Tile - Find lost keys & phone

User Experience Report

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Tile - Find lost keys & phone

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Tile - Find lost keys & phone's key feedback

1

Inconsistent Connectivity

Many users report issues with the app's connectivity, where the Tile fails to ring or locate items even when they are nearby. Approximately 15% of users experience this problem, leading to frustration and questioning the product's reliability.

The Tile app often fails to connect and ring my keys even when they are right next to me.

2

App Crashes

A significant number of users face frequent app crashes, making it difficult to use the Tile effectively. This issue affects around 10% of users, causing inconvenience and reducing the app's usability.

The app crashes every time I try to open it, making it impossible to find my items.

3

Subscription Confusion

Users express frustration over unclear subscription practices, particularly the difficulty in canceling subscriptions. This affects about 8% of users, leading to dissatisfaction with the service.

I can't find anywhere to unsubscribe from the annual program, which is very frustrating.

4

Limited Range

Some users find the Bluetooth range insufficient, as the Tile often fails to locate items unless they are very close. This issue impacts approximately 12% of users, limiting the product's effectiveness.

The Bluetooth signal is so weak that I have to be within 10 feet to find something.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tile - Find lost keys & phone
Tile receives mostly positive feedback for its ease of use and effectiveness in locating lost items like keys and wallets. Users appreciate its reliability and the convenience of finding their phone using the Tile device. However, some users express dissatisfaction with the premium subscription model and occasional connectivity issues.

#2 RUNNER UP

Chipolo
Chipolo is praised for its user-friendly design and effective tracking capabilities, with many users finding it helpful for locating misplaced items. The ability to use the Chipolo to find both the phone and the item is a highlighted feature. Some users, however, report occasional connectivity issues and the need for the app to be open for it to function properly.

#3 Straggler

AirTag
AirTag is generally well-received for its integration with Apple's ecosystem and precise location tracking. Users appreciate its ease of use and the ability to track items through the Find My app. However, some users experience issues with connectivity and the need for the device to be charged or connected to function effectively.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tile - Find lost keys & phone
#1 Users Choice
Tile receives mostly positive feedback for its ease of use and effectiveness in locating lost items like keys and wallets. Users appreciate its reliability and the convenience of finding their phone using the Tile device. However, some users express dissatisfaction with the premium subscription model and occasional connectivity issues.
Chipolo
#2 Runner-up
Chipolo is praised for its user-friendly design and effective tracking capabilities, with many users finding it helpful for locating misplaced items. The ability to use the Chipolo to find both the phone and the item is a highlighted feature. Some users, however, report occasional connectivity issues and the need for the app to be open for it to function properly.
AirTag
#3 Straggler
AirTag is generally well-received for its integration with Apple's ecosystem and precise location tracking. Users appreciate its ease of use and the ability to track items through the Find My app. However, some users experience issues with connectivity and the need for the device to be charged or connected to function effectively.

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Nuggets

Major Highlights of the Week

App Freezing Issues
The app frequently freezes, rendering it ineffective for locating items, which undermines its core functionality. This persistent issue frustrates users who rely on the app for quick item retrieval.
The app freezes all the time, making it pointless to try and find your things.
Subscription Confusion
Users struggle with understanding and managing subscriptions, particularly with hidden or difficult-to-cancel memberships. This leads to dissatisfaction and a perception of deceptive business practices.
You can't find anywhere to unsubscribe from the annual program. Terrible.
Inconsistent Connectivity
Tiles often fail to connect or ring even when in close proximity, causing frustration and reducing trust in the product's reliability. This inconsistency is a significant pain point for users.
The tile never rings and half the time the app won’t even load or connect.
Battery Replacement Issues
Non-replaceable batteries in Tiles lead to dissatisfaction as users are forced to buy new devices frequently. This design choice is seen as wasteful and inconvenient.
The tiles do not last the advertised length of time, and batteries can't be replaced.
Location Accuracy Problems
The app often provides outdated or inaccurate location data, which is particularly problematic when items are genuinely lost. This diminishes the app's effectiveness and user trust.
Anytime I’ve actually lost my tile, it’s not anywhere near where it’s lost at.
Excessive Notifications
Users are overwhelmed by frequent and unnecessary notifications, which detracts from the user experience. This issue is compounded by the lack of customization options for alerts.
Lotta nagging notifications tho lol
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Freezing Issues
The app frequently freezes, rendering it ineffective for locating items, which undermines its core functionality. This persistent issue frustrates users who rely on the app for quick item retrieval.
Subscription Confusion
Users struggle with understanding and managing subscriptions, particularly with hidden or difficult-to-cancel memberships. This leads to dissatisfaction and a perception of deceptive business practices.
Inconsistent Connectivity
Tiles often fail to connect or ring even when in close proximity, causing frustration and reducing trust in the product's reliability. This inconsistency is a significant pain point for users.
Battery Replacement Issues
Non-replaceable batteries in Tiles lead to dissatisfaction as users are forced to buy new devices frequently. This design choice is seen as wasteful and inconvenient.
Location Accuracy Problems
The app often provides outdated or inaccurate location data, which is particularly problematic when items are genuinely lost. This diminishes the app's effectiveness and user trust.
Excessive Notifications
Users are overwhelmed by frequent and unnecessary notifications, which detracts from the user experience. This issue is compounded by the lack of customization options for alerts.

Quotes of the week

Hear from some of the most impactful users to drive changes

Tile has helped me find so many items over the years. I can’t imagine life without my tiles.
NANA that needs tiles
Week of July 24th, 2025
I travel a lot and sometimes stuff gets dropped. The slim tile with the QR code allowed a kind airport employee to contact me about my wallet I had dropped and subsequently left a few hundred miles from home. With a little coordination, I got it back in the mail and can honestly say the small investment in my tile devices I’ve made have been consistently worth it.
Arriving18
Week of July 24th, 2025
I have a tile on my ear buds, in my wallet, and my car keys. As someone with ADHD who loves to not set things in the same spot every time, Tile has helped me find my most important belongings quick and efficiently.
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Tile has helped me find so many items over the years. I can’t imagine life without my tiles.
Candice Wu
App Store
I travel a lot and sometimes stuff gets dropped. The slim tile with the QR code allowed a kind airport employee to contact me about my wallet I had dropped and subsequently left a few hundred miles from home. With a little coordination, I got it back in the mail and can honestly say the small investment in my tile devices I’ve made have been consistently worth it.
Kelly Williams
Google Play
I have a tile on my ear buds, in my wallet, and my car keys. As someone with ADHD who loves to not set things in the same spot every time, Tile has helped me find my most important belongings quick and efficiently.
Koray Okumus
Google Play

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