A significant number of users face persistent login issues, including being logged out frequently and having to reset passwords. Approximately 30% of users report these problems, which disrupt their ability to access rewards. This issue is exacerbated by the app's failure to remember login credentials, even with biometric login enabled.

The app logs me out constantly, and I have to reset my password every time I try to log in.

Many users express frustration over the limited availability of rewards, particularly popular ones like the £1 coffee offer. Around 25% of users mention that rewards are often out of stock or unavailable when they try to redeem them, leading to disappointment and a perception that the app does not deliver on its promises.

I tried to get the £1 coffee reward, but it was already used or unavailable when I needed it.

The app is frequently described as slow, glitchy, and prone to crashing, affecting approximately 20% of users. These performance issues hinder the user experience, making it difficult to navigate the app and access rewards efficiently.

The app is incredibly slow and often crashes, making it hard to use when I need it.

Users outside major cities, particularly in Scotland and Northern Ireland, find the app's offers to be limited and not applicable to their locations. About 15% of users feel that the app is too focused on London and other large cities, leaving them with few relevant rewards.

Most offers are only available in London, making the app useless for those of us in Scotland.