Ticketmaster

User Experience Report

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Ticketmaster

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Ticketmaster's key feedback

1

Login Issues

A significant number of users experience persistent login issues, including being stuck in authentication loops or being logged out frequently. Approximately 30% of users report these problems, which hinder their ability to access purchased tickets.

I can't even log in to view my tickets; it just keeps looping between screens.

2

App Crashes

The app frequently crashes or freezes, making it unreliable for accessing tickets or completing purchases. This issue affects about 25% of users, causing frustration and anxiety, especially when trying to access tickets at events.

The app crashes every time I try to open it, making it impossible to view my tickets.

3

Ticket Display Failures

Many users report that their purchased tickets do not appear in the 'My Events' section, with the page often showing a blank screen. This affects around 20% of users, leading to difficulties in accessing tickets for events.

My events page is just blank, and I can't see my tickets.

4

High Service Fees

Users are frustrated with the high service fees charged by Ticketmaster, which they feel are unjustified given the app's poor performance. Approximately 15% of users mention these fees as a significant pain point.

The service fees are outrageous, especially when the app doesn't even work properly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

SeatGeek
SeatGeek receives high praise for its user-friendly interface, transparency in fees, and reliable service. Users appreciate the ease of purchasing and selling tickets, as well as the app's ability to provide good deals and seat views.

#2 RUNNER UP

Eventbrite
Eventbrite is generally well-received for its ease of use and the variety of events it offers. However, some users report issues with app functionality, such as difficulty in accessing tickets and syncing with calendars, which can be frustrating.

#3 Straggler

Ticketmaster
Ticketmaster receives mixed feedback, with users appreciating its wide range of events and ease of ticket purchase when the app works. However, many users report frequent technical issues, high service fees, and poor customer service, leading to frustration.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
SeatGeek
#1 Users Choice
SeatGeek receives high praise for its user-friendly interface, transparency in fees, and reliable service. Users appreciate the ease of purchasing and selling tickets, as well as the app's ability to provide good deals and seat views.
Eventbrite
#2 Runner-up
Eventbrite is generally well-received for its ease of use and the variety of events it offers. However, some users report issues with app functionality, such as difficulty in accessing tickets and syncing with calendars, which can be frustrating.
Ticketmaster
#3 Straggler
Ticketmaster receives mixed feedback, with users appreciating its wide range of events and ease of ticket purchase when the app works. However, many users report frequent technical issues, high service fees, and poor customer service, leading to frustration.

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Nuggets

Major Highlights of the Week

Login Loop
Users experience a frustrating login loop where the app repeatedly redirects them between login and authentication screens, preventing access to their accounts and tickets. This issue severely impacts the user journey, especially when trying to access tickets for upcoming events.
I can't even get signed in; it just keeps jumping around between login screens.
Event Visibility
The 'My Events' section often fails to load, leaving users unable to view or access their purchased tickets. This critical failure in the app's core functionality undermines user trust and satisfaction, especially when tickets are only accessible through the app.
My events screen is just blank! Can't even get to my tickets from the app!
App Crashes
Frequent app crashes disrupt the user experience, making it unreliable for accessing tickets or completing transactions. This instability is a significant barrier to user engagement and satisfaction, particularly during high-stakes moments like event entry.
App crashes within seconds of opening, making it impossible to use.
Unresponsive UI
The app's user interface is often unresponsive, with slow load times and frequent freezes, which frustrates users trying to navigate or complete transactions. This poor performance diminishes the app's usability and reflects negatively on the brand's digital experience.
The app is so laggy and unreliable, I can't even browse events properly.
Forced App Use
Users are frustrated by being forced to use the app for ticket access, especially when it fails to function properly. This mandatory app usage without reliable performance exacerbates user dissatisfaction and highlights the need for alternative access methods.
It's ridiculous that I'm forced to use this app when it doesn't even work.
Security Concerns
Users express concerns over security, particularly with unauthorized charges and the app's handling of sensitive information. This issue raises significant trust and safety concerns, which are critical for maintaining user confidence in the platform.
Fraudulently charged my account for $500, and support was unhelpful.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Loop
Users experience a frustrating login loop where the app repeatedly redirects them between login and authentication screens, preventing access to their accounts and tickets. This issue severely impacts the user journey, especially when trying to access tickets for upcoming events.
Event Visibility
The 'My Events' section often fails to load, leaving users unable to view or access their purchased tickets. This critical failure in the app's core functionality undermines user trust and satisfaction, especially when tickets are only accessible through the app.
App Crashes
Frequent app crashes disrupt the user experience, making it unreliable for accessing tickets or completing transactions. This instability is a significant barrier to user engagement and satisfaction, particularly during high-stakes moments like event entry.
Unresponsive UI
The app's user interface is often unresponsive, with slow load times and frequent freezes, which frustrates users trying to navigate or complete transactions. This poor performance diminishes the app's usability and reflects negatively on the brand's digital experience.
Forced App Use
Users are frustrated by being forced to use the app for ticket access, especially when it fails to function properly. This mandatory app usage without reliable performance exacerbates user dissatisfaction and highlights the need for alternative access methods.
Security Concerns
Users express concerns over security, particularly with unauthorized charges and the app's handling of sensitive information. This issue raises significant trust and safety concerns, which are critical for maintaining user confidence in the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is extremely unreliable, constantly crashing and logging me out. It's frustrating to deal with when trying to access my tickets.
Cristian3637
Week of July 24th, 2025
I often have to uninstall and reinstall the app just to see my events. It's a horrible experience, especially when I need quick access to my tickets.
A Google user
Week of July 24th, 2025
The app makes me re-sign in too frequently, which is frustrating when trying to make a quick purchase or access my tickets.
GarryOwenBrain
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is extremely unreliable, constantly crashing and logging me out. It's frustrating to deal with when trying to access my tickets.
Candice Wu
App Store
I often have to uninstall and reinstall the app just to see my events. It's a horrible experience, especially when I need quick access to my tickets.
Kelly Williams
Google Play
The app makes me re-sign in too frequently, which is frustrating when trying to make a quick purchase or access my tickets.
Koray Okumus
Google Play

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