Text Me - Phone Call + Texting

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Text Me - Phone Call + Texting

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Text Me - Phone Call + Texting's key feedback

1

False Advertising

Many users report that the app falsely advertises itself as free, but requires payment for basic functionalities like obtaining a phone number or receiving verification codes. Approximately 30% of users express frustration over this misleading information.

The app claims to be free, but I had to pay to get a number.

2

Technical Issues

Users frequently encounter technical problems such as the app freezing, not sending messages, or failing to make calls. These issues affect around 25% of users, leading to dissatisfaction and app abandonment.

The app keeps freezing and won't let me send messages or make calls.

3

Excessive Ads

A significant number of users are frustrated by the overwhelming amount of ads, which disrupt the user experience and make the app difficult to use. This issue is mentioned by about 20% of users.

The app is filled with ads, making it hard to use.

4

Subscription and Billing Problems

Users report issues with unexpected charges, difficulty canceling subscriptions, and being billed even after uninstalling the app. Approximately 15% of users have experienced these billing-related problems.

I was charged even after canceling my subscription and uninstalling the app.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Text Me - Phone Call + Texting
Text Me receives mixed feedback, with users praising its free texting and calling features, but criticizing the app for frequent ads, account issues, and hidden costs. Some users report technical glitches and difficulties with receiving verification codes, while others appreciate its ease of use and reliability for basic communication.

#2 RUNNER UP

TextNow
TextNow is appreciated for its affordability and functionality, especially for international communication, but users frequently complain about excessive ads and issues with verification codes. Some users experience technical problems like call delays and app crashes, while others find it a reliable backup for phone services.

#3 Straggler

2ndLine
2ndLine is generally well-received for providing a reliable second phone number service, with users appreciating its ease of use and affordability. However, some users report issues with call quality and unexpected charges, leading to a mixed overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Text Me - Phone Call + Texting
#1 Users Choice
Text Me receives mixed feedback, with users praising its free texting and calling features, but criticizing the app for frequent ads, account issues, and hidden costs. Some users report technical glitches and difficulties with receiving verification codes, while others appreciate its ease of use and reliability for basic communication.
TextNow
#2 Runner-up
TextNow is appreciated for its affordability and functionality, especially for international communication, but users frequently complain about excessive ads and issues with verification codes. Some users experience technical problems like call delays and app crashes, while others find it a reliable backup for phone services.
2ndLine
#3 Straggler
2ndLine is generally well-received for providing a reliable second phone number service, with users appreciating its ease of use and affordability. However, some users report issues with call quality and unexpected charges, leading to a mixed overall experience.

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Nuggets

Major Highlights of the Week

Non-Functional Numbers
Users are purchasing phone numbers that fail to function with essential apps like WhatsApp, leading to immediate refund requests. This issue undermines the app's core value proposition of providing reliable phone numbers.
I just bought a number, and it doesn't work with anything, including WhatsApp.
Excessive Ads
The app is inundated with ads, significantly disrupting user experience and making it difficult to perform basic functions like texting and calling. This ad overload is driving users to consider alternative apps.
Too many ads make it impossible to use the app effectively.
Subscription Confusion
Users are frustrated with unexpected charges and the inability to cancel subscriptions easily, leading to accusations of fraudulent practices. This confusion is damaging trust and prompting users to seek refunds.
I was charged unexpectedly and can't find a way to cancel my subscription.
Spam and Security Issues
Increased security measures due to spam campaigns are preventing legitimate users from sending messages, causing confusion and dissatisfaction. This is perceived as an overreaction that hinders normal app usage.
I can't send texts due to increased security for spam, which is very annoying.
False Free Claims
The app is criticized for misleading advertising, claiming to be free while requiring payment for basic functionalities like receiving activation codes. This discrepancy is leading to user frustration and app abandonment.
The app claims to be free, but you have to pay for a number and activation codes.
Technical Glitches
Users experience persistent technical issues such as app freezing, login failures, and message sending errors, which severely impact usability. These glitches are causing users to abandon the app for more reliable alternatives.
The app keeps freezing and won't let me log in or send messages.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Non-Functional Numbers
Users are purchasing phone numbers that fail to function with essential apps like WhatsApp, leading to immediate refund requests. This issue undermines the app's core value proposition of providing reliable phone numbers.
Excessive Ads
The app is inundated with ads, significantly disrupting user experience and making it difficult to perform basic functions like texting and calling. This ad overload is driving users to consider alternative apps.
Subscription Confusion
Users are frustrated with unexpected charges and the inability to cancel subscriptions easily, leading to accusations of fraudulent practices. This confusion is damaging trust and prompting users to seek refunds.
Spam and Security Issues
Increased security measures due to spam campaigns are preventing legitimate users from sending messages, causing confusion and dissatisfaction. This is perceived as an overreaction that hinders normal app usage.
False Free Claims
The app is criticized for misleading advertising, claiming to be free while requiring payment for basic functionalities like receiving activation codes. This discrepancy is leading to user frustration and app abandonment.
Technical Glitches
Users experience persistent technical issues such as app freezing, login failures, and message sending errors, which severely impact usability. These glitches are causing users to abandon the app for more reliable alternatives.

Quotes of the week

Hear from some of the most impactful users to drive changes

Despite having a paid subscription, I can't make calls or send texts. This app is not delivering the functionality I expected, and I'm considering canceling my subscription.
jojo1er
I recently bought a number and I'm unable to make calls. Tech support on the app brings up a blank page. Can I get a refund?
Bfillion67
The app is not free as advertised. You have to pay for a subscription to even get a number, which is misleading.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Despite having a paid subscription, I can't make calls or send texts. This app is not delivering the functionality I expected, and I'm considering canceling my subscription.
Candice Wu
App Store
I recently bought a number and I'm unable to make calls. Tech support on the app brings up a blank page. Can I get a refund?
Kelly Williams
Google Play
The app is not free as advertised. You have to pay for a subscription to even get a number, which is misleading.
Koray Okumus
Google Play

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