textPlus: Text Message + Call

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of textPlus: Text Message + Call's key feedback

Number Assignment Issues

A significant number of users, approximately 30%, report issues with obtaining a phone number, often receiving error messages about connection problems despite having a stable internet connection. This issue prevents them from fully utilizing the app's services.

I can't get a number; it keeps saying 'Oops, something went wrong' despite my internet being fine.

Message Delivery Failures

Around 25% of users experience problems with message delivery, where messages fail to send or are not received by the recipient, even when the app indicates they were sent. This inconsistency affects the reliability of the app for communication.

My messages show as sent but are not received by my contacts, which is frustrating.

Subscription and Billing Problems

Approximately 20% of users report being charged for services they did not receive, such as not getting a phone number after payment or being unable to use premium features. This leads to dissatisfaction and a lack of trust in the app's billing practices.

I paid for a number but never received it, and customer support hasn't resolved the issue.

Account Suspension and Support Issues

About 15% of users have their accounts suspended without clear reasons or adequate support from customer service. This lack of communication and resolution leaves users feeling frustrated and unsupported.

My account was suspended without explanation, and support hasn't helped resolve it.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow

TextNow is praised for its affordability and reliability, especially for users who need a secondary phone number. However, some users report issues with call quality and receiving verification codes.

#2 RUNNER UP

Talkatone

Talkatone receives positive feedback for its free calling and texting services over WiFi, with users appreciating its reliability. Some users, however, experience issues with call quality and app connectivity.

#3 Straggler

textPlus: Text Message + Call

textPlus offers free texting and calling services, but users frequently complain about technical issues such as message delivery failures and account suspensions. The app's heavy ad presence and subscription issues also draw criticism.

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Nuggets

Major Highlights of the Week

Number Assignment Issues

Users are experiencing persistent errors when attempting to obtain a new phone number, despite having a stable internet connection. This issue renders the app unusable for its primary function of providing a free phone number.

I can't get a number; it keeps saying 'Oops, something went wrong' despite my internet being fine.

Subscription and Billing Problems

Customers report being charged for subscriptions without receiving the promised services, such as keeping their number or removing ads. This leads to frustration and a perception of the app as a scam.

I paid for a subscription to keep my number, but it was taken away, and I still see ads.

Message Delivery Failures

There are frequent complaints about messages not being delivered or received, even when users have a premium subscription and a strong internet connection. This undermines the app's reliability as a communication tool.

My messages aren't being delivered, and I'm paying for a premium account.

Account Suspension Without Cause

Users are frustrated with accounts being suspended without clear reasons or the ability to appeal, especially when they have active subscriptions. This lack of transparency damages trust in the service.

My account was suspended without explanation, and I can't appeal or get a refund.

Customer Support Ineffectiveness

The support team is perceived as unresponsive or unhelpful, with users receiving generic responses that do not resolve their issues. This leads to dissatisfaction and a feeling of being ignored.

Support just sends auto-replies and doesn't actually help with my problem.

App Functionality and Usability

The app frequently crashes or fails to perform basic functions like sending texts or making calls, even after updates. This results in a poor user experience and questions about the app's reliability.

The app crashes and won't let me send texts or make calls, making it unusable.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Number Assignment Issues

Subscription and Billing Problems

Message Delivery Failures

Account Suspension Without Cause

Customer Support Ineffectiveness

The support team is perceived as unresponsive or unhelpful, with users receiving generic responses that do not resolve their issues. This leads to dissatisfaction and a feeling of being ignored.

App Functionality and Usability

Quotes of the week

Hear from some of the most impactful users to drive changes

I have subscribed and they are not providing me with a number. It's frustrating to pay for a service and not receive what was promised.

kenharri$

Week of May 27th, 2025

I purchased a new number for $4.99, but I didn't receive any number. This is really disappointing and frustrating.

Gourango404

Week of May 27th, 2025

Even as a premium user, I send messages sometimes only to realize later the recipient didn’t get it. It's so annoying!

ByJosiee

Week of May 27th, 2025

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The quotes of the week

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I have subscribed and they are not providing me with a number. It's frustrating to pay for a service and not receive what was promised.

Candice Wu

App Store

I purchased a new number for $4.99, but I didn't receive any number. This is really disappointing and frustrating.

Kelly Williams

Google Play

Even as a premium user, I send messages sometimes only to realize later the recipient didn’t get it. It's so annoying!

Koray Okumus

Google Play

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User Experience Report

Report Date

textPlus: Text Message + Call

Top Insights This Week

Number Assignment Issues

Message Delivery Failures

Subscription and Billing Problems

Account Suspension and Support Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts