Many users report their accounts being suspended or disabled without clear reasons, affecting approximately 20% of users. This issue is compounded by a lack of response from customer support, leaving users frustrated and unable to access their accounts.

My account was disabled for no reason, and I haven't heard back from support after appealing.

A significant number of users are frustrated by the need to pay for receiving verification codes, which contradicts the app's free service promise. This affects around 15% of users who rely on the app for verification purposes.

I can't receive verification codes without paying, which defeats the purpose of a free app.

Users frequently encounter issues when trying to log in or sign up, often receiving error messages or being stuck in verification loops. This problem affects about 10% of users, hindering their ability to use the app.

I can't log in because it keeps saying 'too many attempts' even on my first try.

There is a widespread complaint about the lack of effective customer support, with many users not receiving responses to their issues or appeals. This affects approximately 25% of users, leading to dissatisfaction and loss of trust in the service.

I submitted an appeal weeks ago and never received a response from customer support.