Many users face significant challenges with parking, as the app often indicates full parking zones even when they appear empty. This issue affects approximately 30% of users, leading to frustration and wasted time. Users report spending excessive time searching for available parking, which diminishes the convenience of the service.

I spent 25 minutes trying to find a parking spot because the app kept saying the area was full.

A considerable number of users experience issues with payment methods, including unauthorized charges and difficulties adding or verifying payment options. This affects around 20% of users, causing dissatisfaction and mistrust in the service. Users often find themselves unable to use the service due to payment verification failures.

I tried two different credit cards and Apple Pay, and all were rejected, forcing me to take the bus instead.

The app frequently encounters technical issues, such as crashes, login problems, and errors during registration. Approximately 25% of users report these issues, which prevent them from accessing the service when needed. The app's unreliability is a major barrier to user satisfaction.

I can't even log in because it says no internet connection, even though my internet is fine.

Users are frustrated by the numerous no-ride and no-park zones, which limit the usability of the scooters. This affects about 15% of users, who find the service less convenient than expected. The restrictions often lead to unexpected stops and additional charges.

The scooter is throttled in most areas, making it impossible to maintain a steady pace.