TextNow: Call + Text Unlimited

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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TextNow: Call + Text Unlimited

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of TextNow: Call + Text Unlimited's key feedback

1

Verification Code Issues

Many users are frustrated with the inability to receive verification codes without paying for a premium feature, affecting approximately 15% of users. This limitation is particularly problematic for those relying on the app for essential services.

I can't receive verification codes to login to my other apps and accounts without paying.

2

Customer Support Challenges

A significant number of users express dissatisfaction with the lack of effective customer support, with about 10% reporting issues like unresolved account problems and unresponsive service. This lack of support leaves users feeling helpless when they encounter issues.

I can't get in contact with customer service anymore, and I'm stuck with unresolved issues.

3

Audio Delay in Calls

Users frequently report experiencing audio delays during calls, affecting around 8% of users. This issue disrupts communication, especially during important calls, leading to frustration and dissatisfaction.

All my calls are delayed, and they can’t hear me until it’s about five seconds later.

4

Ad Intrusiveness

The presence of intrusive ads is a common complaint, with approximately 12% of users finding that ads disrupt their experience, especially during calls or when trying to navigate the app.

The ads are so significant they impede even the most minimal use of the service.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

TextNow: Call + Text Unlimited
TextNow receives mixed feedback, with users appreciating its free calling and texting features, especially when connected to Wi-Fi. However, many users express frustration over intrusive ads, technical issues, and poor customer service, which detract from the overall experience.

#2 RUNNER UP

Google Voice
Google Voice is praised for its integration with other Google services and its utility for international travelers. However, users report issues with app reliability, slow updates, and a lack of support for modern messaging features like RCS, leading to a decline in user satisfaction.

#3 Straggler

Dingtone
Dingtone users appreciate the app for its ability to provide a second phone number and direct calling features. Nonetheless, many users criticize the app for hidden costs, unreliable service, and poor customer support, which often leads to a frustrating user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
TextNow: Call + Text Unlimited
#1 Users Choice
TextNow receives mixed feedback, with users appreciating its free calling and texting features, especially when connected to Wi-Fi. However, many users express frustration over intrusive ads, technical issues, and poor customer service, which detract from the overall experience.
Google Voice
#2 Runner-up
Google Voice is praised for its integration with other Google services and its utility for international travelers. However, users report issues with app reliability, slow updates, and a lack of support for modern messaging features like RCS, leading to a decline in user satisfaction.
Dingtone
#3 Straggler
Dingtone users appreciate the app for its ability to provide a second phone number and direct calling features. Nonetheless, many users criticize the app for hidden costs, unreliable service, and poor customer support, which often leads to a frustrating user experience.

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Nuggets

Major Highlights of the Week

Verification Code Fees
Users are frustrated with the requirement to pay for receiving verification codes, which they feel should be a basic feature. This limitation is causing dissatisfaction as it restricts the app's utility for account verification purposes.
I can't receive verification codes to login to my other apps and accounts without paying.
Account Access Issues
Many users experience account access problems, including being locked out or having accounts disabled without clear reasons or effective support. This is leading to significant frustration as users are unable to use the service when needed.
I've been trying to log into my account for over a week now, and I can't even sign into my account anymore.
SIM Card Problems
Users report issues with SIM card activation and functionality, often finding that the cards do not work as expected. This is causing dissatisfaction as users are unable to access the promised services.
I can't get my damn SIM card to work; I've activated it and it will not work without Wi-Fi.
Ad Overload
The app's excessive ads are disrupting user experience, making it difficult to use the app effectively. Users are particularly frustrated when ads interfere with calls and other critical functions.
The ads are so significant they impede even the most minimal use of the service.
Delayed Calls
There are frequent complaints about significant delays in call audio, which affects the app's reliability for important communications. This issue is causing users to consider alternative services.
All my calls are delayed and they can’t hear me until it’s about five seconds later.
Unclear Subscription Management
Users find it difficult to manage or cancel subscriptions, leading to unexpected charges and frustration. The lack of clear instructions or support for subscription management is a major pain point.
I can’t figure out how to unsubscribe and they keep charging me.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Verification Code Fees
Users are frustrated with the requirement to pay for receiving verification codes, which they feel should be a basic feature. This limitation is causing dissatisfaction as it restricts the app's utility for account verification purposes.
Account Access Issues
Many users experience account access problems, including being locked out or having accounts disabled without clear reasons or effective support. This is leading to significant frustration as users are unable to use the service when needed.
SIM Card Problems
Users report issues with SIM card activation and functionality, often finding that the cards do not work as expected. This is causing dissatisfaction as users are unable to access the promised services.
Ad Overload
The app's excessive ads are disrupting user experience, making it difficult to use the app effectively. Users are particularly frustrated when ads interfere with calls and other critical functions.
Delayed Calls
There are frequent complaints about significant delays in call audio, which affects the app's reliability for important communications. This issue is causing users to consider alternative services.
Unclear Subscription Management
Users find it difficult to manage or cancel subscriptions, leading to unexpected charges and frustration. The lack of clear instructions or support for subscription management is a major pain point.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using TextNow for years, and while it's been a reliable backup, the recent updates have made it difficult to use. The app now requires payment for verification codes, which is frustrating for a service that was once free. Additionally, the ads have become more intrusive, affecting the overall user experience.
A Google user
I was excited to try TextNow for its free service, but I encountered issues with receiving verification codes, which are now a premium feature. This limitation makes the app less useful for those who need it for account verifications.
A Google user
TextNow used to be a great app, but now it's plagued with ads and glitches. Calls often drop, and the app crashes frequently, making it unreliable for important communications.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using TextNow for years, and while it's been a reliable backup, the recent updates have made it difficult to use. The app now requires payment for verification codes, which is frustrating for a service that was once free. Additionally, the ads have become more intrusive, affecting the overall user experience.
Candice Wu
App Store
I was excited to try TextNow for its free service, but I encountered issues with receiving verification codes, which are now a premium feature. This limitation makes the app less useful for those who need it for account verifications.
Kelly Williams
Google Play
TextNow used to be a great app, but now it's plagued with ads and glitches. Calls often drop, and the app crashes frequently, making it unreliable for important communications.
Koray Okumus
Google Play

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