theScore: Sports News & Scores

User Experience Report

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theScore: Sports News & Scores

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of theScore: Sports News & Scores's key feedback

1

Chat Spam

A significant number of users are frustrated with the chat feature being overrun by spam and bots, making it difficult to have meaningful interactions. Approximately 15% of users have mentioned this issue in their reviews.

The chat is constantly filled with spam and terrible ignorant racist comments.

2

Intrusive Ads

Users are increasingly annoyed by the intrusive ads that disrupt their experience, with some ads even causing the app to crash or redirect to unwanted pages. This issue affects about 10% of users.

Ads pop in and shift the screen to cause users to accidentally click on the ad.

3

Missing Sports Coverage

There is a noticeable lack of coverage for certain sports and leagues, such as women's sports and specific soccer leagues, which disappoints users who follow these events. Around 8% of users have expressed this concern.

There is very little coverage of women's sports.

4

Notification Issues

Many users report that notifications do not lead to the relevant content, causing frustration as they have to manually search for the information. This problem is mentioned by approximately 12% of users.

Notifications don't lead to whatever news you're being notified about, it's so annoying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

theScore: Sports News & Scores
theScore receives mixed feedback, with users praising its comprehensive sports coverage and user-friendly interface. However, some users express frustration with frequent crashes, slow updates, and intrusive ads, which detract from the overall experience.

#2 RUNNER UP

ESPN
ESPN is criticized for its frequent crashes, intrusive ads, and poor user experience, especially during live events. Users are frustrated with the app's navigation and the need for multiple logins, although some appreciate its extensive sports content.

#3 Straggler

Bleacher Report
Bleacher Report faces significant backlash due to a recent update that users feel has degraded the app's usability. The update has led to complaints about the app's layout, lack of personalization, and an increase in clickbait content, causing many users to seek alternatives.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
theScore: Sports News & Scores
#1 Users Choice
theScore receives mixed feedback, with users praising its comprehensive sports coverage and user-friendly interface. However, some users express frustration with frequent crashes, slow updates, and intrusive ads, which detract from the overall experience.
ESPN
#2 Runner-up
ESPN is criticized for its frequent crashes, intrusive ads, and poor user experience, especially during live events. Users are frustrated with the app's navigation and the need for multiple logins, although some appreciate its extensive sports content.
Bleacher Report
#3 Straggler
Bleacher Report faces significant backlash due to a recent update that users feel has degraded the app's usability. The update has led to complaints about the app's layout, lack of personalization, and an increase in clickbait content, causing many users to seek alternatives.

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Nuggets

Major Highlights of the Week

Bot Spam Overload
The chat feature is inundated with spam and scam bots, making it unusable for genuine interactions. Users are frustrated as the developers have not addressed this persistent issue, diminishing the app's community value.
The chat is constantly filled with spam and terrible ignorant racist comments.
Ad Intrusion
Excessive and intrusive ads disrupt the user experience, with some ads strategically placed to cause accidental clicks. This aggressive ad placement is seen as predatory and detracts from the app's usability.
Ads pop in and shift the screen to cause users to accidentally click on the ad.
Women's Sports Neglect
There is a notable lack of coverage for women's sports, including leagues like the NWSL and NCAA softball, which frustrates users seeking comprehensive sports coverage. This gap in content limits the app's appeal to a broader audience.
There is very little coverage of women's sports.
Notification Issues
Notifications often fail to direct users to the relevant content, instead opening unrelated pages. This inconsistency undermines the app's reliability and frustrates users who rely on timely updates.
Notifications don't lead to whatever news you're being notified about, it's so annoying.
Widget Malfunctions
The app's widgets frequently fail to update or function properly, requiring users to repeatedly reset them. This persistent issue diminishes the app's convenience and reliability for quick score checks.
The widget is no longer functional at all.
Content Censorship
Users report that comments are censored, particularly those that challenge the app's narratives, leading to dissatisfaction with the app's moderation policies. This perceived bias in content management affects user trust and engagement.
Censorship and lack of stories and scores that didn't work.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Bot Spam Overload
The chat feature is inundated with spam and scam bots, making it unusable for genuine interactions. Users are frustrated as the developers have not addressed this persistent issue, diminishing the app's community value.
Ad Intrusion
Excessive and intrusive ads disrupt the user experience, with some ads strategically placed to cause accidental clicks. This aggressive ad placement is seen as predatory and detracts from the app's usability.
Women's Sports Neglect
There is a notable lack of coverage for women's sports, including leagues like the NWSL and NCAA softball, which frustrates users seeking comprehensive sports coverage. This gap in content limits the app's appeal to a broader audience.
Notification Issues
Notifications often fail to direct users to the relevant content, instead opening unrelated pages. This inconsistency undermines the app's reliability and frustrates users who rely on timely updates.
Widget Malfunctions
The app's widgets frequently fail to update or function properly, requiring users to repeatedly reset them. This persistent issue diminishes the app's convenience and reliability for quick score checks.
Content Censorship
Users report that comments are censored, particularly those that challenge the app's narratives, leading to dissatisfaction with the app's moderation policies. This perceived bias in content management affects user trust and engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for scores and updates, but the chat is constantly filled with spam and terrible ignorant racist comments. I have deleted the app because it is that bad and nothing has been done to prevent it.
Joem_2025
Week of July 22nd, 2025
I love the app for quick and accurate player and team info which helps me make adjustments to my teams. However, it would be great if it included more options for stats, like every REB/AST or every hit in baseball, which would help in fantasy and gambling.
DJH975310
Week of July 22nd, 2025
The app is good, fast, and reliable with good content. However, it is hard to communicate and read comments as bots are spamming every chat. If bots can be disabled, the app would be great.
Niners lakers
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for scores and updates, but the chat is constantly filled with spam and terrible ignorant racist comments. I have deleted the app because it is that bad and nothing has been done to prevent it.
Candice Wu
App Store
I love the app for quick and accurate player and team info which helps me make adjustments to my teams. However, it would be great if it included more options for stats, like every REB/AST or every hit in baseball, which would help in fantasy and gambling.
Kelly Williams
Google Play
The app is good, fast, and reliable with good content. However, it is hard to communicate and read comments as bots are spamming every chat. If bots can be disabled, the app would be great.
Koray Okumus
Google Play

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