Toast Now

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Toast Now

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Toast Now's key feedback

1

Order Processing Issues

Many users experience problems with orders not being processed correctly, leading to charges without order fulfillment. Approximately 15% of users report issues with orders not being submitted to the restaurant or being charged for unavailable items.

Several times, Toast has charged me, but not submitted the order to the merchant.

2

Customer Support Challenges

Users frequently encounter difficulties in reaching customer support, especially when issues arise with orders or refunds. Around 10% of users express frustration with the lack of immediate support and being redirected between the app and restaurants.

My order was stolen, and customer support made me talk to a machine that went nowhere.

3

App Compatibility Problems

The app faces compatibility issues with certain devices, leading to functionality problems or the app not working at all. Approximately 8% of users report that the app is unusable on their devices, particularly after updates.

This app is somehow now useless on my new state-of-the-art iPhone 16.

4

Cancellation and Refund Difficulties

Users find it challenging to cancel orders or obtain refunds through the app, often being told to contact the restaurant directly. About 12% of users mention the inability to cancel orders within the app, leading to frustration and financial loss.

They don't allow you to cancel orders in the app and say to contact the restaurant.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Streetcar Grille & Tavern
Streetcar Grille & Tavern receives high praise for its reliable service and delicious food, with users appreciating the ease of ordering and the quality of their dining experience. Customers frequently mention the app's user-friendly interface and the convenience it offers.

#2 RUNNER UP

Toast Now
Toast Now receives mixed feedback, with users appreciating the app's convenience and rewards system, but expressing frustration over technical issues and poor customer support. Many users report problems with order processing and app functionality, leading to dissatisfaction.

#3 Straggler

Toast Takeout
Toast Takeout, now Local by Toast, is criticized for its unreliable service and technical glitches. Users frequently encounter issues with order processing, app crashes, and lack of customer support, leading to a frustrating experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Streetcar Grille & Tavern
#1 Users Choice
Streetcar Grille & Tavern receives high praise for its reliable service and delicious food, with users appreciating the ease of ordering and the quality of their dining experience. Customers frequently mention the app's user-friendly interface and the convenience it offers.
Toast Now
#2 Runner-up
Toast Now receives mixed feedback, with users appreciating the app's convenience and rewards system, but expressing frustration over technical issues and poor customer support. Many users report problems with order processing and app functionality, leading to dissatisfaction.
Toast Takeout
#3 Straggler
Toast Takeout, now Local by Toast, is criticized for its unreliable service and technical glitches. Users frequently encounter issues with order processing, app crashes, and lack of customer support, leading to a frustrating experience.

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Nuggets

Major Highlights of the Week

Rewards Malfunction
The app fails to consistently apply rewards for users who have linked their cards, leading to dissatisfaction and a perception of unreliability in the rewards system.
The app stopped giving me rewards after the first few uses, which is very disappointing.
Device Compatibility Issues
The app is not functioning properly on newer devices, such as the iPhone 16, rendering it unusable for some users and highlighting a need for better device compatibility testing.
This app is now useless on my new iPhone 16, please fix it.
Order Submission Errors
Users experience premature order submissions and errors when attempting to reorder or modify previous orders, causing frustration and multiple unnecessary transactions.
The app submitted my order before I was finished, forcing me to place multiple orders.
Cancellation and Refund Challenges
The app lacks a straightforward process for canceling orders or obtaining refunds, often redirecting users to contact restaurants directly, which leads to confusion and unresolved issues.
I couldn't cancel my order through the app and was told to contact the restaurant, which was unhelpful.
Customer Support Deficiencies
There is inadequate customer support for resolving issues, with users often directed to unhelpful automated systems or left without timely assistance, impacting user trust and satisfaction.
Poor customer support makes you talk to a machine that goes nowhere, and I was told I'd be contacted in 1-3 days.
Account and Login Problems
Users face difficulties with account management, such as password reset failures and account access issues, which can lead to unauthorized transactions and security concerns.
I'm unable to log in and reset emails are never sent, and someone made an order from my account without my knowledge.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Rewards Malfunction
The app fails to consistently apply rewards for users who have linked their cards, leading to dissatisfaction and a perception of unreliability in the rewards system.
Device Compatibility Issues
The app is not functioning properly on newer devices, such as the iPhone 16, rendering it unusable for some users and highlighting a need for better device compatibility testing.
Order Submission Errors
Users experience premature order submissions and errors when attempting to reorder or modify previous orders, causing frustration and multiple unnecessary transactions.
Cancellation and Refund Challenges
The app lacks a straightforward process for canceling orders or obtaining refunds, often redirecting users to contact restaurants directly, which leads to confusion and unresolved issues.
Customer Support Deficiencies
There is inadequate customer support for resolving issues, with users often directed to unhelpful automated systems or left without timely assistance, impacting user trust and satisfaction.
Account and Login Problems
Users face difficulties with account management, such as password reset failures and account access issues, which can lead to unauthorized transactions and security concerns.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not giving me my rewards when I use it. The first few times I used my linked card I got my rewards but now it’s not giving me my rewards. Very disappointing.
Cool granny 62
Week of July 24th, 2025
I’ve tolerated this clunky embarrassment of an app for far too long, and today sealed the deal—it’s officially unusable. The interface? A chaotic mess that screams amateur hour. It’s ugly, disorganized, and defies logic at every turn.
Mvbenz
Week of July 24th, 2025
The restaurant canceled my order, and the app didn’t provide support. They told me to call the restaurant, but the restaurant said it was a problem with the app. Then the app blamed the restaurant again, and in the end, I just gave up and lost my money.
juandavid300
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is not giving me my rewards when I use it. The first few times I used my linked card I got my rewards but now it’s not giving me my rewards. Very disappointing.
Candice Wu
App Store
I’ve tolerated this clunky embarrassment of an app for far too long, and today sealed the deal—it’s officially unusable. The interface? A chaotic mess that screams amateur hour. It’s ugly, disorganized, and defies logic at every turn.
Kelly Williams
Google Play
The restaurant canceled my order, and the app didn’t provide support. They told me to call the restaurant, but the restaurant said it was a problem with the app. Then the app blamed the restaurant again, and in the end, I just gave up and lost my money.
Koray Okumus
Google Play

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