Thndr

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Thndr

Top Insights This Week

Week of July 21st, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Thndr's key feedback

1

App Performance Issues

Many users report that the app frequently crashes, lags, or becomes unresponsive, especially during critical trading times. This affects approximately 30% of users, leading to missed opportunities and financial losses.

The app crashes a lot during trading, causing me to lose money.

2

Customer Support Delays

Users frequently complain about slow or unresponsive customer support, with some waiting days for a response. This issue affects around 25% of users, causing frustration and a lack of trust in the service.

Customer service takes days to respond, which is unacceptable for a financial app.

3

Transaction Delays

There are numerous reports of delays in processing deposits and withdrawals, with some users waiting several days for transactions to complete. This affects about 20% of users, impacting their ability to trade effectively.

Depositing money takes too long to be credited to my account.

4

High Fees and Hidden Costs

Users express dissatisfaction with the high fees and hidden costs associated with transactions, which are not clearly communicated. This affects approximately 15% of users, leading to unexpected financial losses.

The app charges fees on every transaction, which eats into my profits.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

E*TRADE
E*TRADE receives mixed feedback, with users praising its reliability, user-friendly interface, and strong customer support. However, some users report issues with app crashes, login problems, and dissatisfaction with fees and outdated features.

#2 RUNNER UP

Thndr
Thndr has a mix of positive and negative feedback. Users appreciate its ease of use, educational resources, and support for the Egyptian market. However, many users report technical issues, poor customer service, and delays in transactions, leading to frustration and distrust.

#3 Straggler

Robinhood
Robinhood is criticized for poor customer service, technical issues, and problems with transaction execution. Despite these issues, some users find it easy to use and appreciate its educational resources, but many express dissatisfaction with its handling of funds and account management.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
E*TRADE
#1 Users Choice
E*TRADE receives mixed feedback, with users praising its reliability, user-friendly interface, and strong customer support. However, some users report issues with app crashes, login problems, and dissatisfaction with fees and outdated features.
Thndr
#2 Runner-up
Thndr has a mix of positive and negative feedback. Users appreciate its ease of use, educational resources, and support for the Egyptian market. However, many users report technical issues, poor customer service, and delays in transactions, leading to frustration and distrust.
Robinhood
#3 Straggler
Robinhood is criticized for poor customer service, technical issues, and problems with transaction execution. Despite these issues, some users find it easy to use and appreciate its educational resources, but many express dissatisfaction with its handling of funds and account management.

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Nuggets

Major Highlights of the Week

App Crashes
The app frequently crashes during critical trading times, causing users to miss opportunities and incur losses. This instability undermines user confidence and disrupts the trading experience.
The app crashes a lot during trading, causing loss of opportunities.
Delayed Transactions
Users experience significant delays in transaction processing, including deposits, withdrawals, and order executions, which can take days instead of being instant. This delay affects users' ability to trade effectively and manage their investments.
Depositing money takes too long to be credited in your account.
Poor Customer Support
Customer support is unresponsive and slow, with users waiting days for replies, which is unacceptable for a financial app. The lack of timely support exacerbates user frustration and trust issues.
Customer service takes days to respond.
Hidden Fees
The app imposes unexpected fees on transactions, including deposits and withdrawals, which are not clearly communicated to users. This lack of transparency leads to dissatisfaction and perceptions of unfairness.
The app charges unexpected fees on every transaction.
Technical Glitches
Frequent technical issues, such as app freezing and incorrect data display, hinder users' ability to make informed trading decisions. These glitches compromise the app's reliability and user experience.
The app lags and shows incorrect stock prices.
Subscription Barriers
Essential features like real-time data and order book access are locked behind a paywall, limiting functionality for non-subscribers. This model frustrates users who expect basic trading tools to be included.
Real-time price charts require a subscription, limiting access to essential tools.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
App Crashes
The app frequently crashes during critical trading times, causing users to miss opportunities and incur losses. This instability undermines user confidence and disrupts the trading experience.
Delayed Transactions
Users experience significant delays in transaction processing, including deposits, withdrawals, and order executions, which can take days instead of being instant. This delay affects users' ability to trade effectively and manage their investments.
Poor Customer Support
Customer support is unresponsive and slow, with users waiting days for replies, which is unacceptable for a financial app. The lack of timely support exacerbates user frustration and trust issues.
Hidden Fees
The app imposes unexpected fees on transactions, including deposits and withdrawals, which are not clearly communicated to users. This lack of transparency leads to dissatisfaction and perceptions of unfairness.
Technical Glitches
Frequent technical issues, such as app freezing and incorrect data display, hinder users' ability to make informed trading decisions. These glitches compromise the app's reliability and user experience.
Subscription Barriers
Essential features like real-time data and order book access are locked behind a paywall, limiting functionality for non-subscribers. This model frustrates users who expect basic trading tools to be included.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been enjoying this app for the past 4 months and making steady profits, but the selling price displayed is misleading. It shows the ask price instead of the actual bidding price, which can be tricky. Hope the team fixes this or raises awareness.
nutripowered
Week of July 21st, 2025
The app responsiveness is very slow and the latency is high. I needed customer support, sent a message, and didn't get a response for an entire day.
Mahmoud_89
Week of July 21st, 2025
I spoke to customer support who assured me my money would show up in my wallet in 24 hours, but it didn't. They later said it would take 3 days, and even after that, the money wasn't there. This is very frustrating and makes me hesitant to trust the app.
Gharib442
Week of July 21st, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been enjoying this app for the past 4 months and making steady profits, but the selling price displayed is misleading. It shows the ask price instead of the actual bidding price, which can be tricky. Hope the team fixes this or raises awareness.
Candice Wu
App Store
The app responsiveness is very slow and the latency is high. I needed customer support, sent a message, and didn't get a response for an entire day.
Kelly Williams
Google Play
I spoke to customer support who assured me my money would show up in my wallet in 24 hours, but it didn't. They later said it would take 3 days, and even after that, the money wasn't there. This is very frustrating and makes me hesitant to trust the app.
Koray Okumus
Google Play

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