Toby Carvery

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Toby Carvery's key feedback

App Functionality Issues

A significant number of users, approximately 15%, report issues with the app's functionality, such as being unable to book tables or experiencing login problems. These technical glitches hinder the user experience and make it difficult for customers to utilize the app's features effectively.

I can never book a table through the app; I have to go online.

Data Retention Problems

Around 10% of users are frustrated with the app's inability to save their contact details, requiring them to re-enter information for every booking. This repetitive process is inconvenient and detracts from the app's usability.

I have to fill out my contact details every time I make a booking via the app.

Food Quality Concerns

Approximately 12% of users express dissatisfaction with the quality of food, particularly with meats being dry or fatty and vegetables not being prepared as expected. These issues impact the overall dining experience and customer satisfaction.

The roast potatoes were just boiled spuds, and the Yorkshire pudding was underdone.

Customer Service Complaints

About 8% of users have reported negative experiences with customer service, including unresponsive staff and poor handling of complaints. This affects the perception of the brand and can deter repeat visits.

We noticed ants crawling about our shoes, and the waitress just shrugged and said oh dear.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Miller & Carter

Miller & Carter receives high praise for its excellent food quality, particularly the steaks, and attentive service. Customers frequently mention the friendly and helpful staff, contributing to a pleasant dining experience. However, some users report issues with the app and occasional service delays.

#2 RUNNER UP

Toby Carvery

Toby Carvery garners mixed feedback, with many customers appreciating the good value and quality of the carvery meals, as well as the friendly staff. However, there are frequent complaints about app functionality, booking issues, and inconsistent food quality, particularly with meats.

#3 Straggler

Beefeater Grill

Beefeater Grill is generally well-received for its good food and service, with customers enjoying the variety and quality of meals. Some users note occasional service hiccups and app-related issues, but overall, the dining experience is positive.

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Nuggets

Major Highlights of the Week

Account Login Issues

Users experience difficulties logging into their Toby Carvery accounts, encountering persistent errors that prevent access. This issue disrupts the user journey and diminishes app usability.

I can't sign into my Toby Carvery account.

Data Retention Failure

The app fails to retain user contact details and preferences, requiring re-entry for each booking. This inefficiency frustrates users and undermines the app's convenience.

I have to fill out my contact details every time I make a booking.

Menu Access Complexity

Accessing the menu requires multiple steps, complicating the user experience and potentially deterring table bookings. Streamlining this process could enhance user satisfaction.

Inconsistent Offers

Promotional offers are inconsistently available across devices, leading to user dissatisfaction and perceived inequity. This inconsistency undermines the app's value proposition.

Offers on my partner's phone don't appear on mine, making the app useless.

Ant Infestation

A reported ant infestation at a Toby Carvery location severely impacted the dining experience, highlighting a critical need for improved hygiene standards. This issue poses a significant risk to brand reputation.

We noticed ants crawling around our table, and the staff's response was dismissive.

Poor Food Quality

Complaints about the quality of meats and other food items suggest a decline in culinary standards, affecting customer satisfaction. Addressing these concerns is crucial for maintaining brand integrity.

The roast beef was the toughest I've had in years, and the staff admitted the quality hasn't been great recently.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Login Issues

Users experience difficulties logging into their Toby Carvery accounts, encountering persistent errors that prevent access. This issue disrupts the user journey and diminishes app usability.

Data Retention Failure

The app fails to retain user contact details and preferences, requiring re-entry for each booking. This inefficiency frustrates users and undermines the app's convenience.

Menu Access Complexity

Accessing the menu requires multiple steps, complicating the user experience and potentially deterring table bookings. Streamlining this process could enhance user satisfaction.

Inconsistent Offers

Promotional offers are inconsistently available across devices, leading to user dissatisfaction and perceived inequity. This inconsistency undermines the app's value proposition.

Ant Infestation

Poor Food Quality

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has persistent issues with saving contact details and preferences, requiring re-entry for every booking. Additionally, the 'refer a friend' link has never worked, and promo offers are rarely received via email. Developers do not respond to reviews, making it frustrating for users seeking support.

Kosphotog

Week of July 16th, 2025

I can never book a table through the app and always have to go online instead. This defeats the purpose of having the app for convenience.

Kt-Lou77

Week of July 16th, 2025

The app is not working, and there's no option to contact the company about app issues on their website, leaving users without support.

Lil-Mitz

Week of July 16th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I can never book a table through the app and always have to go online instead. This defeats the purpose of having the app for convenience.

Kelly Williams

Google Play

The app is not working, and there's no option to contact the company about app issues on their website, leaving users without support.

Koray Okumus

Google Play

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User Experience Report

Report Date

Toby Carvery

Top Insights This Week

App Functionality Issues

Data Retention Problems

Food Quality Concerns

Customer Service Complaints

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts