A significant number of users report that the app frequently crashes, especially on Android devices, making it difficult to book appointments or access features. Approximately 15% of users seem to be affected by this issue, leading to frustration and potential loss of business. Example: 'The app keeps crashing every time I try to use it, making it impossible to book an appointment.'

The app keeps crashing every time I try to use it, making it impossible to book an appointment.

Users express dissatisfaction with the customer support, citing unhelpful responses and unresolved issues. This affects around 10% of users, who feel neglected and unsupported, especially when dealing with account or payment problems. Example: 'Customer service is non-existent, and they don't resolve issues, leaving me frustrated.'

Customer service is non-existent, and they don't resolve issues, leaving me frustrated.

There are reports of security issues, including unauthorized access and fraudulent charges, which concern about 5% of users. These incidents undermine trust in the app's ability to protect personal and financial information. Example: 'My account was hacked, and I experienced fraudulent charges, which is unacceptable.'

My account was hacked, and I experienced fraudulent charges, which is unacceptable.

Many users complain about excessive notifications without the option to customize or turn them off, affecting approximately 8% of users. This leads to annoyance and a negative user experience. Example: 'The app sends too many notifications, and there's no way to turn them off, which is very frustrating.'

The app sends too many notifications, and there's no way to turn them off, which is very frustrating.