Batch: Let’s Party

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Batch: Let’s Party's key feedback

App Crashes

A significant number of users, approximately 40%, report that the app frequently crashes, making it nearly unusable, especially on Android devices. This issue severely impacts the user experience, as it prevents users from accessing essential features like itinerary planning and group communication.

The app crashes every time I try to open it, making it impossible to use for planning.

Limited Locations

Around 30% of users express frustration with the app's limited city options, which restricts its usefulness for those planning events outside major cities. This limitation makes the app less appealing to users who want to plan events in less populated areas.

The app only includes major cities, leaving me with no options for my location.

Booking Scams

Approximately 20% of users have experienced issues with bookings, including false information and unfulfilled reservations, leading to financial losses and distrust in the app's reliability for booking events.

I booked an event through the app, but it turned out to be a scam, and I couldn't get a refund.

Poor Customer Support

About 15% of users report difficulties in reaching customer support, with slow response times and unresolved issues, which exacerbates their frustration when encountering problems with the app.

Customer support is unresponsive, making it hard to resolve booking issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Eventbrite

Eventbrite is praised for its user-friendly interface and ease of use, with many users appreciating the quick and simple ticket purchasing process. However, some users report issues with app functionality, such as problems with ticket access and calendar integration.

#2 RUNNER UP

Batch: Let’s Party

Batch: Let’s Party receives mixed feedback, with users appreciating its concept and features for group travel planning. However, many users report significant issues with app stability, frequent crashes, and poor customer service, leading to frustration and dissatisfaction.

#3 Straggler

Meetup

Meetup is criticized for its high costs and paywalls, which have led to a decline in user engagement and satisfaction. Users express frustration with the app's functionality and the lack of support, making it difficult to organize and participate in events.

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Nuggets

Major Highlights of the Week

Vendor Mismatches

Users experience discrepancies between services booked through Batch and what vendors actually provide, leading to unfulfilled expectations and financial losses. This issue undermines trust in Batch's vendor partnerships and booking reliability.

Booked a drag show through Batch, but received misleading texts and ended up with a scam.

Android Instability

The app frequently crashes and is nearly unusable on Android devices, causing frustration and limiting accessibility for a significant user base. This technical instability hinders user engagement and satisfaction.

App crashes constantly on my Android, making it impossible to use.

Limited Locations

Batch's city offerings are too limited, excluding many users who wish to plan events in less populated areas. This limitation restricts the app's utility and appeal to a broader audience.

Can't use the app because my city isn't listed.

Privacy Concerns

Users report unauthorized sharing of personal information, such as email addresses, leading to spam and privacy breaches. This raises significant concerns about data security and user trust.

Received hundreds of spam emails after entering my email in the app.

Poor Customer Support

Users face slow response times and inadequate support when issues arise, particularly with booking errors and refunds. This lack of effective customer service exacerbates user dissatisfaction.

Customer service was unresponsive when I needed a refund for a canceled event.

Expense Tracking Issues

The expense tracking feature is difficult to use, with problems in customizing and recalculating splits, leading to user frustration. This feature's inefficiency detracts from the app's value proposition of simplifying group expense management.

Expense tracking is a pain, can't adjust custom amounts easily.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Vendor Mismatches

Android Instability

Limited Locations

Batch's city offerings are too limited, excluding many users who wish to plan events in less populated areas. This limitation restricts the app's utility and appeal to a broader audience.

Privacy Concerns

Users report unauthorized sharing of personal information, such as email addresses, leading to spam and privacy breaches. This raises significant concerns about data security and user trust.

Poor Customer Support

Users face slow response times and inadequate support when issues arise, particularly with booking errors and refunds. This lack of effective customer service exacerbates user dissatisfaction.

Expense Tracking Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

Batch ripped us off with our reservation. We put down a $140 deposit for hat making, but the company said they never received it from Batch. We lost our money and Batch never refunded us. This app is a scam.

Mollye29

Week of July 22nd, 2025

I’m obsessed with this app. It keeps all trip details in one place, so no more scrolling through group chats for Airbnb codes or flight numbers. It's so easy to use!

MadMags22

Week of July 22nd, 2025

The app is great for planning, but it crashes constantly on Android. It's frustrating because I can't even open it to use the features.

Emily Rose

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I’m obsessed with this app. It keeps all trip details in one place, so no more scrolling through group chats for Airbnb codes or flight numbers. It's so easy to use!

Kelly Williams

Google Play

The app is great for planning, but it crashes constantly on Android. It's frustrating because I can't even open it to use the features.

Koray Okumus

Google Play

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User Experience Report

Report Date

Batch: Let’s Party

Top Insights This Week

App Crashes

Limited Locations

Booking Scams

Poor Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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