The Knot Wedding Planner

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of The Knot Wedding Planner's key feedback

Photo Upload Issues

A significant number of users, approximately 20%, report frequent errors when attempting to upload photos, receiving messages like 'Oops! Something went wrong.' This issue is causing frustration as users are unable to personalize their wedding websites effectively.

I often get an error message when trying to upload photos, which is very frustrating.

App Glitches and Lag

Around 25% of users experience frequent app glitches and lagging, which disrupts their planning process. These technical issues make it difficult to navigate the app smoothly, leading to stress during an already hectic planning period.

The app is very glitchy and often lags, making it hard to use effectively.

Registry Management Problems

Approximately 15% of users face challenges with the registry feature, such as items being out of stock and difficulties in managing shipping addresses. These issues add unnecessary stress to the planning process.

Managing the registry is frustrating because it doesn't show out-of-stock items until after adding them.

Account and Login Difficulties

About 10% of users report issues with account management, including problems with password resets and being logged out unexpectedly. These issues hinder users' ability to access their planning tools efficiently.

I can't reset my password, and the app keeps logging me out, which is very inconvenient.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

The Knot Wedding Planner

The Knot Wedding Planner is highly praised for its comprehensive features that help users stay organized and on track with wedding planning. Users appreciate its user-friendly interface, the ability to manage RSVPs, and the extensive vendor marketplace. However, some users note occasional issues with app functionality and customization options.

#2 RUNNER UP

WeddingWire

WeddingWire receives positive feedback for its easy-to-use interface and comprehensive planning tools, including checklists and vendor communication. Users appreciate the app's ability to keep them organized and on schedule, although some have experienced issues with vendor reviews and app glitches.

#3 Straggler

Zola

Zola is appreciated for its user-friendly design and comprehensive planning features, including a universal registry and website creation. However, users express frustration with recent changes that introduce additional costs for features that were previously free, and some report technical issues with the app.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Photo Upload Failures

Users experience frequent errors when attempting to upload photos, leading to frustration and repeated attempts. This issue disrupts the user experience and diminishes the app's reliability for managing wedding-related media.

Every time I try to upload pictures, I get an error message saying 'Oops! Something went wrong.'

Account Access Issues

Users face significant challenges with account access, including password reset failures and being logged out unexpectedly. These issues hinder user engagement and can lead to account abandonment.

Registry Stock Problems

The app's registry feature fails to update stock availability, causing users to add out-of-stock items unknowingly. This oversight complicates the registry management process and frustrates users.

I can't see if an item is out of stock until after I've added it to my registry, which is very inconvenient.

Guest List Management Flaws

The app's guest list feature is cumbersome, requiring users to click each name individually to view addresses, which is inefficient for large events. This lack of streamlined functionality increases the time and effort needed for guest management.

I can't see the full guest list and their addresses in one place, which wastes a lot of time.

Inconsistent Vendor Information

Users report discrepancies between app and desktop functionalities, particularly in vendor and venue information. This inconsistency leads to confusion and dissatisfaction as users expect uniformity across platforms.

The app doesn't show all the features available on the desktop, like adding a livestream link.

Unnotified Feature Changes

The app has removed or altered features without notifying users, such as the ability to send customizable messages. This lack of communication erodes trust and user satisfaction.

They removed the option to send custom SMS messages without any notice, which was very frustrating.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Photo Upload Failures

Account Access Issues

Users face significant challenges with account access, including password reset failures and being logged out unexpectedly. These issues hinder user engagement and can lead to account abandonment.

Registry Stock Problems

The app's registry feature fails to update stock availability, causing users to add out-of-stock items unknowingly. This oversight complicates the registry management process and frustrates users.

Guest List Management Flaws

Inconsistent Vendor Information

Unnotified Feature Changes

The app has removed or altered features without notifying users, such as the ability to send customizable messages. This lack of communication erodes trust and user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and kind of hard to navigate. Eventually you find things but it's not as user accessible as it could be.

Not worth it -

I enjoyed how easy this app was to use, it was helpful for staying organized and staying in contact with vendors and guests. However, when they made the change to not be able to send customizable emails and texts due to 'technical change to comply with SMS regulations', it lost a lot of its appeal.

Ut-Uh

The Knot has a very poor product and user experience. Clunky UI and no ability to customize text messages to guests or even include an image in an email out to guests. It gets the job done but far from a good experience.

PtalbzSD

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and kind of hard to navigate. Eventually you find things but it's not as user accessible as it could be.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

The Knot Wedding Planner

Top Insights This Week

Photo Upload Issues

App Glitches and Lag

Registry Management Problems

Account and Login Difficulties

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts