Tesco Bank and Clubcard Pay+
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
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Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users face issues with logging into the app, often being locked out despite using correct credentials. This affects approximately 15% of users, causing frustration as they are unable to access their accounts. Example: 'I can't log in, absolutely terrible!! As soon as I can move away from Tesco the better!!'
2
Users frequently encounter problems with payment processing, including duplicate charges and failed transactions, affecting around 10% of users. This leads to confusion and inconvenience as users are unsure if their payments have been processed. Example: 'Every month I face constant payment issues, and this month it took my payment twice.'
3
Many users report that the app fails to update, leaving them unable to use it, which affects about 8% of users. This issue is particularly frustrating as it prevents access to the app's features. Example: 'App says update, yet store does not update the app. Absolutely useless app now.'
4
Users are experiencing inconsistencies in how transactions are displayed, with some transactions appearing twice or not at all, affecting approximately 7% of users. This makes it difficult for users to track their spending accurately. Example: 'The app shows a balance that does not match the transactions listed, showing transactions twice and sometimes not at all.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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