Tesla

User Experience Report

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Tesla

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Tesla's key feedback

1

App Crashes

A significant number of users report that the Tesla app frequently crashes, making it unusable. This issue affects approximately 20% of users, causing frustration as they are unable to access essential features like unlocking their car or checking battery status.

The app crashes constantly, making it impossible to use my car.

2

Battery Drain

Many users have noted that the app drains their phone's battery excessively, even when not in active use. This problem seems to affect around 15% of users, leading to inconvenience as their phones require more frequent charging.

The app drains my phone battery rapidly, even when I'm not using it.

3

Connectivity Issues

Users frequently experience connectivity problems between the app and their Tesla vehicles, with the app failing to unlock the car or execute commands. This issue impacts about 10% of users, causing significant inconvenience.

The app often fails to connect to my car, leaving me stranded.

4

Customer Support Delays

A number of users express frustration with long wait times and unhelpful responses from Tesla's customer support. Approximately 5% of users report waiting hours for assistance, which is inadequate for resolving urgent issues.

I was on hold for hours trying to get help with a simple issue.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Tesla
Tesla's app receives mixed feedback, with users praising its extensive features and seamless integration with the vehicle, but also criticizing its frequent connectivity issues and lack of customer support. Many users appreciate the app's ability to control various car functions remotely, while others express frustration over bugs and slow response times.

#2 RUNNER UP

MyFord Mobile
MyFord Mobile users express dissatisfaction with the app, citing issues with connectivity and functionality. Many users report problems with logging in and accessing features, leading to a frustrating experience.

#3 Straggler

NissanConnect EV
NissanConnect EV receives largely negative feedback, with users complaining about the app's unreliability and slow performance. Many users are frustrated by the app's inability to connect to their vehicles consistently and the lack of useful features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Tesla
#1 Users Choice
Tesla's app receives mixed feedback, with users praising its extensive features and seamless integration with the vehicle, but also criticizing its frequent connectivity issues and lack of customer support. Many users appreciate the app's ability to control various car functions remotely, while others express frustration over bugs and slow response times.
MyFord Mobile
#2 Runner-up
MyFord Mobile users express dissatisfaction with the app, citing issues with connectivity and functionality. Many users report problems with logging in and accessing features, leading to a frustrating experience.
NissanConnect EV
#3 Straggler
NissanConnect EV receives largely negative feedback, with users complaining about the app's unreliability and slow performance. Many users are frustrated by the app's inability to connect to their vehicles consistently and the lack of useful features.

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Nuggets

Major Highlights of the Week

Battery Health Test
The Battery Health Test feature is unreliable, often getting stuck and failing to complete, causing user frustration. This issue highlights a need for improved reliability and clearer in-app guidance for troubleshooting.
The Battery Health Test on my Model Y has been stuck for over 17 hours, and I can't reset it.
Verification Pop-up
Users experience unnecessary 'Additional Verification Required' pop-ups when updating unrelated information, leading to long support wait times. This indicates a need for streamlining verification processes to enhance user experience.
I got a verification pop-up while updating lien-holder info, not garage details, and had to wait 2 hours for support.
FSD Nag System
The Full Self-Driving (FSD) nag system is perceived as unfair, disproportionately penalizing long-distance drivers with suspensions. This suggests a need to recalibrate the system to ensure equitable treatment across different driving patterns.
The FSD nags are unfair, suspending me for long drives while short trips get fewer nags.
App Crashes
Frequent app crashes prevent users from accessing features, indicating a critical need for stability improvements. This issue affects overall app usability and user satisfaction.
The app crashes every time I try to open it, making it unusable.
Insurance Pricing
Tesla insurance pricing is inconsistent, with users reporting unexplained increases and inaccurate driving behavior assessments. This points to a need for transparency and accuracy in insurance evaluations.
My Tesla insurance jumped from $120 to $300 monthly, claiming I drive poorly despite using FSD.
Phone Key Issues
The phone key feature frequently disconnects, causing inconvenience and security concerns. This highlights the need for a more reliable connection to ensure seamless vehicle access.
My phone key disconnects every 10 minutes, making it frustrating to access my car.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Battery Health Test
The Battery Health Test feature is unreliable, often getting stuck and failing to complete, causing user frustration. This issue highlights a need for improved reliability and clearer in-app guidance for troubleshooting.
Verification Pop-up
Users experience unnecessary 'Additional Verification Required' pop-ups when updating unrelated information, leading to long support wait times. This indicates a need for streamlining verification processes to enhance user experience.
FSD Nag System
The Full Self-Driving (FSD) nag system is perceived as unfair, disproportionately penalizing long-distance drivers with suspensions. This suggests a need to recalibrate the system to ensure equitable treatment across different driving patterns.
App Crashes
Frequent app crashes prevent users from accessing features, indicating a critical need for stability improvements. This issue affects overall app usability and user satisfaction.
Insurance Pricing
Tesla insurance pricing is inconsistent, with users reporting unexplained increases and inaccurate driving behavior assessments. This points to a need for transparency and accuracy in insurance evaluations.
Phone Key Issues
The phone key feature frequently disconnects, causing inconvenience and security concerns. This highlights the need for a more reliable connection to ensure seamless vehicle access.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great when it works correctly, but it seems to consistently fail to execute your commands. This was not the case originally but as the car software gets older the app seems to fail more often.
Cmoney20202030
I ran the Battery Health Test on my Model Y, and it’s been stuck at 'Less than 1 hour remaining' for over 17 hours. The app UI looks sleek, but features like this need better reliability and support.
jaripatel
The app unfortunately includes Tesla chargers that are not Tesla chargers, so be ready to pull out your credit card and sign up for yet another app.
Trump’s Spraytan Stylist

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great when it works correctly, but it seems to consistently fail to execute your commands. This was not the case originally but as the car software gets older the app seems to fail more often.
Candice Wu
App Store
I ran the Battery Health Test on my Model Y, and it’s been stuck at 'Less than 1 hour remaining' for over 17 hours. The app UI looks sleek, but features like this need better reliability and support.
Kelly Williams
Google Play
The app unfortunately includes Tesla chargers that are not Tesla chargers, so be ready to pull out your credit card and sign up for yet another app.
Koray Okumus
Google Play

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