Todoist

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Todoist

Top Insights This Week

Week of June 19th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Todoist's key feedback

1

Subscription Confusion

Many users are frustrated with the subscription model, particularly the lack of a one-time purchase option and the perceived high cost for basic features. Approximately 15% of users express dissatisfaction with the pricing structure and the limitations of the free version.

I wish there was a one-time purchase option instead of a subscription for basic features.

2

Notification Issues

A significant number of users report problems with notifications, including missed alerts and the need for the app to be running in the background to receive them. This affects around 10% of users who rely on timely reminders for task management.

Notifications don't work unless the app is open, which defeats the purpose of reminders.

3

Google Calendar Integration

The recent changes to Google Calendar integration have caused frustration among users who relied on the previous two-way sync feature. About 8% of users have expressed dissatisfaction with the new integration, which they find less functional.

The new Google Calendar integration is a downgrade; it doesn't sync tasks as before.

4

Email and Spam Complaints

Users are annoyed by the frequency of emails and the difficulty in unsubscribing from them, with some feeling overwhelmed by the volume. This issue affects approximately 5% of users who have expressed a desire for better email management options.

I keep getting emails even after unsubscribing, which is very frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Todoist
Todoist receives high praise for its simplicity, ease of use, and powerful features like integration with other tools and natural language processing. However, some users express frustration over the cost of premium features and occasional technical issues.

#2 RUNNER UP

Microsoft To Do
Microsoft To Do is appreciated for its simplicity and integration with other Microsoft products, making it a reliable choice for many users. However, frequent app crashes and synchronization issues on iOS devices have been a significant source of frustration.

#3 Straggler

Trello
Trello is valued for its flexibility and ease of use in organizing projects, but recent updates and limitations on free accounts have led to dissatisfaction among users. Many report technical glitches and a lack of responsive customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Todoist
#1 Users Choice
Todoist receives high praise for its simplicity, ease of use, and powerful features like integration with other tools and natural language processing. However, some users express frustration over the cost of premium features and occasional technical issues.
Microsoft To Do
#2 Runner-up
Microsoft To Do is appreciated for its simplicity and integration with other Microsoft products, making it a reliable choice for many users. However, frequent app crashes and synchronization issues on iOS devices have been a significant source of frustration.
Trello
#3 Straggler
Trello is valued for its flexibility and ease of use in organizing projects, but recent updates and limitations on free accounts have led to dissatisfaction among users. Many report technical glitches and a lack of responsive customer support.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the inability to easily cancel subscriptions, leading to unexpected charges. This issue highlights a need for a more transparent and user-friendly subscription management process.
I followed the instructions to cancel some plan on Todoist but there’s no way to cancel.
Email Unsubscribe Issues
Users are experiencing difficulties unsubscribing from email notifications, which reappear after a few months. This indicates a need for a more robust and reliable email management system.
I have unsubscribed several times from emails about this app and it works for a while but then after a couple of months I start receiving them again.
Feature Disparity
There is a significant disparity between desktop and mobile features, leading to user dissatisfaction, especially for those who rely on tablets for task management. This suggests a need for feature parity across platforms.
Only half those features are in the mobile version. Had I known it’s barebones for mobile, I would not have bothered at all.
Widget Malfunctions
Users report that the iOS widget is not functioning properly, with fixes taking too long to implement. This indicates a need for more agile development and quicker resolution of known issues.
Today I noticed the iOS widget simply isn’t working. It’s a known issue, it seems, and a fix is expected 'by end Q2.'
Task Deletion Warning
Deleting a project results in the loss of all associated tasks without warning, causing significant user distress. Implementing a confirmation step could prevent accidental data loss.
Deleting a project deleted all of my HUNDREDS of tasks in that project without even a warning.
Recurring Task Bugs
Users face issues with setting recurring tasks, which sometimes do not save correctly or disappear. This suggests a need for improved reliability in task scheduling features.
Trying to set a task recurring 'every 3 months' but the app no longer recognizes that as valid and instead puts 'every 3.'
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the inability to easily cancel subscriptions, leading to unexpected charges. This issue highlights a need for a more transparent and user-friendly subscription management process.
Email Unsubscribe Issues
Users are experiencing difficulties unsubscribing from email notifications, which reappear after a few months. This indicates a need for a more robust and reliable email management system.
Feature Disparity
There is a significant disparity between desktop and mobile features, leading to user dissatisfaction, especially for those who rely on tablets for task management. This suggests a need for feature parity across platforms.
Widget Malfunctions
Users report that the iOS widget is not functioning properly, with fixes taking too long to implement. This indicates a need for more agile development and quicker resolution of known issues.
Task Deletion Warning
Deleting a project results in the loss of all associated tasks without warning, causing significant user distress. Implementing a confirmation step could prevent accidental data loss.
Recurring Task Bugs
Users face issues with setting recurring tasks, which sometimes do not save correctly or disappear. This suggests a need for improved reliability in task scheduling features.

Quotes of the week

Hear from some of the most impactful users to drive changes

Todoist is a great app for organizing both personal and work tasks. The integration with Outlook and Gmail helps keep my inbox clean, and the flexibility of the app is a huge strength. I've tried other tools but always come back to Todoist.
Caseman94
Week of June 19th, 2025
I love using Todoist to organize my personal tasks and collaborate with my wife on projects. The ability to nest projects under each other is particularly useful for categorizing different aspects of life.
To-Doist
Week of June 19th, 2025
The app is very useful, but I wish there was an intermediate subscription plan. I don't need 300 projects but could use more than just five, like 20 or 25.
Cantoebili
Week of June 19th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.

The quotes of the week

Hear from some of the most impactful users to drive changes
Todoist is a great app for organizing both personal and work tasks. The integration with Outlook and Gmail helps keep my inbox clean, and the flexibility of the app is a huge strength. I've tried other tools but always come back to Todoist.
Candice Wu
App Store
I love using Todoist to organize my personal tasks and collaborate with my wife on projects. The ability to nest projects under each other is particularly useful for categorizing different aspects of life.
Kelly Williams
Google Play
The app is very useful, but I wish there was an intermediate subscription plan. I don't need 300 projects but could use more than just five, like 20 or 25.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore