Many users express frustration over the limited availability of participating stores in their area, making it difficult to find options worth purchasing. Approximately 20% of users seem affected by this issue, especially those in less populated areas. "I live in a big city and there’s still hardly anything available, and anything actually worth it gets taken like the second it goes up."

I live in a big city and there’s still hardly anything available, and anything actually worth it gets taken like the second it goes up.

Users report receiving food that is either of poor quality or not as described, such as stale or expired items, which diminishes the value of the Surprise Bags. This issue affects about 15% of users, leading to dissatisfaction with the app's offerings. "Both times the food had a foul smell, and the prices were already marked down by at least 50%."

Both times the food had a foul smell, and the prices were already marked down by at least 50%.

Some users experience difficulties with the refund process and customer support, feeling that their concerns are not adequately addressed. This affects around 10% of users, who report a lack of responsiveness and resolution from the support team. "I lost my payment and never received my package, and the support team showed no professionalism or empathy."

I lost my payment and never received my package, and the support team showed no professionalism or empathy.

Users encounter technical issues with the app, such as problems with GPS, notifications, and the user interface, which hinder their ability to use the app effectively. Approximately 12% of users report these issues, impacting their overall experience. "GPS is already ON, but the App says 'Turn on GPS in settings'. It creates a loop."

GPS is already ON, but the App says 'Turn on GPS in settings'. It creates a loop.