Halara

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Halara's key feedback

App Network Errors

A significant number of users experience persistent network errors when using the app, making it difficult to browse or complete purchases. Approximately 20% of users report this issue, which severely impacts their shopping experience. Example: 'The app constantly shows a network error, making it unusable.'

The app constantly shows a network error, making it unusable.

Difficult Returns Process

Many customers find the return process cumbersome and frustrating, with requirements like uploading photos and paying for return shipping. This affects about 15% of users, leading to dissatisfaction and reluctance to shop again. Example: 'Returning items is a nightmare; you have to upload photos and pay for shipping.'

Returning items is a nightmare; you have to upload photos and pay for shipping.

Slow Shipping Times

A considerable portion of users, around 10%, complain about long shipping times, with some orders taking weeks to arrive. This delay diminishes the overall shopping experience and satisfaction. Example: 'Shipping takes forever, over a month for my order to arrive.'

Shipping takes forever, over a month for my order to arrive.

Inconsistent Sizing

Customers frequently report issues with inconsistent sizing across different products, affecting about 8% of users. This inconsistency leads to returns and exchanges, adding to customer frustration. Example: 'Sizing varies too much between items, making it hard to find the right fit.'

Sizing varies too much between items, making it hard to find the right fit.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Gymshark

Gymshark receives high praise for its quality, fit, and style, with many users expressing satisfaction with the brand's comfortable and durable workout gear. Customers appreciate the fast shipping and responsive customer service, although some have experienced issues with app functionality and order processing.

#2 RUNNER UP

Halara

Halara is appreciated for its comfortable and stylish clothing, with many users praising the quality and fit of the products. However, there are frequent complaints about app functionality, shipping delays, and difficulties with returns, which detract from the overall customer experience.

#3 Straggler

Lululemon

Lululemon is well-regarded for its high-quality and comfortable activewear, with many customers expressing satisfaction with the fit and durability of the products. However, some users have reported issues with app glitches, order processing errors, and customer service challenges.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Network Errors

The app frequently displays network errors, preventing users from accessing features or tracking orders, leading to significant frustration. This issue persists despite attempts to update or reinstall the app.

The app has had a 'network error' for 3 days even after updates and uninstalling, and reinstalling.

Return Process Issues

The return process is cumbersome, requiring multiple steps and often resulting in users being unable to complete returns. Customers are frustrated by the need to pay for return shipping and the lack of clear instructions.

The return process is NOT easy, it is a multi-step process including mandatory uploading of photos of the items you want to return.

Shipping Delays

Orders often take an excessively long time to ship, with some customers waiting over a month for delivery. This delay is compounded by poor tracking information, leaving customers in the dark about their order status.

The delivery time takes forever! I ordered from them on March 3, 2024 and still haven't received my package til this day.

False Advertising

Promotions and discounts advertised in the app are often misleading or not honored, leading to customer dissatisfaction. Users report discrepancies between advertised prices and actual charges.

The $9.99 option is actually $19.95. There's no way to get the price that they advertise even if you download the app.

Customer Service Challenges

Reaching customer service is difficult, with users experiencing unresponsive or automated replies. This lack of support exacerbates issues with orders and returns.

The apps customer service option does not work. So, getting in contact with a person or even an automated robot to resolve an issue is very difficult.

Size and Fit Inconsistencies

There are significant inconsistencies in sizing, with some items fitting much larger or smaller than expected. This issue is particularly problematic for plus-size customers, who also face limited style options.

The styles do consist of 'form fitting' materials, including the 'butt' look of the Kardashians which definitely is in style.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Network Errors

Return Process Issues

Shipping Delays

False Advertising

Promotions and discounts advertised in the app are often misleading or not honored, leading to customer dissatisfaction. Users report discrepancies between advertised prices and actual charges.

Customer Service Challenges

Reaching customer service is difficult, with users experiencing unresponsive or automated replies. This lack of support exacerbates issues with orders and returns.

Size and Fit Inconsistencies

Quotes of the week

Hear from some of the most impactful users to drive changes

I love Halara's clothing quality and fit, but the return process is a nightmare. They require you to pay for return shipping and the process is overly complicated. It's enough to make me reconsider future purchases.

jdweezy16

The app is constantly showing a 'network error' making it impossible to use. I can't track my order or browse products, which is incredibly frustrating.

Genesis Martineau

I adore the clothes from Halara, but the shipping takes forever. It took over a month for my order to arrive, which is disappointing.

Martha Jean Sanchez

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The app is constantly showing a 'network error' making it impossible to use. I can't track my order or browse products, which is incredibly frustrating.

Kelly Williams

Google Play

I adore the clothes from Halara, but the shipping takes forever. It took over a month for my order to arrive, which is disappointing.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Halara

Top Insights This Week

App Network Errors

Difficult Returns Process

Slow Shipping Times

Inconsistent Sizing

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts