The Zeus Network

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

The Zeus Network

Top Insights This Week

Week of June 6th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of The Zeus Network's key feedback

1

Subscription Issues

Many users report being charged for subscriptions but unable to access content, with some experiencing double charges or unexpected price increases. Approximately 10% of users seem to be affected by these billing and access issues.

2

Content Release Delays

Users express frustration over the delayed release of new episodes, with some expecting more frequent updates. This issue affects around 5% of users who are eager for more timely content.

3

App Performance Problems

Several users experience app crashes, streaming issues, and difficulties with casting to other devices, impacting their viewing experience. These technical issues affect about 7% of users.

4

Price Increase Concerns

A number of users are unhappy with recent subscription price hikes, feeling that the value does not match the cost. This concern is raised by approximately 4% of users.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Netflix
Netflix is highly praised for its vast content library and frequent updates, keeping users entertained with new shows and movies. However, some users express frustration over the removal of favorite shows and increasing subscription prices.

#2 RUNNER UP

The Zeus Network
The Zeus Network receives mixed feedback, with many users loving its unique reality TV content and drama, while others criticize app glitches, subscription issues, and a lack of diverse content. Despite these issues, it maintains a loyal fan base.

#3 Straggler

Hulu
Hulu is criticized for its excessive ads and technical issues, which frustrate users despite its strong content library. Many users are unhappy with the app's performance and customer service, leading to a decline in satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Netflix
#1 Users Choice
Netflix is highly praised for its vast content library and frequent updates, keeping users entertained with new shows and movies. However, some users express frustration over the removal of favorite shows and increasing subscription prices.
The Zeus Network
#2 Runner-up
The Zeus Network receives mixed feedback, with many users loving its unique reality TV content and drama, while others criticize app glitches, subscription issues, and a lack of diverse content. Despite these issues, it maintains a loyal fan base.
Hulu
#3 Straggler
Hulu is criticized for its excessive ads and technical issues, which frustrate users despite its strong content library. Many users are unhappy with the app's performance and customer service, leading to a decline in satisfaction.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Subscription Issues
Users experience being charged multiple times or at unexpected rates, leading to locked content despite payment. This indicates a critical flaw in the billing system, causing dissatisfaction and potential churn.
Content Access
Subscribers report being unable to access content on certain devices, such as TVs or streaming sticks, despite having an active subscription. This suggests a need for improved device compatibility and app functionality.
I can't watch it on my Fire Stick; it constantly says retry.
Price Hikes
Unexpected subscription price increases without prior notification have led to user frustration and cancellations. This highlights the importance of transparent communication regarding pricing changes.
The subscription went up to $9.99 without warning, goodbye Zeus.
Content Release Delays
There are complaints about delays in episode releases, with users expecting more frequent updates. This points to a need for a more consistent content release schedule to maintain engagement.
Why does it take every week to post a new episode? Can't they just make the season all together?
App Performance
Frequent app crashes and playback issues disrupt the viewing experience, indicating a need for technical improvements. This affects user satisfaction and retention negatively.
I can't even get through a whole episode without the app crashing.
Customer Support
Users express frustration with the lack of effective customer support, particularly when resolving subscription and access issues. This suggests a need for enhanced support channels and responsiveness.
I tried the help center, but it didn't resolve my subscription access issue.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users experience being charged multiple times or at unexpected rates, leading to locked content despite payment. This indicates a critical flaw in the billing system, causing dissatisfaction and potential churn.
Content Access
Subscribers report being unable to access content on certain devices, such as TVs or streaming sticks, despite having an active subscription. This suggests a need for improved device compatibility and app functionality.
Price Hikes
Unexpected subscription price increases without prior notification have led to user frustration and cancellations. This highlights the importance of transparent communication regarding pricing changes.
Content Release Delays
There are complaints about delays in episode releases, with users expecting more frequent updates. This points to a need for a more consistent content release schedule to maintain engagement.
App Performance
Frequent app crashes and playback issues disrupt the viewing experience, indicating a need for technical improvements. This affects user satisfaction and retention negatively.
Customer Support
Users express frustration with the lack of effective customer support, particularly when resolving subscription and access issues. This suggests a need for enhanced support channels and responsiveness.

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Zeus, but the app crashes often, making it hard to enjoy the shows. Please fix the stability issues.
xsstephh
Week of June 6th, 2025
The subscription price hike is too much. I had to cancel because it's no longer affordable.
A Google user
Week of June 6th, 2025
I love the shows, but the app needs more content. It feels limited with just a few shows.
A Google user
Week of June 6th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
I love Zeus, but the app crashes often, making it hard to enjoy the shows. Please fix the stability issues.
Candice Wu
App Store
The subscription price hike is too much. I had to cancel because it's no longer affordable.
Kelly Williams
Google Play
I love the shows, but the app needs more content. It feels limited with just a few shows.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy