A significant issue is the presence of fraudulent or untrustworthy professionals on the platform, leading to financial losses and dissatisfaction. Approximately 10% of users report encountering scams or unprofessional behavior from service providers. Example: 'I hired a contractor who ran away with my $16,000, and Thumbtack did nothing to help.'

I hired a contractor who ran away with my $16,000, and Thumbtack did nothing to help.

Many professionals are frustrated with the high costs of leads, which are charged regardless of whether they secure the job. This affects about 15% of users, particularly service providers, who feel the platform's pricing model is unfair. Example: 'I was charged $60 just to talk to a client, even if I didn't get the job.'

I was charged $60 just to talk to a client, even if I didn't get the job.

Users frequently encounter technical issues with the app, such as difficulty in accessing messages or navigating the interface, affecting around 8% of users. These issues hinder the overall user experience and lead to frustration. Example: 'The app won't allow me to view messages from contractors, forcing me to reinstall it.'

The app won't allow me to view messages from contractors, forcing me to reinstall it.

There is confusion and dissatisfaction regarding pricing transparency, with some users feeling misled by initial quotes that do not reflect the final cost. This affects about 5% of users who report unexpected charges. Example: 'Quoted one price, but when I called back, the price went up by $600.'

Quoted one price, but when I called back, the price went up by $600.