A significant number of users, approximately 15%, report difficulties in canceling their membership or auto-ship services. They describe being trapped in loops with AI bots and facing challenges in reaching human customer service representatives. This issue is causing frustration and a sense of being trapped in unwanted subscriptions.

I tried to cancel my membership multiple times but got stuck in an endless loop with their AI bot.

Around 10% of users find the app interface confusing, particularly when managing their cart and subscriptions. They struggle to differentiate between immediate purchases and items added to future deliveries, leading to unexpected charges and frustration.

I can't tell if I've added items to my cart for immediate purchase or for my next delivery.

Approximately 8% of users are frustrated with the lack of transparency regarding membership fees. They feel misled by the requirement to pay a membership fee before being able to browse products and prices, which they find deceptive.

I had to pay a non-refundable membership fee just to see what food they offer.

About 7% of users report poor customer service experiences, particularly with resolving issues related to incorrect or damaged orders. They express dissatisfaction with the reliance on AI bots and the difficulty in reaching human representatives for assistance.

I received moldy food and couldn't resolve the issue due to hard-to-navigate support.