The Knot Wedding Planner

User Experience Report

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The Knot Wedding Planner

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of The Knot Wedding Planner's key feedback

1

App Glitches

Many users report frequent glitches and errors within the app, such as issues with uploading photos, accessing guest lists, and saving information. Approximately 30% of users seem to be affected by these technical problems, which significantly hinder their planning process.

The app constantly crashes and doesn't save my updates, making it unreliable for planning.

2

Vendor Limitations

Users have expressed frustration with the limited vendor options available in their local areas, with some vendors being inaccurately listed or missing entirely. This issue affects about 20% of users, particularly those in smaller or non-U.S. locations.

The app's vendor list is limited and doesn't include many local options, forcing me to search elsewhere.

3

RSVP and Guest List Issues

The app's RSVP and guest list functionalities are problematic, with reports of RSVPs not being recorded and guest lists not displaying correctly. This affects around 15% of users, leading to confusion and additional manual tracking.

RSVPs don't save properly, causing awkward follow-ups with guests who already responded.

4

Budget Tool Concerns

The recent changes to the budget tool have upset users, as it now provides average costs instead of allowing personalized budget tracking. This change has impacted about 10% of users who rely on detailed financial planning.

The new budget tool is unhelpful as it doesn't let me track my actual spending, only averages.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

WeddingWire
WeddingWire receives high praise for its comprehensive features, including a user-friendly interface, extensive vendor listings, and helpful planning tools. Users appreciate the seamless integration of checklists, budget tracking, and website creation, making wedding planning easier and more organized.

#2 RUNNER UP

The Knot Wedding Planner
The Knot Wedding Planner is well-regarded for its organizational capabilities and ease of use, helping users stay on track with timelines and checklists. While many users find it indispensable for planning, some report issues with app functionality and customization options.

#3 Straggler

Zola
Zola is appreciated for its user-friendly design and comprehensive planning tools, but recent changes have led to mixed reviews. Users express frustration over additional costs for features that were previously free, and some report technical issues and limited vendor options.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
WeddingWire
#1 Users Choice
WeddingWire receives high praise for its comprehensive features, including a user-friendly interface, extensive vendor listings, and helpful planning tools. Users appreciate the seamless integration of checklists, budget tracking, and website creation, making wedding planning easier and more organized.
The Knot Wedding Planner
#2 Runner-up
The Knot Wedding Planner is well-regarded for its organizational capabilities and ease of use, helping users stay on track with timelines and checklists. While many users find it indispensable for planning, some report issues with app functionality and customization options.
Zola
#3 Straggler
Zola is appreciated for its user-friendly design and comprehensive planning tools, but recent changes have led to mixed reviews. Users express frustration over additional costs for features that were previously free, and some report technical issues and limited vendor options.

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Nuggets

Major Highlights of the Week

Vendor Limitations
The app's vendor search is limited, often not showing local options or allowing users to edit vendor information once entered. This restricts users from fully utilizing the app for local vendor management.
The app doesn't list most venues and vendors we actually use, and editing vendor info is impossible.
Guest List Glitches
Users experience significant issues with the guest list and RSVP functionalities, including data not saving and requiring multiple attempts to add guests. This results in frustration and inefficiency in managing guest information.
I had to delete and redownload the app for my contact list to populate when adding guests.
Registry Errors
The registry feature is plagued with errors, such as items not loading or repeating, and the app crashing when accessing the registry. These issues hinder users from effectively managing their wedding registries.
The registry has bugs: photos don't load, items repeat, and the app crashes when I click on it.
Custom Messaging Removal
The removal of custom text messaging has frustrated users who relied on this feature for guest communication, forcing them to find alternative methods. This change has disrupted established communication workflows.
The custom text messages option was removed, and now I have to individually text guests for updates.
App Stability Issues
Frequent app crashes and error messages disrupt user experience, making it difficult to perform basic functions like signing in or accessing features. This instability undermines the app's reliability.
Every time I try to sign in, something is always wrong, and I have to try again later.
Privacy Concerns
Users are concerned about privacy as personal wedding details are unexpectedly made public, leading to unwanted exposure. This raises trust issues regarding data handling within the app.
My personal wedding ideas were publicized without my consent, disappointing me greatly.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Vendor Limitations
The app's vendor search is limited, often not showing local options or allowing users to edit vendor information once entered. This restricts users from fully utilizing the app for local vendor management.
Guest List Glitches
Users experience significant issues with the guest list and RSVP functionalities, including data not saving and requiring multiple attempts to add guests. This results in frustration and inefficiency in managing guest information.
Registry Errors
The registry feature is plagued with errors, such as items not loading or repeating, and the app crashing when accessing the registry. These issues hinder users from effectively managing their wedding registries.
Custom Messaging Removal
The removal of custom text messaging has frustrated users who relied on this feature for guest communication, forcing them to find alternative methods. This change has disrupted established communication workflows.
App Stability Issues
Frequent app crashes and error messages disrupt user experience, making it difficult to perform basic functions like signing in or accessing features. This instability undermines the app's reliability.
Privacy Concerns
Users are concerned about privacy as personal wedding details are unexpectedly made public, leading to unwanted exposure. This raises trust issues regarding data handling within the app.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is more focused on selling than planning. It’s not intuitive and it’s glitchy. If the RSVP printed on our invites was not tied to this website I would ditch it.
jds128
Week of July 24th, 2025
I have loved using The Knot to find my vendors and have conversations in one place, but the process of building my registry has been incredibly frustrating. The option to add gifts by price range is an awesome concept, but the constant buffering and error messages need to be fixed.
emarytill
Week of July 24th, 2025
The app has been very helpful and useful. Before I got a wedding planner, the app helped me organize what I needed to do next! The wedding website that they offer has been a big help especially for the RSVP and the gift registry!
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is more focused on selling than planning. It’s not intuitive and it’s glitchy. If the RSVP printed on our invites was not tied to this website I would ditch it.
Candice Wu
App Store
I have loved using The Knot to find my vendors and have conversations in one place, but the process of building my registry has been incredibly frustrating. The option to add gifts by price range is an awesome concept, but the constant buffering and error messages need to be fixed.
Kelly Williams
Google Play
The app has been very helpful and useful. Before I got a wedding planner, the app helped me organize what I needed to do next! The wedding website that they offer has been a big help especially for the RSVP and the gift registry!
Koray Okumus
Google Play

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