textPlus: Text Message + Call

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of textPlus: Text Message + Call's key feedback

Message Delivery Issues

A significant number of users report that their messages are not being delivered, with some messages showing as sent but never reaching the recipient. This issue affects approximately 30% of users, causing frustration and rendering the app unreliable for communication.

My messages say sent but never get delivered to the recipient.

Account Suspension

Users frequently experience sudden account suspensions without clear explanations or warnings, even after purchasing subscriptions. This problem affects about 20% of users, leading to dissatisfaction and distrust in the service.

My account was suspended without any reason, and I can't access my paid services.

Free Number Unavailability

Many users are unable to obtain a free phone number as advertised, often encountering errors or being forced to purchase a premium number. This issue impacts around 25% of users, leading to accusations of false advertising.

The app claims to offer a free number, but it only provides a premium option.

Poor Customer Support

A considerable portion of users report inadequate customer support, with unresolved issues and unresponsive service. This affects about 15% of users, contributing to a negative overall experience with the app.

Customer support is unresponsive, and my issues remain unresolved.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Skype

Skype receives mixed feedback, with users praising its clear sound quality and ease of use for meetings, but many criticize its unreliability, frequent login issues, and outdated interface. Users express frustration with message syncing problems and the app's tendency to drop calls, leading to a disappointing experience for many.

#2 RUNNER UP

textPlus: Text Message + Call

textPlus garners a mix of positive and negative feedback. Users appreciate its free texting and calling features, but many are frustrated by frequent service disruptions, excessive ads, and issues with receiving verification codes. Despite these challenges, some users find it a reliable and cost-effective alternative to traditional phone services.

#3 Straggler

TextNow

TextNow is generally well-received for its affordability and functionality, with users appreciating its ability to provide a second phone number and free texting. However, some users report issues with receiving verification codes and occasional app glitches, which can hinder its reliability.

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Nuggets

Major Highlights of the Week

Free Number Misleading

Users are frustrated that the app advertises free numbers but forces them to pay for a premium number, leading to accusations of false advertising. This discrepancy between marketing and actual user experience damages trust and could lead to user attrition.

I tried to get a free number and it kept telling me that the connection was lost.

Account Suspension Issues

Numerous users report sudden account suspensions without clear reasons or prior warnings, even after purchasing subscriptions. This lack of transparency and communication from support is causing significant dissatisfaction and distrust.

My account was suspended suddenly, and I don't know why.

Message Delivery Failures

There are frequent complaints about messages not being delivered despite showing as sent, which undermines the app's core functionality. This issue is critical as it directly impacts user communication reliability.

Messages keep coming back not delivered and won't resend.

Connection Errors

Users experience persistent connection errors when trying to obtain a number or send messages, despite having stable internet connections. This technical issue is a major barrier to app usability and user retention.

Every time I click get a number, it gives me an error saying something went wrong.

Customer Support Unresponsive

The app's customer support is criticized for being unresponsive and unhelpful, leaving users without solutions to their issues. This lack of effective support exacerbates user frustration and diminishes brand loyalty.

Worst customer support. Even after reaching out for help, no one has responded to resolve my issue.

Subscription and Refund Problems

Users report being charged for services they cannot use and face difficulties in obtaining refunds, leading to perceptions of the app as a scam. This financial dissatisfaction is a significant deterrent to user retention.

I paid for 1 month, but I can't make calls, and I feel robbed.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Free Number Misleading

Account Suspension Issues

Message Delivery Failures

Connection Errors

Customer Support Unresponsive

Subscription and Refund Problems

Quotes of the week

Hear from some of the most impactful users to drive changes

I tried to get a free number and it kept telling me that the connection was lost. You force the premium on everybody and they don't realize that you can get the number for free.

A Google user

I've been using this app for years and it was amazing, but recently it's been absolutely trash. I log in, and it wants me to get a new number, but every time I try it just says 'oops try again later' without fail.

A Google user

Be careful if you choose to give text+ your money. They can suspend your account at any time, without any explanation, locking you out of paid minutes and services. The premium tech support is also a lie, as they often do not respond to emails and messages.

Wagmation

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The quotes of the week

Hear from some of the most impactful users to drive changes

I tried to get a free number and it kept telling me that the connection was lost. You force the premium on everybody and they don't realize that you can get the number for free.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

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textPlus: Text Message + Call

Top Insights This Week

Message Delivery Issues

Account Suspension

Free Number Unavailability

Poor Customer Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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