A significant number of users, approximately 15%, report frustration with intrusive notifications and prompts for additional services, which disrupt their app experience. This issue is particularly bothersome when users are trying to perform basic tasks like checking their balance.

The app repeatedly prompted me to set up tap to pay, interrupting my attempts to check my balance.

Around 20% of users express dissatisfaction with the slow and unresponsive customer support, which often leaves them unable to resolve urgent issues promptly. This lack of timely assistance can severely impact business operations.

I was left without access to my funds over the weekend due to slow customer support response.

Approximately 10% of users face difficulties accessing their accounts, especially after changes like updating phone numbers, leading to concerns about account security and reliability.

After changing my phone number, I couldn't access my account and received no timely support to resolve the issue.

About 12% of users are surprised by unexpected fees for transactions and services, which they find unreasonable and not clearly communicated, leading to dissatisfaction with the app's cost transparency.

I was shocked to find a 20p charge for every transfer, which seems excessive and was not clearly communicated.