to improve user retention.

The app crashes frequently and fails to connect, making it unusable.

Geolocation Limitations

Users express dissatisfaction with the inability to select specific states or cities within countries, limiting their control over geolocation preferences. This restriction reduces the app's appeal for users seeking precise location options.

The update removed the ability to choose specific states, which was a useful feature.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connection Instability

Users experience frequent disconnections, impacting the reliability of the VPN service. This issue undermines the app's promise of stable connectivity, especially during critical usage scenarios.

Limited Free Servers

The availability of free servers is restricted, with some users reporting access to only one or two locations. This limitation contradicts the app's claim of extensive global coverage for free users.

Slow Connection Speeds

Users report slow internet speeds when connected to the VPN, which affects streaming and browsing experiences. This performance issue conflicts with the app's advertised ultra-fast speeds.

Excessive Advertisements

The presence of numerous ads disrupts the user experience, particularly for those on the free plan. This ad frequency detracts from the app's usability and user satisfaction.

App Crashes

Some users experience app crashes or failures to connect, leading to frustration and decreased trust in the app's reliability. This technical issue needs addressing to improve user retention.

Geolocation Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

This VPN for iPhone is incredibly reliable. I've been using it for an extended period, and the stable, fast connectivity consistently impresses me. The speed is exceptional, allowing for seamless streaming on platforms like YouTube and Netflix without any buffering. Overall, it has exceeded my expectations!

Bokharacarpets

Week of May 27th, 2025

Snapchat never works at my school because the WiFi is awful and I have no cell service, but with the VPN it works.

spartacu2777777777

Week of May 27th, 2025

The app works extremely well and lets you choose from most countries. No complaints.

Victor the Merciful

Week of May 27th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Snapchat never works at my school because the WiFi is awful and I have no cell service, but with the VPN it works.

Kelly Williams

Google Play

The app works extremely well and lets you choose from most countries. No complaints.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

VPN - Fast VPN Super ™

Top Insights This Week

Connection Issues

Limited Free Servers

Slow Speeds

Excessive Ads

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts